Best Western Santakos Hotel

We had a great room at a great price. Our double room was spacious and very nice. It had an extended area that functioned like a glassed-in balcony. The bathroom was a little odd in that the toilet was in a separate room from the shower but it wasn’t a problem. (Both rooms have sinks.) Breakfast was very good with a lot of variety. The front desk people are friendly and helpful. They assisted me with some issues before I arrived and were very responsive. We paid about $90/night considered it a great bargain. less

My friends from Germany and Slovak Rep stayed in this hotel on my recommendation. We had a dinner together at the hotel restaurant. My guests were REALLY PLEASED by the service - the hotel staff was tentative and kind, which was especially appreciated given that the stay was during the Pope's visit to Kaunas, when all hotels were overbooked and most of the visitors were "non-returning customers", so to say. We were very pleased with the variety of available dishes ad the prices at the hotel's restaurant. The only minor disappointment was limited selection of tap beer titles :( But choice of bottled beer was there. Overall, I always recommend this hotel for my guests in Kaunas. Affordable, excellent service for a 4-star hotel, very tentative and flexible service (parking, food, room service), excellent location. less

The room was very big and nice. The breakfast was good, with lots of choices. One of the best things about this hotel is that's in a very central location of Kaunas - Laisvės alėja (main pedestrian street) is just a couple of meters away. less

Situated on the edge of the old town next to a music college. This hotel is bright and modern and well placed for venturing out on foot . The reception area is small but efficient, and check in was fast and went without a hitch. Our room on the third floor had a view of sorts and was light and clean. Lights all worked and plumbing all worked. sheets and towels were fresh and of good quality. Overall room size was good and if anything the air conditioning worked too well. Bathroom was well appointed and tiles/sealant were clean and unbroken. Carpet was clean and there was no smell of smoking in the room. Basic information is in a folder on the desk. Table and two chairs was a thoughtful feature. Breakfast in the morning is served downstairs from reception and is quite comprehensive, if you are after a cooked breakfast then choice is a bit more limited but the basics are there. This area also serves as the hotel restaurant (we didn't dine in the hotel) and there is a small bar here. Beyond the breakfast area is the swimming pool which is free to guests 7am-10am after which it is 15 euro per hour. The pool is small, no getting away from it. I would have given 5 stars if the pool had been a usable size and free to guests at all times. Overall for the price this hotel is very good and in our case things ran very smoothly. less

I really do not know how to start this... It is bad...really bad. And if you look at the other reviews you can see that the manager just has the same standard answer and comments for every review. The rooms are more than outdated, believe me... we saw three of them because we did not want to stay in any of them. We chose the least problematic room, that at least had air conditioning. The first room had a room with a TV but no chairs, so it seemed liked the wanted us to sit on the floor. The bed was in another room. It was unbelievable hot. If you moved the chairs you could see the dust swirling around. The second room was really dark and had again no air conditioning and the TV was not working. The third room option we finally chose because it at least had air condition. It was dark, the TV was not working until they fixed it because there was not cable.... The fridge included some fine delicacies from the last year. Just have a look at the pictures. The only thing I can admit is that it is close to the city center, a Mc Donald’s (absolutely necessary at 38 degrees Celsius) and we slept very well because the room was so dark. And it had a parking space. However, this is not a hotel...really and not even worth a star at all.... less