Lots of Room for Improvements
30/07/2019 James V, Hermosa Beach, California
This Best Western has a lot to be desired at this point. We have stayed here on more than 6 times over the past 5 years (family local). We have had a few issues before, but generally a good experience... more
This Best Western has a lot to be desired at this point. We have stayed here on more than 6 times over the past 5 years (family local). We have had a few issues before, but generally a good experience. This time, the property was under renovation, our room had not been cleaned (hairs in bed, linen not changed and full of holes, toilets dirty. There was only one poor lady working at the front (who was nice), and since they were sold out, offered to clean the room and change linens for us. We told her to just give us the linens and we will do it ourselves, which we did! (Amazing right). The owner is never there, and they are short staffed. We like the property due to it's convenience and indoor pool, but we are rethinking our accommodations for any future stays. less
SandyOR, General Manager at Best Western Sandy Inn, responded to this review
Dear James V,
Thank you for writing about your stay at our hotel. On behalf of our entire staff, I would like to apologize for the difficulties you experienced with the state of your room and the impression you received regarding management during your latest visit. This is not the norm for us and I thank you for bringing these issues to our attention, as we take these matters seriously. Our manager is on site five days a week. We are investigating the situation and will be contacting you as soon as possible. Your satisfaction is important to us and we thank you for your business throughout the years. We hope that you will continue to stay with us so that we may have another opportunity to give you a superior experience.
Your Best Western Sandy Inn Team