Best Western Sandy Inn

37465 Highway 26, Sandy, Oregon, 97055-7207, United States
based on 480 reviews Trip Advisor Logo
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Best Western Sandy Inn

Recipient of the 2019 TripAdvisor Award for Excellence and Directors Award from Best Western for being in the top 20 for quality assurance. The hotel is a favorite for locals & travelers alike. Located close to Mt. Hood and PDX, the best of the North show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
37465 Highway 26, Sandy, Oregon, 97055-7207, United States

Reviews of Best Western Sandy Inn

Traveller Overview:
4.0 Rating: 480 reviews
Excellent 47%
Very Good 30%
Average 12%
Poor 4%
Terrible 4%
Rating

agscleaningservi2020, wrote review 19/07/2020

Motel 6 Experience

At check in When we got to our room the toilet was full of toilet paper and stinky poop! When my husband went to the front desk immediately the gal handed him a plunger! The room was pretty dirty. The... more

Owner Response
Best Western Sandy Inn, General Manager at Best Western Sandy Inn, responded to this review
Dear agscleaningservi2020, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Customer service is our number one priority and we take these matters seriously. We are very sorry to hear you felt our staff did not take your complaints to heart. We have discussed the matter with the front desk agents is question in order to prevent such occurrences from happening again. The check-in agent misheard your complaint and did not realize the clog was pre-existing. The night-auditor informed the agent on the morning shift of your noise complaint and the fact that she felt bad about not having the front desk phone with her at the time of your calling. As soon as she was made aware of the situation she talked to your neighboring guests and got them to quiet down. The morning shift manager listened to your comments about the stay and thanked you for bringing the issues to his attention. Since the matter of compensation was not brought up and your issues were resolved by the agents on duty he did not realize more was expected. We take full responsibility for your unsatisfactory experience and will be refunding 25% of your total cost for the room. On a side note, we do offer a to-go breakfast in the mornings until we can get our breakfast room up and running to comply with the new laws during this pandemic. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Your Best Western Sandy Inn Team
Rating

deebQ5940EP, wrote review 29/06/2020

Vacation 2020

We will not be back. Stay away. They did not tell us we had to request room service for the next day. When we ask for room service they said they would and then did not. We have stayed in other Best ... more

Owner Response
453bestwesterns, General Manager at Best Western Sandy Inn, responded to this review
Dear deebQ5940EP, Thank you for writing about your stay at our hotel. Our entire staff would like to apologize for not exceeding your expectations concerning the housekeeping in your room We are training a new staff with new procedures during these unprecedented times and are very sorry that your needs were not fulfilled. Your satisfaction is important to us and we value your feedback. By telling us how we can improve, you are helping us deliver a better service to you and other guests in the future. We hope you will stay with us again sometime so we may have another opportunity to give you a superior experience. Sincerely, Your Best Western Sandy Inn Team
Rating

zunimarc, wrote review 09/05/2020

No sleep

No sleep person above us made noise all night no help from desk if they said anything it didnt help they rolled the chair back and forth for hours I thought I was in a bowling alley call the des... more

Owner Response
453bestwesterns, General Manager at Best Western Sandy Inn, responded to this review
Dear zunimarc, Thank you for writing about your stay at our hotel. On behalf of our entire staff, I would like to apologize for not exceeding your expectations concerning the noise from guests above you. We have staff available 24-hours who can help solve any issues, including moving you to a more suitable room once the noise began. Our front desk received the call from you at 1 a.m. and promptly spoke to the guest above. We received no other complaints afterward. Thank you for bringing this issue to our attention. Your satisfaction is important to us and we value your feedback, which helps us deliver a better service to you and other guests in the future. I hope you will stay with us again soon so we may have another opportunity to give you a superior experience. Sincerely, Your Best Western Sandy Inn Team
Rating

heathertT6211RQ, wrote review 24/04/2020

Clean Hotel, Great Staff, Best Rooms

I enjoyed my stay at the hotel. BW has great staff, clean rooms, feel safe, going a great job during the virus. I would recommend anyone to stay at the hotel. For the person that did the last revie... more

Owner Response
Best Western S, General Manager at Best Western Sandy Inn, responded to this review
Dear heathertT6211TQ, Thank you for writing about your stay at our hotel. I am very glad you enjoyed your time with us and I want to thank you for understanding about our current practices during these unprecedented times. Thank you also for complimenting our staff. We work hard to make every guest happy and we greatly appreciate your feedback. Thank you again for taking the time to write about your stay. I hope to see you again during your next visit to the Sandy area. Sincerely, Your Best Western Sandy Inn
Rating

Krissi_Smith71, wrote review 25/03/2020

work

the nicest person here was the desk clerk on evenings, she went out her way to help. the others including owners were rude. This was also the time they shut down the breakfast area, gave grab and go... more

Owner Response
Best Western S, General Manager at Best Western Sandy Inn, responded to this review
Dear Krissi, Thank you for writing about your stay at our hotel. I am glad our evening front desk agent was able to enrich your experience and I would like to thank you for complimenting her. Thank you also for informing us of the unpleasant experience you encountered with other employees. I would like to apologize for not exceeding your expectations in this regard. Customer service is our number one priority and we will be discussing the matter with our staff in order to prevent such an occurrence from happening again. I would also like to thank you for your understanding concerning our current breakfast options due to the Corona Virus crises. Your satisfaction is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope you will stay with us again the next time you are in the Sandy area so we may have another opportunity to give you a superior experience. Until then, we hope you and your family stay safe during these unprecedented times. Sincerely, Your Best Western Sandy Inn Team