Couldn’t cancel and strange men around the hotel
We wanted to cancel our reservation and go straight through, :45 mins to Portland. But, the hotels policy was that if we canceled we would’ve lost $180.
Taylor checked us in and he was the highligh... more
We wanted to cancel our reservation and go straight through, :45 mins to Portland. But, the hotels policy was that if we canceled we would’ve lost $180.
Taylor checked us in and he was the highlight of this best western. He was friendly, informative & helpful. There was free parking, a pool, washer and dryer, and a small gym.
We were in room 121 in accessible. It was strangely configured( We kept tripping over each other. My husband hated that the sink was across from the bed. The bed was comfortable, we were happy to see no carpeting, and it was clean. We made it work for one night. We had a blackout shade room was dark and quiet. We
When we arrived at the hotel at 2:30 in the afternoon there were many men hanging around cars & Sitting in the shrubbery out front.When we left the hotel they were still there and when we came back at 9:15 the dozen men were still there. We did not feel unsafe but this was strange, we’ve been at over a dozen hotels this year and we’ve never experienced this. OK now I’ll close up the brush you brushed less
Bobbie Wilburn, General Manager at Best Western Sandy Inn, responded to this review
Dear AndreaUbok,
Thank you for writing about your stay at our hotel. Thank you also for your compliments regarding our amenities and especially our front desk agent. We are very glad to hear that he could help enrich your experience.
We would like to apologize for not being able to cancel your reservation on the day of arrival, as we have a 24-hour cancellation policy and would like to thank you for your understanding in the matter. The men you saw around the parking lot sound like the large construction crew we had staying with us at the time and we are sorry if they made you feel uncomfortable. Thank you also for sharing your experiences regarding the layout of your guest room and the quality of your bed.
On behalf of our entire staff, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us deliver a better service to you and other guests in the future. We hope you will stay with us again sometime so we may have another opportunity to give you a superior experience.
Stay safe,
Your Best Western Sandy Inn Team