09/11/2016 branden7, Denver, Colorado
Spent 3 night here. Had to have key re-keyed each night. Front desk person didn't know how to do for more days. Had room on top floor, it was fine, very typical room. Family had room on first floor (... more
Spent 3 night here. Had to have key re-keyed each night. Front desk person didn't know how to do for more days. Had room on top floor, it was fine, very typical room. Family had room on first floor (124) and toilet leaked for the whole 3 days. Complained, but NOTHING was done. Finally just piled towels around toilet. Didn't want to move, had everything unpacked. $100 dollars a night for this? There is no elevator at this hotel, so if you don't want to climb stairs, or if you have strollers, etc., make sure you tell them that. Breakfast in AM was good, very typical of this chain. Just average hotel. Only thing good about this hotel is the location. less
SandyOR, General Manager at BEST WESTERN Sandy Inn, responded to this review
Thank you for writing about your stay at our hotel. I would like to apologize for not exceeding your expectation during your time with us. Thank you for your compliments regarding our hotel's convenient location and hot breakfast buffet. Thank you also for your comments regarding the issues with your room keys and the toilet in your family's room.
Your satisfaction is important to us and we value your feedback. By telling us what you liked and how we can improve, you are helping us to deliver a more superior experience for our guests.
Thank you again for taking the time to write about your stay. I hope you will stay with us again sometime so that we may have another opportunity to give you the superior experience that we strive for.
Best Western Sandy Inn