Best Western Santakos Hotel

A pleasant and quiet place where you can spend some nights. If I go back to town for sure that this hotel would be one of my options, the price / quality ratio is in favor of the price. in other words, the quality beats the price. less

Housekeeping was so-so, rooms not properly cleaned, beds not made every day, tea/coffee not replenished on a daily basis, toilet paper not replenished (had to request this!). Radiators in bedroom did not get hot despite being on '5' so the room stayed warm at best (Reception told me to turn the dial up as that was the only heating available). Reception insisted my colleague had not paid for his bedroom when he checked out despite me paying for the bedroom the day before. There is an unpleasant smell between Reception and the Breakfast room (drains?). Breakfast is average at best, and it cannot cope when large coach trips/conferences are on (food is slow to be replenished). Limited choice for veggies & only one coffee machine so queues even on quiet mornings. Location and price are good, but it's a 3 star hotel at best. less

I had a superior room in 2.nd floor. It was spacious, clean and comfortable in every way. Nice decors and a good bed. It was nice to sit down for a cup of tea on a sitting area next to large windows. Yet there was no noise from the street. Clean bathroom with a big bath tube. Wifi worked well. The breakfast was very good with many fresh products. The coffee machine is a bit tricky but the coffee is good! The service was so-so: everything was solved and answered, but in the morning rush hour when a lot of people were leaving, there were 3 receptionists and only one of them was doing the work, other two kept chatting with each other when the customers were waiting to be served. less

We had a great room at a great price. Our double room was spacious and very nice. It had an extended area that functioned like a glassed-in balcony. The bathroom was a little odd in that the toilet was in a separate room from the shower but it wasn’t a problem. (Both rooms have sinks.) Breakfast was very good with a lot of variety. The front desk people are friendly and helpful. They assisted me with some issues before I arrived and were very responsive. We paid about $90/night considered it a great bargain. less

My friends from Germany and Slovak Rep stayed in this hotel on my recommendation. We had a dinner together at the hotel restaurant. My guests were REALLY PLEASED by the service - the hotel staff was tentative and kind, which was especially appreciated given that the stay was during the Pope's visit to Kaunas, when all hotels were overbooked and most of the visitors were "non-returning customers", so to say. We were very pleased with the variety of available dishes ad the prices at the hotel's restaurant. The only minor disappointment was limited selection of tap beer titles :( But choice of bottled beer was there. Overall, I always recommend this hotel for my guests in Kaunas. Affordable, excellent service for a 4-star hotel, very tentative and flexible service (parking, food, room service), excellent location. less