07/05/2019 sadiesassy, Dewey, Arizona
We stayed at Best Western because we have generally had good luck. This place was different. Just getting the reservation by talking to the person was difficult - Their accent made it difficult... more
We stayed at Best Western because we have generally had good luck. This place was different. Just getting the reservation by talking to the person was difficult - Their accent made it difficult to understand. I was there 3 nights. For $10 more I could have gone to a better place further down the road.
My best description was Motel 6 at twice the price. MAybe that explains the state of repairs. hole in shower surround, The shower head cover tot eh wall was sitting part way down the shower head. The body gel did not work. Told them about it - not addressed. My guess is at this state of repair - IN 1-2 years it will be closed.
The morning continental breakfast was sparse. Waffle maker did not work right. - burn waffle on maker.
Worse part - They allow smokers. less
bw_sawmill, Manager at Best Western Sawmill Inn, responded to this review
I want to personally apologize for your less than satisfactory stay at our hotel. Based on your very clear comments I would like to assure you that corrective measures have been taken.
We hope that one day when you return to the Heber area that we will be given the honor once again to fulfill your lodging needs.
We appreciate your comments and hope to see you again in the very near future.