Best Western Santee Lodge

10726 Woodside Avenue, Santee, California, 92071-3143, United States
based on 257 reviews Trip Advisor Logo
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Best Western Santee Lodge

The perfect hotel located in San Diego East County. This charming mission-style hotel offers a host of convenient amenities with easy access to the San Diego Zoo, Balboa Park, and Sea World. Guests are minutes away from the Trolley Station that provi show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Santee Lodge

Traveller Overview:
3.5 Rating: 257 reviews
Excellent 31%
Very Good 30%
Average 19%
Poor 9%
Terrible 8%
Rating

JKWilson195, wrote review 05/03/2020

FILTHY AND SKEEVY ROOM!

I usually don't complain. But, after taking a shower at the Best Western in Santee, I walked across the floor of the bedroom area. By the time I got to the bed, the bottoms of my feet were BLACK with ... more

Owner Response
BWSantee, Manager at Best Western Santee Lodge, responded to this review
Dear Monica, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 619-449-2626. Sincerely, Jayson Monti General Manager Best Western Santee Lodge
Rating

PCAZMO, wrote review 15/02/2020

Nice place

Room was clean, staff friendly, found it to be very affordable, we did have Internet and cable TV air conditioner and heater worked, bathroom was clean with lots of hot water, have stayed here in the ... more

Owner Response
BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Hello PCAZMO, Thank you so much for choosing to stay with us again. We are very grateful that you took the time to send us your feedback. I am sure the entire staff will be happy to read that their hard work and dedication to delivering a memorable experience is not going unnoticed. We look forward to seeing you the next time tour in town, and wish you the best of luck with all of your future travels. My Kindest Regards, Jayson Monti / General Manager Best Western Santee Lodge
Rating

marcbE5825CV, wrote review 07/02/2020

Unfriendly service and plumbing and maintenance opportunities

Water pressure was extremely por, shower Insert peeling, hair still present to the visible eye in shower. Interagated by staff when attempting to enjoy underwhelming breakfast options. What room numbe... more

Rating

Smileybrat7, wrote review 26/01/2020

Visiting family

We got the King size bed and it was a suite. Came with a microwave, refrigerator. Nice couch. The bed was real comfortable. It was really clean. We didn’t go swimming but the pool looked really clean.... more

Owner Response
BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Hello Smileybrat7, Thank you for taking the time to submit your survey, as well as send us your feedback. I greatly appreciate when I am able to receive valuable information from our guests. I am very happy to read that you enjoyed your room and the experience you had while staying with us. You will be happy to know that the drain has been cleared and is fully functioning. I look forward to having you with is the next time your in town, and wish you the best of luck with all of your future travels. Jayson Monti / General Manager Best Western Santee Lodge
Rating

Shawnna R, wrote review 07/01/2020

Great Accessible Room

We wanted to stay near the Santee Drive-in and this was the perfect place. Check-in was easy. The person at the desk was new and stated she would have to charge a pet fee for my husband's service do... more

Owner Response
BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Hello Shawnna, Thank you for taking the time to send us your feedback. The entire team and I are very pleased to read that you enjoyed your stay. We strive to deliver a most memorable experience for all of our loyal guests. We are excited to hear that you will be returning when you are in town, and we look forward to seeing you again some time very soon. Please feel free to contact me anytime should you have any special requests and/or questions. My Best Regards, Jayson Monti / General Manager