Best Western Sandman Motel

236 Jibboom Street, Sacramento, California, 95811-0108, United States
based on 735 reviews Trip Advisor Logo
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Best Western Sandman Motel

Theres no easier way to experience Sacramento than at the Best Western Sandman Motel, an award winning facility just minutes from top attractions. With easy freeway access, this conveniently located Sacramento hotel is only one mile from Old Sacramen show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western Sandman Motel

Traveller Overview:
4.0 Rating: 735 reviews
Excellent 31%
Very Good 41%
Average 14%
Poor 8%
Terrible 4%
Rating

Yuliy L, wrote review 03/01/2020

When booking online watch the accuracy of BW response

My reservation was messed up. Upon arrival they couldn't find my reservation at all. The confirming email from BW indicated two contradictory check-in dates, and not a one was revealed at the desk upo... more

Owner Response
AtishS236, General Manager at Best Western Sandman Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 916-443-6515 . Sincerely, Guest Services Team General Manager Best Western Sandman Motel
Rating

DGB1255, wrote review 25/12/2019

Last time I stay there

I have stayed at Best Western Sandman several times. It is very convenient to work locations and to family loopmembers who live in the area. There have been other concerns I have had in the past but w... more

Owner Response
AtishS236, General Manager at Best Western Sandman Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 916-443-6515 . Sincerely, Guest Services Team General Manager Best Western Sandman Motel
Rating

Jenn1962, wrote review 07/12/2019

relaxation turned stressfull

room 108 has the worst water pressure we have ever experienced in a hotel. The key very seldom worked which caused many trips to the lobby to get new keys. Office workers blamed us saying we needed to... more

Owner Response
AtishS236, General Manager at Best Western Sandman Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 916-443-6515 . Sincerely, Guest Services Team General Manager Best Western Sandman Motel
Rating

CamarilloDiane, wrote review 05/12/2019

Dive motel

Wanted a room near the Sacramento airport to avoid driving in heavy rain. Needed a shuttle to airport and parking for the week I will be away. Made my reservation thru hotels.com by phone. She didn’t ... more

Owner Response
Tina M, Guest Relations Manager at Best Western Sandman Motel, responded to this review
CamarilloDiane, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay.I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. Kind regards, General manager of Best Western Sandman Motel
Rating

neyugnanit, wrote review 02/12/2019

Good Place

We stayed here for one night. It was a good place to stay, but I am unsure if I'll return again. The area felt a bit unsafe and the chain lock was broken. However, they do have security, so that's rea... more

Owner Response
Tina M, Guest Relations Manager at Best Western Sandman Motel, responded to this review
neyugnanit, Thank you for taking the time to share your experience! I regret to hear that you weren't impressed with the surrounding environment. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Please keep us in mind for your next stay in the area. Kind regards, General manager of Best Western Sandman Motel