Best Western San Marcos

917 N I 35, San Marcos, Texas, 78666-7036, United States
based on 303 reviews Trip Advisor Logo
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Best Western San Marcos

Students, faculty and staff of Texas State University call our San Marcos, TX hotel their home away from home when visiting for graduation, move-in weekend or other special events.

However, other guests at our hotel in San Marcos, TX are her
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
917 N I 35, San Marcos, Texas, 78666-7036, United States

Reviews of Best Western San Marcos

Traveller Overview:
3.5 Rating: 303 reviews
Excellent 33%
Very Good 34%
Average 14%
Poor 6%
Terrible 10%
Rating

Secretshoppergal, wrote review 28/07/2021

Last minute booking

Nothing fancy but the attendants we’re very kind. I had no issues here. Kids enjoyed the pool as well. Right next to San Marcos rio vista park. There double rooms are actual queen beds unlike other h... more

Owner Response
Mike Patel, Owner at Best Western San Marcos, responded to this review
THANK YOU FOR SUBMITTING YOUR REVIEW
Rating

530addiem, wrote review 06/06/2021

Bed bugs

If I could leave no stars I would!! This place was full of bed bugs! My parents reserved 2 nights here but woke up with bites and wanted to cancel the second night and the manager refused to cancel! I... more

Owner Response
Mike Patel, Owner at Best Western San Marcos, responded to this review
We are surprise that guest wants to stay in hotel without paying hotel charge and writing wrong thing on media is not appreciated. We may advise guest to learn the custom manner. Thank you very much. Manager
Rating

Bull214, wrote review 04/06/2021

Hope you have strong legs

Pros: Super friendly staff, cold A/C, within a few miles of great restaurants, and rooms were quite. Cons: NO ELEVATOR, poor bedding both in comfort and lack of bedding (it was like pulling teeth to ... more

Owner Response
Mike Patel, Owner at Best Western San Marcos, responded to this review
Thank you for your reviews we have never complained about bedding arrangement but we are very sorry for your feeling about bedsat present we are stickily following covid 19 arrangement. We surely try to satisfy you in your next stay with us. It will be a different arrangement after some time and you will enjoy your stay with us. Thank you very much.
Rating

jamesM6946XW, wrote review 03/04/2021

Very comfortable

Staff was helpful and very responsive to problems. Fixed very quickly. Some staff had a very strong Indian accent but the friendliness and desire to be of service along with their humor made us want t... more

Owner Response
Mike Patel, Owner at Best Western San Marcos, responded to this review
Thank you very much for your review, we appreciated yours comments and noted. We will surely try our possible communication with all our valued guest and improve our communications skill. Thank you again Mike Patel. G. M..
Rating

MalenaC9cran, wrote review 15/03/2021

DISGUISTING AND RIP OFF!!!!

We got 3 rooms for my son and friends using points. My son got there the points were taken and they were charged $184 more then the room confirmation we recieved. The man that runs the motel is extrem... more

Owner Response
Mike Patel, General Manager at Best Western San Marcos, responded to this review
Thank you very much for your response, I understand regarding making points reservation you have to apply through our rewards and get proper free night voucher, so that there should not be any problems. How ever you should have control on your language. Hotel staff is ready to help to our valued guest but not for to listen such language. I have seen that in your son and friend rooms charged correct, please keep your record correct and do visit next time we will help you. Thank you. Mike Patel. General Manager.