Some niggles but many good features
10/07/2018 cheshirecat1937, Hereford, United Kingdom
The hotel is excellently situated, in a quiet back street, giving easy pedestrian access to both old and new town. The conversion of the building from its initial use has been very tastefully done - ... more
The hotel is excellently situated, in a quiet back street, giving easy pedestrian access to both old and new town. The conversion of the building from its initial use has been very tastefully done - and in places imaginatively so (eg the landscaping of the restaurant so that one is unaware of the immediate proximity of some car-parking spaces). The lifts, in our experience, worked smoothly and without undue waiting. However, the closest approach to the main restaurant area from the street is down a narrow staircase and whether using that or the corridor from the lift we found we had to beware the occasional single step change of level (especially if engaged in conversation).
Service within the restaurant when used of an evening was attentive and the menu (though not in our experience particularly wide) was tasty and well-presented. However, when a course/conference was being held elsewhere in the building, at breakfast other guests tended to be neglected. Even well before the scheduled end of breakfast, items on the buffet ran out (even basic items like brown bread) simply because there was no constant staff presence watching for the need for refills or other snags (eg spasmodic problems experienced by guests using a hot-drinks machine with a mind of its own) tended to be resolved by other guests going to the rescue.
The sleeping accommodation was stylish, comfortable and generally well-serviced. The supposed range of English-language TV channels available in our experience did not correspond to the list in the room-handbook - a fact confirmed on two occasions by different staff trying to help us. However, as the one reliable English-language channel specialised in financial and market news, had we wished to update ourselves on that area we would have been well-served.
Staff at reception were excellent at giving guidance and addressing any issues that arose concerning accommodation.
All told, we found this to be a hotel of high-potential and, despite the niggles mentioned, we enjoyed much of its ambiance and our stay in Kaunas. Perhaps in a less hectic period others' experiences would have avoided the niggles less