Sorry; don’t think we’ll go back
24/01/2019 disneygrandmama, Pittsburgh, Pennsylvania
We had been staying at this hotel for many, many years; to and from Florida, sometimes more than once in a year. It has always been a decent place. However, this October, our room was dirty, smelled, ... more
We had been staying at this hotel for many, many years; to and from Florida, sometimes more than once in a year. It has always been a decent place. However, this October, our room was dirty, smelled, and the door didn’t latch properly. Because we hoped it was a one time thing, we booked a room going to Florida for January 5. We were happy to find out that the room was in good condition. But, on our return trip from Florida, on January 19, we were horrified at our room. It was dirty, moldy, and smelled. Not to mention, our door jam looked like it had been pryed open at some point. (See pictures) The latch barely made connection. I told the front desk at checkout and was informed they are in renovations. Not sure how dirty fits into renovations. I’m afraid our old standby hotel is off the list now! less
Nerissa M, Guest Relations Manager at Best Western Savannah Gateway, responded to this review
Thank you for pointing out the issues with the cleanliness of our hotel. Please know that we will address and work to improve upon this aspect of the guest experience at our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that this will not deter you from enjoying our accommodations and services in the future.