This place is HORRIBLE. NEVER STAY HERE!
First off, I'm pissed that this place has high reviews. I went off of them thinking that it would be a nice place, and I was so disappointed. This place is a dump and the management is awful. I felt ... more
First off, I'm pissed that this place has high reviews. I went off of them thinking that it would be a nice place, and I was so disappointed. This place is a dump and the management is awful. I felt like they intentionally used COVID19 as a way to take advantage of me.
We took a road trip to San Marcos from Memphis and got in late at night, around 11pm. The first thing that we encountered was limited parking because the entire parking lot was taken up by construction trucks. This lobby was COMPLETELY under construction, and there was NO word on their website about this. As soon as we entered the lobby, the ENTIRE room was being worked on by several construction workers at 11 FREAKING PM with no sign of stopping any time soon, despite the comfort of the guests. There was a long strip of ceiling missing and the workers were banging on the ceiling with hammers. The front desk worker was completely unapologetic about it and said that they were taking advantage of the fact that they have fewer guests at the moment from COVID. Although, I find it completely APPALLING that they didn't even have the decency for the guests that they DID have to halt construction during the night.
Since it was already past 11pm at this point, we decided to give it a chance despite the circumstances, since it would be hard to find another hotel so late, especially in COVID season. We went to our hotel room with Clorox wipes to wipe it down, and the first thing that we saw when we closed the door was a HUGE roach the size of my hand. It was MASSIVE and came out immediately. The room was stale, outdated, and had a funky smell and was totally disappointing as it was. Add in the massive bug and it was just horrid.
We went into the parking lot and sat in my car trying to get in touch with the booking company whom we made the reservation through. The agent said that she would need to get in touch with the hotel and put us on hold. We remained on hold for 30 MINUTES because the desk worker was not answering the phone. He was letting the phone ring so that he could just STAND OUTSIDE AND WATCH THE CONSTRUCTION PEOPLE AS THEY WELDED METAL IN THE PARKING LOT WITH SPARKS FLYING EVERYWHERE. Yes, there were sparks flying all over the entrance of the hotel. We ended up leaving and going to the Country Inn & Suites down the road and it was SOOOOOO MUCH BETTER!!!!!! AND FOR THE SAME PRICE AND SAME RATING! I was so angry that this horrible place gets away with operating like this and still gets a good review when the Country Inn & Suites is so underrated. DEFINITELY would stay there again and would pay for my family members to stay there too.
The next day, the booking company was finally able to get in touch with the property management and they claimed that they did nothing wrong and refused to give me a full refund. This place is full of SCAM ARTISTS. It is UNACCEPTABLE that I wasn't immediately issued a full refund. You can see the picture evidence below.
If you are reading this Best Western, please give me my full refund. less