We sure wish we had a choice in Sandy, Oregon
28/12/2016 Elaine T, Bothell, WA
We have stayed at this motel many times since it is the only one closer than 20 miles from our relatives. It has improved greatly over the years but since it has been several years since I submitted... more
We have stayed at this motel many times since it is the only one closer than 20 miles from our relatives. It has improved greatly over the years but since it has been several years since I submitted a review, I decided to take notes & send in a review after our 2016 stay.
They gave me plenty to write about.
Since we stayed Dec 24-26, perhaps we should chalk the problems up to Christmas & limited staff. Since, however, I believe the season probably created a higher room rate, I am less forgiving.
Room was generally clean & smelled very lemony, which you noticed immediately, but was not offensive after a while. Breakfast was OK, but we wished they served past 9:30 on a weekend.
We checked in & upon entering the bathroom for the first time, noticed a 3x6 inch puddle of water at the end of the bathtub near the door. As the tile grout was wet and discolored in a larger area, we figured that the puddle had at one time been larger. We dried up the water with tissues in an attempt to be considerate & not dirty any of the towels in the room. The water was pretty deep, as a result, we ran out of tissues.
When we returned to the room after 11 p.m. Christmas Eve, we noticed a previous guest’s used bath towel hanging on the hook on the back of bathroom door. We threw the dirty towel into the tub & told the desk next morning. Next day - Christmas - we left the 'do not disturb' on until just before 11 a.m. When we left the room at 11:30, 2 members of the housekeeping staff were still working in nearby rooms on our floor. I put the empty tissue box on the sink counter to be sure they saw it. When we returned to room about midnight, housekeeping had not been in. The empty box was on counter & the dirty towel from the previous guest was still in the tub. Went to the front desk at midnight for a box of tissues & mentioned the lack of housekeeping. Desk personal was new & said he didn’t really know what happened, but was very accommodating with a new box of tissues. Next morning, I also mentioned this to the Front Desk Manager & he looked in a book, but could not actually find a noted reason why we were missed.
In addition, the loveseat cushion height is about 17 inches high. Standard is 19-22 inches. Getting up from the loveseat was almost like getting off the floor & even sitting on it was uncomfortable. That is probably why the sides of the mattress [both sides] slant downward from people sitting on it. Bed is comfortable enough if you avoid the edges. less
SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Thank you for writing about your stay at our hotel. Thank you for your continued loyalty to our hotel and for your compliments regarding our rooms, hot breakfast buffet, staff and beds. Thank you also for your comments towards the love-seat in the rooms. I am sorry about the used towel in your room and that you did not get housekeeping service after your first night. We work hard to make every guest happy and we greatly appreciate your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests.
Thank you again for taking the time to write about your stay. I hope to see you again during your next visit to the Sandy area.
Best Western Sandy Inn