Best Western Santakos Hotel

Very dark rooms with old and old fashioned and not very comfortable furnitures. Breakfast ok. Walking distance to city center. Not so many parking spaces in the backyard of the hotel, but at least free parking. Friendly and helpful staff less

Wasn't sure what to expect when I arrived at the hotel, however I was very pleased by the welcome form the staff, made to feel very welcome indeed. The room we were allocated to was very clean and well furnished. We were there for the Marathon and staff were very helpful in pointing us in the right direction. Breakfast was very good with a very wide range of food on offer. All round an enjoyable trip in a very nice hotel, and most of all the Lithuanian people were very nice too. less

My room had some nice amenities such as a refrigerator and a toilet room separate from the main bathroom. Also, the breakfast buffet was complete and nutritious. However, there were some flaws. Housekeeping skipped cleaning vital areas of the room and never replaced my tea and coffee until I finally inquired about it. Secondly, the balcony door was not attached properly to the top hinge, and the maintenance person showed me that if I closed the door properly, it wouldn't be a problem. I found this troubling. He should have fixed the door as it was a hazard. Also, be aware that the sauna is only free to guests during breakfast hours. Otherwise, you have to pay 15 euros per hour. Quite unreasonable considering the cost of the room. So, good and bad points. I'm not sure if I would choose this hotel again based on my experience. less

I've been to the hotel as a group manager, the hotel located near the old town and center. The reception is a bit cold as well as a bit problems with the english, but nothing seriuos. When you get the key ask which building you at, so you won't get lost. I've got suite number and it's very wide. Free wifi. The dining room is wide but the choise is less but tasty. Good value for the money. less

I stayed in this hotel during my business trip. The location is very good, just 100 metres from the Kaunas main pedestrian street. It is an intersting building, with many passages and corrisors, little hard to remember at the beginning. I got a spacious room with kinda glass alcove overlooking the street - very nice! The sleep quality was very good. The only drawback was quite limited breakfast. I cannot quite understand why as during the day the restaurant offers really nice and inspiring dishes. But breakfast was just an average, even below the standard of 4 stars hotel. Coffe was not good at all, no black tea (just fruit teas), eggs were definitely made from powder, staff not able to clean the tables on time (well the restaurant was full, however they must be prepared for such ocasion). If not the mediocre breakfast, for sure hotel deserves 5 rate. One important thing - quite big parking inside the backyard. less