The rooms coulod use an overhaul.
19/04/2017 Albert N, Ottawa, Canada
On arrival, we were well greeted by Giovanna she was nice, polite, cordial and pleasant which was a very good start. in the evening I was helped by Lavanty who went out of her way and on check out I... more
On arrival, we were well greeted by Giovanna she was nice, polite, cordial and pleasant which was a very good start. in the evening I was helped by Lavanty who went out of her way and on check out I believe it may have been Ashley, was most helpful. However the accommodation was very disappointing. I knew it was not a Best Western Plus and was not expecting High Class rooms. I have stayed in other Modest Hotels of Best Western like this humble Inn, example Capilano, and had no reason to complain. However the room really needs work. It had an awful embedded foul smell of a toilet as if the sewage went through our room, I forgot my sandals but had to wear socks at all time because carpet was so filthy my white socks were black, my wife's white sandals she has been wearing in over 30 hotels was so black she had to wash the bottom. One of the sheets had three holes, I had to complain about the sink and bathtub because they water was not being drained properly. The location was ideal, which is why I opted to stay there. The breakfast was acceptable but not the Best of the Best Westerns. Realizing that this was not a Best Western Plus, I was not expecting luxury, nor was I dreaming in Color but this Hotel should consider steam cleaning the carpets and working on the water facilities. In fact they should gut the rooms and do a clean up. I once again thank Giovanna very much as well as Lavanty and the young lady at check out. Sorry, I do not like being negative but t his is feed-back less
Chris P, Manager at BEST WESTERN Savannah Gateway, responded to this review
Dear Albert N
Thank you for taking the time to review our hotel and for staying with us. It is unfortunate your stay was negatively impacted by the noise challenges you encountered. Please accept our sincere apologies for any inconvenience this may have caused you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer to our guests