You don’t get what you pay for
Booked a standard room in a 4 star hotel. $125. Check in was pleasant. Headed to room. This differently was not 4 stars. Room was very old. Pine board was crumbling. Dusty. Sure that I could smell tha... more
Booked a standard room in a 4 star hotel. $125. Check in was pleasant. Headed to room. This differently was not 4 stars. Room was very old. Pine board was crumbling. Dusty. Sure that I could smell that animals had been in there. Bathroom very dated. Tiles on floor coming up. Was clean though. Enquire with manager about the room and thought it was suppose to be 4 stars. Was told it’s not all rooms. Told I could pay extra !!! To get something cleaner and not dated. Manager made me feel not worthy of her time. Walked away. Note to all if staying here. Don’t pay for standard room pay the extra or find a cheaper hotel with higher standards. Must mention 2 positives. Shower was hot and the towels were quality. !!!! less
Robert P, General Manager at Best Western Sanctuary Inn, responded to this review
Dear Sharon or is it Karen?
Thank you for your review and your Emails to us.
We have taken your points on board in effort to better serve guests of the Sanctuary Inn in the future.
Its worth pointing out that we tried everything we could to make your stay an enjoyable one. Offering you a complimentary upgrade to a Premier room, or even a full refund which was ignored.
The Best Western Sanctuary Inn Tamworth is a 4 Star officially credited hotel from Star Ratings Australia.
We only have 2 x dedicated pet friendly rooms in our hotel. Pets are not permitted in any of our other guest rooms any time. The room which you stayed in was not a pet friendly room.
Your most recent review is deliberately misleading as you mention how clean your room was, but then mention how dirty it was ? you also mentioned the manager walked away from you - after reviewing the CCTV footage - it was you who walked away from the manger.
False and deliberately misleading reviews do not serve a purpose for anyone other than your own self.
On a positive note, we are glad to read hear you did enjoy your hot shower and our quality bath sheets.