Quiet, Clean, Safe & Friendly Staff
The rooms have comfortable beds, they are very spacious, clean & well decorated. The crown molding around the ceiling is a nice touch along with the bronze fixtures in the bathroom instead of the sta... more
The rooms have comfortable beds, they are very spacious, clean & well decorated. The crown molding around the ceiling is a nice touch along with the bronze fixtures in the bathroom instead of the standard stainless steel you see in most hotels. I liked the fact that all of the trash cans have an insert in them that holds the bags in place. To the average traveler they probably wouldn’t even notice that or care but we travel often and it was a nice touch. It shows me this hotel pays attention to even the smallest detail. The courtyard has a lovely pool with chaise loungers, tables, chairs & umbrellas. They have clean restrooms & warm towels next to the pool. It is quiet, relaxing & has beautiful palms trees all around.
There are 2 security guards on site that are always visible & patrolling the premises. Which we found to be nice & gave us a sense of security. We also noticed the hotel was always quiet & peaceful even when it seemed to be booked up.
The entire hotel was always very clean & everyone was friendly including the ladies at breakfast. Cassandra, Beto and Mariam really stood out. Every time I encountered them they had smiles on their face and interacted with the quest. After our first stay we checked out and were on our way out of town. I received a call either from Mariam or Cassandra (I cannot remember which one)that we had forgotten something in our room. Housekeeping found it and brought it up to the front desk which then reached out to us. I’m very thankful for them doing so because it happened to be an expensive tuner for our truck. That is the first time that we have stayed somewhere, forgotten something and it was returned. The staff here is very honest and caring. My husband is working on a project that will bring us to this area often so I made the decision that this is the only place we will stay when we have to stay in Laredo.
One more thing...
While we were there it was very hot. One day our truck said it was 120 out. The AC never struggled once in our room! It cooled down very fast & never got humid or muggy in the room.
hospitality1410, General Manager at Best Western San Isidro Inn, responded to this review
I want to personally thank you for taking the time to review our hotel and your feedback.
I am happy to hear that your stay with us was enjoyable. The fact that you notice each of the extra details we do for our guests makes us aware that our guests do indeed value all the extras we do.
I can not say much about my staff other than they do an awesome job. The staff is the backbone to a success hotel and I am bless to have the best.
We look forward to seeing you back again soon and thank you for your comments.