Will never stay again
15/06/2019 K4277TUmarkd, Dubbo, Australia
Stayed 2 nights in a family room that was in dire need for a refurbishment for $250 a night. I then go down with my fiancée and 11 year old daughter for the complimentary continental breakfast to be t... more
Stayed 2 nights in a family room that was in dire need for a refurbishment for $250 a night. I then go down with my fiancée and 11 year old daughter for the complimentary continental breakfast to be told it’s $10 extra for my child to have a bowl of cereal. So booking a family room really means just 2 obviously. Staff once I had a problem changed there attitude to being quite rude. When a motel just cares about the mighty dollar more then their customers they have a big problem. I won’t be staying there again. less
Robert P, General Manager at Best Western Sanctuary Inn, responded to this review
Simply swearing towards our management staff and being abusive will not solve anything.
Upon checking your booking confirmation made through booking .com, you have booked a room which includes a complimentary continental breakfast for 2 x people only. This is clearly stated on your booking confirmation as well as booking .com. which states:
“Please note that the breakfast is included only for 2 guests per room (additional guests pay 15 AUD per person). Please note that breakfast included rates include continental breakfast only. Hot breakfast are available for 10 AUD per person, subject to availability.”
Please in future try and book direct with any hotel as to avoid any misunderstandings as to what your nightly room rate does or does not include.
The complimentary continental breakfast included in your room rate that we are running currently includes but is not limited to; unlimited quantities of Chilled juices, Fresh fruit salad, Yoghurt's, Freshly baked muffins, Selection of breakfast cereals, Home made granola, Fresh breads & pastries, Slow cooked jams, Unlimited potted tea & filtered coffee. Should you wish to order a hot meal, it is an additional $10. The complimentary continental breakfasted included in your room rate is 2 x per room, per night, per booking. Sorry for any confusion you have experienced,