Best Western Santakos Hotel

Situated on the edge of the old town next to a music college. This hotel is bright and modern and well placed for venturing out on foot . The reception area is small but efficient, and check in was fast and went without a hitch. Our room on the third floor had a view of sorts and was light and clean. Lights all worked and plumbing all worked. sheets and towels were fresh and of good quality. Overall room size was good and if anything the air conditioning worked too well. Bathroom was well appointed and tiles/sealant were clean and unbroken. Carpet was clean and there was no smell of smoking in the room. Basic information is in a folder on the desk. Table and two chairs was a thoughtful feature. Breakfast in the morning is served downstairs from reception and is quite comprehensive, if you are after a cooked breakfast then choice is a bit more limited but the basics are there. This area also serves as the hotel restaurant (we didn't dine in the hotel) and there is a small bar here. Beyond the breakfast area is the swimming pool which is free to guests 7am-10am after which it is 15 euro per hour. The pool is small, no getting away from it. I would have given 5 stars if the pool had been a usable size and free to guests at all times. Overall for the price this hotel is very good and in our case things ran very smoothly. less

I really do not know how to start this... It is bad...really bad. And if you look at the other reviews you can see that the manager just has the same standard answer and comments for every review. The rooms are more than outdated, believe me... we saw three of them because we did not want to stay in any of them. We chose the least problematic room, that at least had air conditioning. The first room had a room with a TV but no chairs, so it seemed liked the wanted us to sit on the floor. The bed was in another room. It was unbelievable hot. If you moved the chairs you could see the dust swirling around. The second room was really dark and had again no air conditioning and the TV was not working. The third room option we finally chose because it at least had air condition. It was dark, the TV was not working until they fixed it because there was not cable.... The fridge included some fine delicacies from the last year. Just have a look at the pictures. The only thing I can admit is that it is close to the city center, a Mc Donald’s (absolutely necessary at 38 degrees Celsius) and we slept very well because the room was so dark. And it had a parking space. However, this is not a hotel...really and not even worth a star at all.... less

The single room is compact but perfectly formed. It has everything you need: safe, fridge, tv, wardrobe, desk, king sized bed. There was something that was not fixed in the room, it was however fixed within 10 minutes of being reported, a service you cannot fault. Great view over the old town (5th floor) which is just 5 minutes walk away to the center of town. less

After reading the other positive reviews I was disappointed in my stay. I noticed as soon as I arrived in my room that it wasn’t clean. There were bits on the floor where it clearly hadn’t been hoovered properly, there were salt, crumbs and sesame seeds on the desk from a previous guest’s food and when I turned the sheets back there were a number of hairs. There were also cobwebs in all of the corners, 2 live spiders and a shrivelled up dead spider behind the TV. I complained at reception and they said the hotel was full and the cleaners weren’t there so I would have to come back later and speak to someone else. When I spoke to them later I was told that the sheets had been changed and the floor cleaned, when I went back the floor was still the same! When I showered the shower tray filled with little black particles, not sure what they were! The room I was in didn’t have lift access yet at the bottom on the stairs there were bags of rubbish in the middle of the steps. Kaunas was lovely but the hotel was a total letdown. I wouldn’t stay here again. less

The hotel is a mix of different buildings.Rooms on the 5&6 Floor no acces with the lift.bed and rooms interieur are dated.beds no comfort and the carpet gives alergiek reactionisme.first day breakfast no frech Bread,coffee machine didn,t work very well,choises minimum.Personal not motivated because the most of the gepast stay onlusten for one nigth bussen.I hope that the best Wester in Vilnius other wise I send my Reward card back and wil go o a other chaine Of hotel like Radisson what a differente ! less