Outdated and dirty
22/07/2019 225Chuck, Saginaw, Michigan
This was the fifth hotel we've stayed in this summer, due to leisure and business, and it was by far the worst. My wife found a long black hair in the bathroom sink as well as in one of the towels. ... more
This was the fifth hotel we've stayed in this summer, due to leisure and business, and it was by far the worst. My wife found a long black hair in the bathroom sink as well as in one of the towels. The furniture in the room looks like it is from the 1970's, as well as the green carpeting. The room had a musty smell to it and the AC unit had a bad fan motor that made a lot of noise. The pool was a nice size, but the water looked fairly cloudy (dirty). On the bright side, the hot/cold breakfast was very good with many options. Next time we go to the Soo, I would pay a little extra and stay at a different hotel. less
Farrah W, Manager at Best Western Sault Ste. Marie, responded to this review
Thank you for your review. We are sorry to hear that your stay with us did not meet your expectations. We strive to provide comfortable and clean accommodations for all of our guests. Your comments have been shared with the staff to ensure this we take the necessary corrections. We are scheduled for a renovation later this year to include all guest room furnishings.We do hope that you will give us another opportunity when you visit the Soo.
Assistant General Manager