Surprise Desert Experience
18/06/2019 Gerry L, Hendersonville, North Carolina
When you're traveling on I-40 in the grips of the high desert of New Mexico you don't have a lot of lodging options. We decided to stop for the night in Santa Rosa. We used our phone (when cell was av... more
When you're traveling on I-40 in the grips of the high desert of New Mexico you don't have a lot of lodging options. We decided to stop for the night in Santa Rosa. We used our phone (when cell was available) to assess our options. Since we are members of the Best Western Loyalty Club and the one in Santa Rosa got very good reviews we called in the early PM of 07 Jun 2019. We spoke with Luz (yes, that's how her name was spelled.) who is the consumate professional. She answered our questions professionally and took our reservation for that evening. Later, we learned that she worked for this hotel for 14 years. When we arrived we learned that the hotel was full, but our reservation was good. We were given room 126-A; an end unit. We were able to back right up to the door and unload easily. The room was situated such that we had a view of the desert and the sunset (no extra charge). When we opened the door we were amazed at the scene before us. The room was very large, bright, stainless light fixtures, shiplap like wood headboards behind the commodious, comfortable beds, several new chairs and lots of flat surfaces to put our luggage on. There are many USB and power outlets, a large TV with a full menu of channels listed on a provided programming guide, night lites, a new alarm clock that actually works, a quiet, functional A/C unit, a large frig and microwave, a listing of the local businesses and services, new tiled floors, two large vanities; one with a sink inside the bathroom and one outside. Each has a full mirror with bright lights above them. Large showers with grab rails and excellent water pressure. Be careful however, the shower floors can be slippery. Modern decor throughout. The rooms were insulated quite well as we never heard any outside noise. The grounds were clean and landscaped. Did I mention the large outdoor pool? There were a number of extra large parking spaces for pickup trucks and their trailers. They aren't tractor trailer size however. The breakfast offering on our stay consisted of eggs, sausages, pancakes, pastries, coffee, juices etc.
The seating area was a bit on the small size, but it was clean and fully stocked. The staff hustled to keep serving dishes full and tables clean. A big shout out to Raj and his family who were filling in for the owner while he was out of town. The family was gracious, engaging and just plain enjoyable to talk with. Our only issue was a noisy exhaust fan in the bathroom. It is pretty obvious that the owner put a lot of time, energy and $$$ into this RENO and it shows. We recommend that the owner take new photos of newly redecorated rooms. I don't think the ones on the web site do justice to what is actually there. less
nat p, General Manager at Best Western Santa Rosa Inn, responded to this review
Thank you for the survey provided us and the compliments detailed out with all we have so I don't have to say more I appreciate this, the pictures we have to still take for the newly upgrades of all on post online, thank you for that note also, have a wonderful day, thank you, Nat.