The hotel has a nice looking lobby and friendly staff, but it pretty much stops there. After we checked in, we left to get some dinner. As we were passing through the lobby, the young lady at the front desk was on her cell phone on a personal call. I could clearly hear her use the word "bull****" as she was talking, which is inappropriate in front of guests, especially ones with children. A couple of hours later, she was still on the phone making plans to meet up with somebody named Nick at a hotel.
There were quite a few strange characters loitering around as well. A man cleaning a pickup truck in the parking lot, a guy in the hallway on the second floor just leaning against a wall, and a couple of younger hispanic gentlemen that the girl at the front desk appeared to know that were giving her a hard time (in a friendly way), to which she said they had been there a while.
The pool is supposedly an indoor heated pool, but really it's just indoors and the room is heated. The air was muggy and probably close to 80 degrees or more. The pool itself was ice cold and had weave floating in it. The life preserver was laying on the floor and was tattered.
The elevator seemed to have a bit of trouble coming off the ground floor and was much noisier than it should be. The inspection was due this August, and I would be surprised if it passed, though I'm no elevator guy so I don't know for a fact.
The bed appeared to be clean except for a stain/spot on the sheet, but the rest of the room wasn't so clean. The carpets didn't appear to have been vacuumed properly (or at all), the bathroom door had splatters of... water? soapy water? other? that hadn't been wiped off, there was a little bit of hair in the tub, and the tile floor felt greasy. The television had a bad panel in it (lines running down the right side of the screen) and had a buildup of some type of nastiness under it, the A/C was the noisiest unit I've heard in a long while (though I must say it worked very well as far as cooling goes), and the closet doors were not only off the track, but the track was pulled up from the floor and in bad shape in general and filthy.
I asked for a wake-up call that night from the room phone for 6 am. Luckily, I also set my cell phone as a backup, because that call never happened. We were in the room until around 6:15 when we stepped out for breakfast, so it was either very late or never happened.
Breakfast was not edible. The grits were horrible (I'm not sure how you mess those up, really), the eggs were beyond bland, the syrup for the waffles and pancakes almost tasted watered down, and the pancakes themselves had a foul taste to them. The waffles, however, were pretty decent as were the sausage links and the apple juice. My daughter also appeared to enjoy her bowl of cereal with milk. The woman staffing the breakfast that morning was extremely pleasant and helpful, so that's the plus.
Finally, before checking out I asked the gentleman at the front desk about the wake-up call. He pulled up the "system" and said it was operational, but that he had no way of telling if my call had been made or not. His single apology was extremely nonchalant and he had a smirk on his face as he said it.
I've stayed at plenty of Best Westerns in my time, but this one was by far the worst and will most likely prevent me from staying at this chain again in the future. Totally not worth the money I spent on the room. I would have probably done better at the Econolodge across the road. less