Best Western Sanctuary Inn

293 Marius Street, Tamworth, 2340, Australia
based on 482 reviews Trip Advisor Logo
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Best Western Sanctuary Inn

Stay at the Sanctuary Inn offering 4 star award winning accommodation and an award winning restaurant Riviera Bar & Grill. The motel is located just a few moments walk from the city centre, Woolworths & Bicentennial Park. The motel and restaurant was show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00

Reviews of Best Western Sanctuary Inn

Traveller Overview:
4.0 Rating: 482 reviews
Excellent 40%
Very Good 29%
Average 16%
Poor 7%
Terrible 5%

justinhW1063PJ, wrote review 24/06/2020

Fantastic place to stay in Tamworth

I stay here fairly regularly for work . The rooms are always well prepared, clean and clutter free. Restaurant menu offers plenty of choice and the quality of the food exceeds expectations. Staff a... more


Rachel_gypsy, wrote review 23/06/2020

Poor Customer Service

Do yourself a favour and just don’t book! I selected pet friendly in my search of which a standard queen room presented as available. I was contacted only 10mins later to say I needed to scroll down f... more

Owner Response
Robert P, Manager at Best Western Sanctuary Inn, responded to this review
Dear Rachel Borg, Thank you for your Email, Trip Advisor Review and Google Review. Each Best Western in the world is individual owned and operated and our Hotel is no different being a family owned and operated business. We love dogs at this hotel, hence why we have the 2 pet friendly queen rooms available to our guests. If we could have all of our rooms being pet friendly – we would. But the facts are, not everyone likes dogs as much as we do and a lot of people are allergic to dogs. Given this, our 2 Pet Friendly Queen rooms are very popular and due to the extra cleaning and time spent cleaning before and after each guests depart, each room goes through a special deep clean process hence the extra cost over the Standard Queen room which you booked on for $124. At no time did you ask for a refund, only argue about paying $124 for a pet friendly room which is not possible, because you googled pet hotel and we came up as an option. I have attached in the Email back to you some screen shots from google where you found us, where you booked us along with the terms and conditions, as well as our own website just in case you checked there, which all clearly indicate the Pet friendly Queen room associated costs and availability. So E-mailing and reviewing saying that Evelyn was rude because she told you there was a pet fee for the Pet Friendly Queen room which instantly made you upset and having your partner refer to her as a f**king i**ot on the phone will not achieve anything, hence why Evelyn immediately ended the phone call, we will not tolerate verbal abuse. Another way to look at it - If you google a hotel with spa rooms for eg and then a hotel comes up, does that mean that all rooms will have a spa? Most likely not – you would have to book the spa room. Or another example - if you google hotel room with a view for eg and then a hotel comes up, does that mean that all rooms will have a spa? Most likely not - you would have to book a room with a view. We are sorry you feel this way but we too are experiencing the hardships of COVID19 and false reviews like this do not help anyone. Should you wish to escalate the matter further, we recommend contacting Best Western Head Office Australasia and letting them know whats occurred. Robert.

Jonsym, wrote review 23/06/2020

Excellent place to stay in Tamworth

We visited Tamworth last week and it was such a pleasure to stay at the BW Sanctuary Inn. Easy to find and in a good location to walk to the centre of town in a few minutes. Our room was beautifully... more


holly631, wrote review 21/06/2020

Great place to stay

I stayed here for 2 nights whilst I was visiting family in Tamworth. The room I stayed in (room #30) had recently been refurbished and was lovely and very comfortable. The location is perfect and allo... more


gerryt274, wrote review 13/06/2020


Made our anniversary stay top class. From the comfort of our room to dining at the Riviera restaurant. Food was exceptional to say the least and service first class. This is our Restaurant to go to w... more