Best Western Sandy Inn

37465 Highway 26, Sandy, Oregon, 97055-7207, United States
based on 477 reviews Trip Advisor Logo
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Best Western Sandy Inn

Recipient of the 2019 TripAdvisor Award for Excellence and Directors Award from Best Western for being in the top 20 for Quality Assurance. The hotel is a favorite for locals and travelers alike. Located close to Mt. Hood and PDX, the best of the Nor show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Sandy Inn

Traveller Overview:
4.0 Rating: 477 reviews
Excellent 47%
Very Good 30%
Average 12%
Poor 4%
Terrible 3%
Rating

Krissi_Smith71, wrote review 25/03/2020

work

the nicest person here was the desk clerk on evenings, she went out her way to help. the others including owners were rude. This was also the time they shut down the breakfast area, gave grab and go... more

Owner Response
Best Western S, General Manager at Best Western Sandy Inn, responded to this review
Dear Krissi, Thank you for writing about your stay at our hotel. I am glad our evening front desk agent was able to enrich your experience and I would like to thank you for complimenting her. Thank you also for informing us of the unpleasant experience you encountered with other employees. I would like to apologize for not exceeding your expectations in this regard. Customer service is our number one priority and we will be discussing the matter with our staff in order to prevent such an occurrence from happening again. I would also like to thank you for your understanding concerning our current breakfast options due to the Corona Virus crises. Your satisfaction is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope you will stay with us again the next time you are in the Sandy area so we may have another opportunity to give you a superior experience. Until then, we hope you and your family stay safe during these unprecedented times. Sincerely, Your Best Western Sandy Inn Team
Rating

Westcoast50, wrote review 13/03/2020

Too high a cost

Even after negotiating a lower price this time the price was too high. My Business takes me to Sandy 4 to 6 times per year. I would like to stay at the Sandy inn because my clients live close and San... more

Owner Response
SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Westcoast50, Thank you for completing the survey regarding your recent stay at our property. Thank you also for your frankness concerning our rates. We very much appreciate the perspectives we receive from our frequent guests and will, of course, discuss the matter with our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503.668.7100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Your Best Western Sandy Inn Team
Rating

Stephen N, wrote review 15/01/2020

nice and efficient

The rooms are nice, the bed are comfy, We like the tile floors througout. We visited on NYE, and it was quite busy. the staff was working hard to take care of everyone. We would stay again, its only a... more

Owner Response
SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Stephen, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us during the New Year holiday and I want to thank you for all your compliments regarding our guest rooms, beds, new flooring, and convenient location. Thank you also for your understanding during a busy time for us. We work hard to make every guest happy and we greatly appreciate your feedback. I look forward to seeing you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team
Rating

am0ss107, wrote review 30/12/2019

Dirty Hotel

Room was filthy with stains and moldy chicken in refrigerator! Delayed our checkin by 45mins to reclean the room only to find the same chicken still in the refrigerator! Additionally microwave needed ... more

Owner Response
SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear am0ss107, Thank you for writing about your stay at our hotel. On behalf of our entire staff, I would like to apologize for not having your room ready at the expected time and for not exceeding your expectations regarding the cleanliness of your room. This is not the norm for us and we will be discussing the matter with our staff. Your satisfaction is important to us and your feedback is greatly appreciated as it will help us ensure better service is offered to you and other guests in the future. I would also like to apologize for the difficulty you had with the microwave. Our maintenance personnel are unable to find any problems with it, however, we have staff available 24-hours who can help with any questions in the future. Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another opportunity to provide you with a superior experience. Sincerely, Your Best Western Sandy Inn Team
Rating

Marietta P, wrote review 16/12/2019

Comfortable Stay - Being Remodeled When We Stayed

Cleanliness: Above average Bed quality: Good Reception friendliness/treats: Above average and cookies at 1830 Furnishing quality: All in good shape Internet: Not good for streaming videos Chargin... more

Owner Response
SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Marietta, Thank you for writing about your stay at our hotel. I am very glad that you enjoyed your time with us and I want to thank you for all your compliments regarding our cleanliness, room amenities and breakfast options. Thank you also for your comments concerning our WiFi, amount of outlets near nightstand and noise from neighboring guests. As you noticed, we are currently at the tail-end of our remodel and more outlets near the nightstand will be one of the items that will soon be installed. In the meantime, I would like to apologize for any inconvenience. Your satisfaction is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better service to you and other guests in the future. Thank you again for taking the time to write about your stay. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn Team