A good hotel, but nothing special
04/12/2018 Yorkshiremum_11, Leeds, United Kingdom
Housekeeping was so-so, rooms not properly cleaned, beds not made every day, tea/coffee not replenished on a daily basis, toilet paper not replenished (had to request this!). Radiators in bedroom did ... more
Housekeeping was so-so, rooms not properly cleaned, beds not made every day, tea/coffee not replenished on a daily basis, toilet paper not replenished (had to request this!). Radiators in bedroom did not get hot despite being on '5' so the room stayed warm at best (Reception told me to turn the dial up as that was the only heating available). Reception insisted my colleague had not paid for his bedroom when he checked out despite me paying for the bedroom the day before. There is an unpleasant smell between Reception and the Breakfast room (drains?). Breakfast is average at best, and it cannot cope when large coach trips/conferences are on (food is slow to be replenished). Limited choice for veggies & only one coffee machine so queues even on quiet mornings. Location and price are good, but it's a 3 star hotel at best. less
IngaK656, Manager at Best Western Santakos Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +370 37 302 702.
Best Western Santakos Hotel