Photo's are deceiving!
19/07/2016 enviromelza, Warnbro, Australia
Seriously gross room. We looked online and said there was availability in a standard room for $95, on arrival 5 mins later (a bit before 6pm) the place was closed. Rang bell got the lady to come out w... more
Seriously gross room. We looked online and said there was availability in a standard room for $95, on arrival 5 mins later (a bit before 6pm) the place was closed. Rang bell got the lady to come out who said there was no way Best Western do $95 room. She then said only a spa room available. We were buggered so agreed. Entered the room with spa in the corner. Room was very grubby and needs a good clean. Bed was uncomfortable, no quilt just a rug. There's electric blanket. I found several hairs under the sheet and long ones on the bed runner. Found several curlies in the spa bath - the jets are grubby and need a good scrub. Bath clearly not sanitised. Kettle was black on the inside. The smoke alarm on the roof was wrapped in a plastic bag - the room smelled of cigarette smoke so suspect a long term visitor wrapped it up to smoke in the room, who knows. Having a shower revealed a stench from the pipe work, smelled as though it was directly plumber to raw sewerage!! It is very rare that I would ever review something so poorly but this place would barely earn 3 stars if it were $45 a night. I slept wrapped up in towels (these seemed clean), showered in thongs and was out of there quick smart in the morning!! less
Suxia C, Front Office Manager at BEST WESTERN Sandown Heritage Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will check our online system about the room price and we will discuss this issue with our housekeeping as well.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
BEST WESTERN Sandown Heritage Motel