Best Western Savannah Historic District

I visited Savannah on a business trip a couple of years ago and found it very interesting so I decided to come back for a visit and I’m glad I did. Enjoyed every minute of our stay. Historic Savannah is amazing less

My family and I recently traveled to one of our favorite cities, Savannah, Ga. My wife is an Elite member of the Best Western rewards program and had TONS of points. We decided to use some of those points since she no longer travels for work and picked this hotel based on it's location and reviews. We normally stay at a different hotel and have pretty much stayed at all of the hotels along Bay street. This hotel is located on Bay street and is right on the edge of the historic district. River street is literally "right down the stairs" but, you are all the way at the end of River Street. Not a big deal for most people but, if walking is not really your thing, you may want to consider a more centrally located hotel. First, let me say that it is a 4.5 hour drive for us to get to Savannah. When we got to the hotel it was a little after 9pm. We were not greeted by the front desk clerk and she honestly seemed rather annoyed that we were checking in. While going over the room charges, she asked us if we were aware that there was a $22/night parking fee. My wife answered her but, apparently the clerk did not hear her response. She then looked at my wife and, I'm not kidding, said (in a rather loud voice), "Are you listening to me?!?" My wife told her that she was listening and she was aware of the parking fee. Next, she asked if we wanted points or snacks. My wife told her snacks and then asked what they were. The clerk then said it was too late to change our mind because she had entered the snacks into the computer and couldn't change it. We were at the hotel for 2 nights and never saw a single snack. Our rooms were decent but slightly dated. Honestly, I thought it was kind of funky and retro looking. The bathroom was a large open area with the shower, toilet, vanity, and mini-fridge are all in the same room. God forbid that someone needed to use the restroom while someone else was getting ready. Where the rooms really shine are the beds. VERY comfortable and there were plenty of pillows for everyone. Other than that, its a pretty standard hotel room. There were a total of 4 USB ports in the room for charging devices which I thought was pretty good. Breakfast is also pretty standard fare (muffins, yogurt, coffee, fruit, powdered eggs, gravy, biscuits, bacon, and cereal). There were toppings out for oatmeal but, other than instant oatmeal, we never found the oatmeal. The staff never once said good morning and acted like they didn't want to engage with the guest. Not a single "good morning" or "how are you doing." Housekeeping did a good job of tidying up the room but, I'm not sure they actually cleaned. They did not replace any of the towels in the room either. Once it was used, if it was on the floor, it was not replaced. There was one staff member (who was part of housekeeping) that made a point to say hello to everyone that he encountered and engage in some conversation but, he was definitely the exception and I truly wish I had gotten his name. If all of the other staff were as friendly as him, this would be a 5 star hotel just on customer interaction alone. While we were there there was no air conditioning in the lobby. I'm guessing it was broken because it was very warm in the lobby/eating area and all of the doors were open. This made it a bit uncomfortable during breakfast because Savannah tends to get humid in the Summer months. This also may have simply been a tactic to minimize the amount of time that guest spent in the lobby. The final thing I would like to address is the $22/night parking fee. This hotel does not have a parking deck or valet service. You park your car yourself in one of two lots at the front of the hotel or along the street behind the hotel. There are probably not enough spaces for all of the guest either as I did observe a couple of cars having to make their own spots. I understand that this is another source of money for the hotel and, unfortunately, it has become pretty standard to charge for parking but, I think that $22/night is pretty steep when you are parking the car yourself. If you are coming to Savannah and are considering the Best Western, just know what you are getting. A good nights sleep and a spot on the edge of River street are about it. If you have other options, I would probably go with one of them unless you are into rude staff and high parking fees. less

This property is located near enough to the riverfront to walk to all attractions. Parking was located near the room and the room was near the lobby. The hotel appearance was inviting and the rooms were clean. We enjoyed relaxing in the pool after a long day of site-seeing. less

Chose the Best Western for its excellent location, close to the river and the (overrated) markets area, parking and reasonable price. The rooms are comfortable with all the usual amenities and breakfast is fine with plenty of choice. The staff were all very helpful, especially the concierge who booked us tour tickets and recommended a number of good bars and restaurants. Unfortunately we had a problem with the lock on our room door which failed meaning we were unable to get into our room when we came back from an evening out. The staff tried to fix it and even called the maintenance manager in from home in South Carolina! to no avail. After 2 hours we were given another room and moved back into our original room an hour or so later. However, on returning from breakfast, the door lock failed again! The staff then removed the lock entirely so we could gather what we needed for the day. Thankfully it was fixed by the time we returned from our day out. The hotel and the booking company, Expedia, were extremely apologetic and within a couple of days had given us a full refund. Despite our door adventures, we'd book the Best Western again and would recommend it. less

We have stayed at almost every hotel in Savannah over the years and decided to give the Best Western a try. We arrived at 9:00pm after driving 5 hours. We were not greeted at all when we walked in the door and actually felt like we were bothering the front office check-in person. She was incredibly rude and unwelcoming. We have stayed at many hotels for business and personal travel and this was the worst experience we've ever had at check-in. We parked the car in their parking lot in front of the hotel. They do not have valet parking nor a parking deck but still charge $22 a night for parking. We have paid $30 at other Savannah hotels for parking but our car was in a parking deck and a valet brought us our car. I can definitely understand that parking charge but not this one. Our room was very clean. The room decorations are dated but nice. We were thoroughly surprised by how comfortable the beds were. The mattresses are amazing! If we return to the Best Western, it will be because we had two nights of wonderful sleep! The mattresses are the reason for the three stars that I gave this hotel. The breakfast in the morning was typical hotel breakfast. Another disappointment here with the staff. The breakfast staff were unfriendly and unapproachable. They didn't smile and didn't speak to anyone. I truly felt that I was in their way. With all the other hotels in town, I doubt that we will ever return to the Best Western. The room was clean and the bed was comfy but the choices are endless in Savannah. There are so many better places. less