Best Western Santee Lodge

My family and I stayed at this hotel for 2 nights. The hotel looks nice from the outside however we were very disappointed with our stay over all. It seems the upkeep of the rooms are not being done as they should. Sink was loose and wobbly. After one use, the toilet clogged. A/C unit hadn't been cleaned as the air coming out of it smelled musty. There was several noticeable stains on the carpets. The beds were comfy but the pillow seemed old and very lumpy. In the morning I heard what I thought to be our shower dripping but to my horror it was the ceiling. Water was coming down from the light fixture. The light was on. I quickly turned it off so it wouldn't spark out. I had small children with us. I guess the people up stairs were taking a shower. All our towels got wet and the clothes I had in a bag on the floor were soaked. I called the Front desk to let them know and they took 4 hours to send someone. He showed up at 12:30pm while we were packing to leave. I told him to just forget and to take care of it once we checked out. Staffer John was very nice. I can't say the same for another staffer who calls himself "MO". He has a bit of an attitude and an unwillingness to be helpful. His answer for almost everything is "I don't know"... less

I needed a hotel near my house for the night and again chose a Best Western; I am a new fan of Best Westerns because I keep having one good experience after another at each one wherever I am. I made a reservation using my BW Rewards number and got a great deal. Chris, at the front desk when I arrived, was welcoming and accommodating to my request for a second floor room in a quieter area of the hotel. The hotel grounds are immaculate and I love the old style pool in the courtyard set up. The have real flowers in pots on the rails - a beautiful touch unusual for a budget hotel. Their attention to detail is over-the-top! My room was very clean and very comfortable; please remember to leave a tip for your housekeeper. It was nice that there was an envelope in the room for this purpose. Finally, they include a nice breakfast that is just right to get going for the day. BTW, there is a donut shop and 7-11 next door for delicious snacks. less

We were traveling through bad storms and had enough. Had never stayed here before. It will now be our go to stop when in the area. Nice clean rooms. Comfortable and nicely appointed. Very good breakfast with choice of eggs, sausage, waffles, potato cakes, cereal, fruits etc. very nice staff. Captains Quarters next store was great. Higher end restaurant but very good with friendly staff less

My wife and I stayed at the Best Western Lodge in Santee, California because we were attending the Lakeside Rodeo just two miles down the road. We were greeted by very pleasant office staff, and found the room and overall facility very clean as in excellent condition. Also served a very nice Continental Breakfast and really good coffee. We will certainly consider staying at Best Western facilities in our future travel. Thanks to all the friedly staff at BW Santee! My wife and I stayed at the Best Western Lodge in Santee, California because we were attending the Lakeside Rodeo just two miles down the road. We were greeted by very pleasant office staff, and found the room and overall facility very clean as in excellent condition. Also served a very nice Continental Breakfast and really good coffee. We will certainly consider staying at Best Western facilities in our future travel. Thanks to all the staff at BW Santee! less

I arrived early, around 12:30 pm, and the staff were very accommodating to allow me to check in to an available room early so that I could shower and freshen up after a long flight from Toronto, before meeting up with my wife and her friend. Parking was free and the free breakfast had a lot of great options like waffles from a waffle maker, sausage patties, scrambled eggs, etc. Rooms were clean and well maintained. The beds were comfortable. Since I booked this hotel as a package with my direct flights to and from Toronto combined with my car rental for 4 days, I do not know the exact rate, however, I can deduce that the hotel rate I got must have been very reasonable for the services I received. Just wanted to say San Diego and Santee are really beautiful locations. Just driving from the airport to this hotel in Santee was a treat in terms of scenery! less