Really the only place in town, but needs an upgrade
14/01/2019 Canada39, Ottawa, Canada
Stayed here for a wedding and the places are very limited in Sandy. The rooms were ok, but a little rough. No carpet, just tiles, so a little cold. Bed and linens were really thin and cheap. Towel... more
Stayed here for a wedding and the places are very limited in Sandy. The rooms were ok, but a little rough. No carpet, just tiles, so a little cold. Bed and linens were really thin and cheap. Towels were very rationed, we had 2 each day for me and my wife, and they are paper thin. Honestly for all of this you would expect from the BW, they are very thrifty, but the price, was actually the same as I paid for a 4 star in downtown Portland, because they are the only place in town. I totally understand this, but put some money in the small things to justify what you are charging people. For me, next time I would stay in a different town and just drive to the wedding in Sandy. less
SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear Canada39,
Thank you for writing about your stay at our hotel. On behalf of our entire staff I would like to apologize for not exceeding your expectations. We are nearing the end of a large-scale remodeling of our hotel, which has included the addition of the laminate flooring in our guest rooms, new paint, lights, towels, linen and upgraded amenities. We will also have new mattresses and artwork for the guest rooms very soon.
Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. I hope that you will stay with us again sometime so that we may have another opportunity to give you a superior experience.
Sincerely,
Your Best Western Sandy Inn Team