Best Western Santa Rosa Inn

2491 Historic Route 66, Santa Rosa, New Mexico, 88435, United States
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Best Western Santa Rosa Inn

Welcome to the Best Western Santa Rosa Inn! This Santa Rosa hotel near the Blue Hole is pet-friendly and features all ground level rooms with front-room parking. Count on our Santa Rosa hotel to provide you with everything necessary for a great stay. show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
2491 Historic Route 66, Santa Rosa, New Mexico, 88435, United States

Reviews of Best Western Santa Rosa Inn

Traveller Overview:
4.5 Rating: 1354 reviews
Excellent 70%
Very Good 22%
Average 4%
Poor 1%
Terrible 0%
Rating

Herman02, wrote review 23/11/2020

One very nice Best Western

Here we are during a state wide lock down for Covid. I wasn't sure just what I might find or what to expect. Lucky, I was able to get a room here. Very nice staff at the front desk, informed me o... more

Rating

Nicole H, wrote review 30/10/2020

Great place to stay if you want to get stung by a scorpion

I was shockingly awoken at 2:00am by a scorpion stinging my thumb and inner thigh. I was unable to sleep after that and would highly recommend this hotel get proper extermination. Luckily I am in good... more

Rating

Lisa F, wrote review 28/10/2020

Great Experience

I haven’t stayed at the best Western in years and was pleasantly surprised with this experience. We were warmly greeted at check in, the room was clean very comfortable and met all of our needs includ... more

Owner Response
GuestTouch Inc, Other at Best Western Santa Rosa Inn, responded to this review
Hey Lisa, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you found the room clean and comfortable, and it's nice to read that the room met all of your needs. We are also pleased to hear that you felt safe during your stay with us, and we appreciate you telling us that you had a pleasant check-in experience. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Guest Experience Team
Rating

marykilleleamonroe, wrote review 24/10/2020

Yuck

This room smelled so disgusting and my allergies went crazy. Two days later and my eyes are still swollen. We opened the window but it was so loud with truck traffic. We were so tired as we were evacu... more

Owner Response
GuestTouch Inc, Other at Best Western Santa Rosa Inn, responded to this review
Dear guest, We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired on this occasion. We regret the fact that your room does not appear to have been aired sufficiently prior to you checking in and for the discomfort that this caused you. We have taken your feedback on board, and we will see to it that our staff does a better job of preparing/airing out the rooms moving forward. Your comment about street noise is duly noted. While we don't have much control over external noise, we can probably look at assigning a quieter room for you the next time, should you choose to stay with us again. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our facility and hospitality. Best Regards, Guest Experience Team
Rating

Robert P, wrote review 01/10/2020

California Trip

This is the best "pet friendly" hotel where we have ever stayed. Clean, comfortable, convenient, well managed....absolutely cannot be beat for the value and accomodations. Covid 19 mandates were in ... more

Owner Response
GuestTouch Inc, Other at Best Western Santa Rosa Inn, responded to this review
Hey Robert, What a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We are delighted to hear that you loved our pet-friendly accommodation so much, and it feels great to know that our enforcement of C19-related mandates was to your satisfaction. We also appreciate you telling us that you found our property clean, comfortable, convenient, and well-managed. Thank you for choosing to stay with us and taking the time to share your feedback. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Guest Experience Team