Best Western Santee Lodge

Woke up to the whole room flooded bc they had left a hose on all night next to the room. Stepping into water first thing as you wake up, not a nice way to start the day. We thwn proceeded to tell them of what happened and they tried to blame us... and then they charged us extra. When i say it was flooded, i mean i thought we had left the bath on or something but their bathrooms were so gross we wouldnt have dared to take a chance on taking a shower at that place. less

This was the worst hotel stay we’ve ever experienced. We understand that the Best Western is considered sort of a middle ground as far as hotels go, but we have always had fabulous stays, clean rooms, and great service and we are Gold members. BW Santee looks quaint from the outside, but that’s the last good thing I can say about it. The bathroom was infested with ants, the AC unit didn’t work at first because the filters were completely clogged. We had to remove the filters before it could blow cold air, and then it proceeded to leak all over the floor. We tried placing a coffee cup under the drip to contain it, but the cup was full every ten minutes. We noticed that our feet were BLACK after walking barefooted for a few minutes. The gentleman at the front desk had about as much personality as a ream of paper and even hung up on my boyfriend after we requested a late checkout. I couldn’t get any hot water in the shower, even on the hottest setting, unless my boyfriend flushed the toilet. Disappointed is too mild a word to describe the let down we experienced here. less

Very clean rooms.friendly staff.my stay was on a holiday weekend and was looking for someplace quiet to relax and get some needed rest.the room was very clean and comfortable with nice white towels and soft linens.i was able to relax and found the hotel and area safe.nearby stores and walking trails made for a lovely holiday.thank you. less

Like other guests I found hair all over bathroom shower,sink & toilet. Floor WAS FILTHY, cracked tile and grout crumbling and missing. The vanity cabinet is a joke. They had actually applied wood-look contact paper to the bottom of it. When remodeling they left the old base cabinet and added the contact paper and a piece of new laminated wood to make it look new and added a granite top to it. TACKY!I felt like I was staying in a slum. Unsavory characters walking around area. Shower insert had been painted in an attempt to update and model. The paint was peeling off the shower. They had remodeled the rest of the room, new furniture,carpet, larger fridge and microwave. Bed was probably great when new, but it was sunken in. Outside doors need repainted. It just looks rundown. Needless to say, bring your own cleaning products and don't use the maid service. And, I used my own pillow & towels! EEEWWWWWW! less

Coronavirus Unsafe cleaning. I found hairs all over the room, I had to clean the room myself with sanitizers and light. After my first impression I had cleaning skip me. Luckily I had cleaning supplies. Hairs in-between apparently clean folded towels. Overall bad vibes. less