18/07/2017 Howard A, New Braunfels,TX, United States
San Isidro Inn of the Best Western chain in Laredo is positively the best location of all the BW's I visit, top of the line friendly service and the maintenance guys are friendly as well taking the ti... more
San Isidro Inn of the Best Western chain in Laredo is positively the best location of all the BW's I visit, top of the line friendly service and the maintenance guys are friendly as well taking the time to speak to you, and even ask if they can help you with anything, usually I speak to the service staff first but here it is not uncommon for them to speak first. And then, I always have to mention the ladies in the breakfast room, what a bang up job they do!! The food is always fresh, hot, and plentiful. The only thing on this visit was a change in policy that a new staff person in the breakfast room was taking care of. In the past if you wanted a breakfast taco to take with you, you would just put one together and go, but now, you have to make an arrangement to meet this staff person in the HALL outside the eating area to receive the take out even if you are going to eat by the pool or go back to the room, curious, must be a bureaucratic rule that has just been implemented. I find it annoying. Other than that all the usual things bath linens, room comforts including the Keurig coffee maker in your room, large TV, comfy bed, EXTREMELY nice pool and area (recently re-built) etc. etc., etc. are Great!! less
hospitality1410, General Manager at Best Western San Isidro Inn, responded to this review
Thank you for taking the time to review our hotel and your feedback.
So happy to hear that our team has met your expectations as far as customer service. Our staff does a great job in our breakfast area and we still do allow that you can sit outside to enjoy your breakfast and our new attendant is still learning.
We hope you come back and visit us again soon.
Celina - GM