Pathetic!
Pool access was padlocked, pool was dirty, caution tape laying on the ground near hot tub, Friday morning lobby “host” acted inconvenienced when we asked for the breakfast sack. When asked if coffee ... more
Pool access was padlocked, pool was dirty, caution tape laying on the ground near hot tub, Friday morning lobby “host” acted inconvenienced when we asked for the breakfast sack. When asked if coffee was available we were told to go across the parking lot to 7-11 and that there was a doughnut shop on the way. We will NEVER stay there again! less
Dan Patel, General Manager at Best Western Santee Lodge, responded to this review
Dear clrsmith2018
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your
expectations. Our hotel values your feedback and aims to provide our guests with a
safe and comfortable stay. While COVID-19 has caused us to make amendments to our
hotel’s services and offerings for your safety and wellbeing, our hotel continues to
look for ways to improve our guests’ stay. We appreciate you providing insight on
what we can do to better meet your needs going forward. Please know that the health
and safety of our guests remain paramount, and as such, we were among the first in
the industry to roll out standards and best practices to enhance our cleaning
protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel
Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring
the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us
again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at
619-449-2626.