Best Western Santee Lodge

I usually don't complain. But, after taking a shower at the Best Western in Santee, I walked across the floor of the bedroom area. By the time I got to the bed, the bottoms of my feet were BLACK with filth! The same thing happened to my wife (see the photo). I went to the front desk and showed the photo to the desk clerk. "That's not good.", he said. I asked that someone come clean the room. I have never been so skeeved out in a hotel in my life! less

Room was clean, staff friendly, found it to be very affordable, we did have Internet and cable TV air conditioner and heater worked, bathroom was clean with lots of hot water, have stayed here in the past and will stay here again in the future less

Water pressure was extremely por, shower Insert peeling, hair still present to the visible eye in shower. Interagated by staff when attempting to enjoy underwhelming breakfast options. What room number ,whats your name etc. Upon arrival staff member was to engage with wrestling on the TV to acknowledge I was there till commercial. Overall never stating again. less

We got the King size bed and it was a suite. Came with a microwave, refrigerator. Nice couch. The bed was real comfortable. It was really clean. We didn’t go swimming but the pool looked really clean. Breakfast was ok. Coffee was good. The only thing that happened was the water from the shower, in the tube took longer than usual to go down. I let the staff know and they were gonna take care if it. Other than that I would stay again less

We wanted to stay near the Santee Drive-in and this was the perfect place. Check-in was easy. The person at the desk was new and stated she would have to charge a pet fee for my husband's service dog. The manager stepped in immediately and informed her that she is not allowed to do that. We were given room 105 with roll in shower. The handicap parking spaces were right in front of the room, although they were taken for some of our stay (there were only 2). The room itself was very spacious. There was plenty of room to move around in a wheelchair. The bed was very comfortable (my husband wanted to bring it home). The bed was on the high side, not great for someone who needs to transfer and can't stand to do it. The roll in shower was ok, the downside is that you do need assistance with the hand shower because it is mounted at regular height. The adjustable kind are much better and I hope, in the future, they upgrade to those. There is a portable shower chair provided. The only real downside is that the ice machine is right outside the room, convenient but noisy. We sleep with the TV on and with the heater also running, it drowns out the outside noises. We will stay again next time we are in the San Diego area. less