Best Western Santee Lodge

I stay at a lot of hotels in the San Diego area and I have to say that this particular Best Western in Santee was amongst the cleanest I've stayed in that wasn't a "luxury" hotel. Far exceeded my expectations in terms of cleanliness, privacy, and spacious rooms. The only thing that could have been improved was if the beds we're better quality and less squeaky and if the grounds outside we're maintained a little better. But overall, a great stay. Wish I could have stayed longer. less

To start off Customer service was horrible and rooms were Very dirty, Did not offer any type of service due to COVID Restrictions pool was close you needed to beg for towel service horrible. I have never had a experience like this NEVER... it felt like I was staying at a MOTEL 6... HORRIBLE HORRIBLE HORRIBLE! less

We had multiple baseball teams staying at the hotel, like 30 teenage boys and they didn’t have access to the pool at all! We also were not told the pool was closed while booking or while checking in. Would have definitely stayed somewhere else. less

The tub had been painted and is now peeling so when you use it strips of paint float all over your bath water and stick on you. corroded fixtures too. Lots of hear on the bathroom floor, maybe the mop needed cleaning I dont know but yuck. Bagged breakfast at this location while others along our 10 stay journey gave you either a hot bagged breakfast or made to order. understand covid issues but this location is just what they always do. They dont even provide coffee, except the off brand kurig. cheap out to the max for profit.The parking is very hard to get into because the place is wedged into such a small space. the handicaped parking is a joke-literally at a sloped angle- watch your wheel chair as it roles away, if you can even get your car in a spot. The reception lady was very nice however and internet worked good. Beds and pillows were great less

Staff was nice and helpful. Room was very clean and everything was perfect! The breakfast was good even though it had to be a to go because of covid, it was filling and a nice variety of food. Was there 3 days and had no problems at all. less