When we arrived for our overnight stay, the machine used to activate room keys wasn't working. During check-in, we were assigned a parking spot that already belonged to someone else. This was really no big deal and I can surely understand things getting a bit frenzied when you have a room key machine go down as multiple guests arrive. The front desk staff remained very friendly and apologetic during this time.
After what was probably a twenty minute wait for our keys, we made it up to our room. The very first thing we noticed about the room was the window, before we were ever inside. Please, every once in a while, clean between the window and the shutters. This space was full of dead bugs, mainly flies. It was really quite gross. The room itself, I thought, was decorated nicely and had quite a bit of character. It appeared clean and the large bathroom was a nice surprise. The beds were very comfortable. We were in a room in the back, and the construction noise honestly wasn't terribly loud to me.
The following morning, the volume went out on the tv. This was inconsequential in the morning, but would've been an issue the night before. We packed the car up and set out for a walk to breakfast and a stroll around Savannah afterward. Upon our return to the hotel at 10:45, we had a bit of a bothersome incident. We decided to head back up to the room quickly before checkout to use the restroom, before we hit the road for a six hour trip. That was when we discovered the room had been cleaned: bed sheets changed, new towels, etc. While waiting our turn for the restroom, someone I assume doing room checks, opened the room door on us. He apologized and quickly closed it, before returning a minute later. He stated he was confused, as he was told the room was ready. I told him, "Well checkout is at 11, it's not yet 11, we haven't checked out, this is still our room." He seemed a bit annoyed, said if cleaning staff sees that the room has been cleared out, they go in and get it ready. As far as I'm concerned, if I wanted to get into that bed and take the world's fastest nap at 10:50, well, it's my bed for ten more minutes. I paid for the room until 11:00. Is it standard practice for a hotel to get a room ready for the next arriving guest, before the current occupant has even checked out? If it is, it shouldn't be.
Hotels in the Savannah historic district are excessively overpriced and they all charge extra for parking. We chose to stay at the Best Western Plus because the reasonably priced place we used to stay at was sold and turned into a luxury boutique hotel. It's true, you do get what you pay for. So don't book the Best Western and then complain that you're not getting the Ritz Carlton experience.
All in all, the location was great, the room (minus the window) was clean with comfortable furnishings, the front desk staff friendly, and I didn't pay through the nose to stay here. The positives outweighed the negatives at this hotel, for me. less