Best Western Santakos Hotel

The hotel is excellently situated, in a quiet back street, giving easy pedestrian access to both old and new town. The conversion of the building from its initial use has been very tastefully done - and in places imaginatively so (eg the landscaping of the restaurant so that one is unaware of the immediate proximity of some car-parking spaces). The lifts, in our experience, worked smoothly and without undue waiting. However, the closest approach to the main restaurant area from the street is down a narrow staircase and whether using that or the corridor from the lift we found we had to beware the occasional single step change of level (especially if engaged in conversation). Service within the restaurant when used of an evening was attentive and the menu (though not in our experience particularly wide) was tasty and well-presented. However, when a course/conference was being held elsewhere in the building, at breakfast other guests tended to be neglected. Even well before the scheduled end of breakfast, items on the buffet ran out (even basic items like brown bread) simply because there was no constant staff presence watching for the need for refills or other snags (eg spasmodic problems experienced by guests using a hot-drinks machine with a mind of its own) tended to be resolved by other guests going to the rescue. The sleeping accommodation was stylish, comfortable and generally well-serviced. The supposed range of English-language TV channels available in our experience did not correspond to the list in the room-handbook - a fact confirmed on two occasions by different staff trying to help us. However, as the one reliable English-language channel specialised in financial and market news, had we wished to update ourselves on that area we would have been well-served. Staff at reception were excellent at giving guidance and addressing any issues that arose concerning accommodation. All told, we found this to be a hotel of high-potential and, despite the niggles mentioned, we enjoyed much of its ambiance and our stay in Kaunas. Perhaps in a less hectic period others' experiences would have avoided the niggles less

Stayed for a week in June in a suite. They did not have a room with the balcony as we requested and wanted to downgrade us for the same price. When we got to the room the cleaning was still in progress. The girl that seemed to be a housekeeping manager was wearing a short shirt uncovering her whole belly and an open red high heels. Never seen that in any hotel. Most of the reception staff never greeted coming guests and were busy on their phones. The continental breakfast had a poor choice and not really worth paying more for it. The room was nice and equipped but for this price in this city I would expect higher cleaning standards. Overall the stay was pleasant and it could be a great hotel if they paid more attention to details and staff were trained about customer service. less

Conviently located in mid-town, not too far from the Old Town, this is an independent franchise of the Best Western chain. Difficult to put an age on this building, but everywhere full of surprises. The elegant wooden flooring in the sitting room of the suite was probably late nineteenth century. Bedroom, bathroom and separate toilet early twentieth all adds up to having been a spacious town house. Lots of different sitting areas in the copious basement breakfast area. Breakfast is all you need from fresh cooked breakfast to an unusual variety of cheese and cooked meats. We really enjoyed our stay here. less

Just love the location of this hotel! Close to the main street and the old city. It couldnt have been better! And the size of the room is surely the best I have ever had. So this hotel has all the facilities to make it to 5 points, but even though the staff is friendly enough, they seem to be all young and unexperienced. They dont even look up to greet you when you arrive, they vaccume outside your door at nine on a saturday morning, when they clean (in the breakfast restaurant) they forget their cleaning equipment in the restaurant. The breakfast is not a healthy option. Here they put sugar inn the fresh orange juice for example, but the worst experience was when a waitor came from the kitchen and put her hands inn the bole of veggies : ( Then I couldn't eat that one healthy option that was left. less

Been there for 1 night. The hotel is extremely well located, right in the center The hotel is a bite old but some part are renovated. Staff is very helpful and friendly. Rooms are with carpet which is not so common anymore but clean Overpriced in my opinion (158€/night) less