Best Western Sawmill Inn

The morning after a one nite stay, there was banging on the door 9;30am. The manager was requesting to clean the room.. [even though the checkout time is 11 am.. Then came the check out.. he charges us $106 for PET FEE. [pet fee is $35].. Then later said "its a penalty charge". Then later said, it was a 'discounted damage fee'.. saying there was "$250 damage".., We asked for pictures, as evidence.. None.. There was no damage... we have pictures.. And the case is continuing... So... Beware this guy!! He'll find any angle to rip you off.. Be forewarned!! less

Stayed in Heber at the Best Western while my poor dog recovered from an illness. Staff was very friendly, accommodating of changes I had to make on the fly. I was very pleased with this property, and would recommend to anyone traveling through. less

We had over 20 people staying here as part of HOG motorcycle group; we were well served by Dave and staff. From accommodating our entire group, to offering personalized taxi service to a local restaurant, to the custom-ordered breakfast served on the patio (as the dining room was closed), the stay was very enjoyable. Highly recommend, based on the service received. less

Great place to stay, quiet, very clean, very comfortable rooms. That's all generally expected. What wasn't expected was the level of service. The owner went WAY OVER the top withe the breakfasts, providing a place for an evening and morning meeting place, gave us small towels for cleaning off our windshields, all the time smiling, and helping us find the restaurant, and get to the restaurant. This place should be FILLED EVERY NIGHT! Great place to stay, and would look forward to doing it again. THE PLACE to stay in Heber. less

Knowing there weren't a lot of alternatives in the Heber area, I was a bit nervous staying here. However, upon arrival, my daughter and I were pleasantly surprised to find a clean, refurbished property that I would be willing to stay in any time when passing through town. The staff was very friendly and helpful. Only detractor for an older or disabled individual might be the absence of an elevator to the second floor (at least I didn't see one). Had to use external staircase which was fine, but some may want to request first floor for this reason. Overall, a surprisingly positive experience. Someone has clearly invested a lot of time, energy and resources to refurbish this property to provide a very favorable experience. less