Noisy and lacked parking
25/10/2019 jbell2202019,
Decent Best Western, but there were some issues: The construction noise started the first morning of our stay at 5am, so after driving 9 hours to get here after midnight, it was early morning. There i... more
Decent Best Western, but there were some issues: The construction noise started the first morning of our stay at 5am, so after driving 9 hours to get here after midnight, it was early morning. There is also very limited parking at this location. On our last night, there was nowhere to park. Two cars were both taking up two spots, and I asked the person at the desk if he could find out whose car one of them was and ask him to move, but he refused. The other spot being "straddled" was a shady looking guy that stood outside each night leaning on his car, smoking, with a bunch of alcohol sitting on his hood. When I asked the employee if he could ask THAT guy to move, he told me to do it myself if I wanted the spot, and told me that guy hangs out there every weekend, smoking and drinking on the hood of his car. I was nervous to ask the guy to move (I'm a petite woman and I wasn't sure what the guy's reaction would be). The hotel across the street had plenty of open spots, but you can't park there, and the minimal street parking was taken. We circled for nearly half an hour, then I went back in the office and told him this is ridiculous, it's after 11pm and we are exhausted and need a place to park. So I finally went out myself and asked the drunk/high guy to move his car, which he did, and then we were finally able to park. Not impressed with the service here at all. less
BWMI-Manager, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
I am sorry Jbell that you had some issues while staying with us. I will definitely share your survey with the entire staff, as a training tool, so it doesn't happen again.
I hope you will give us another chance to redeem ourselves, and if you do, please contact me directly, so I can take care of you personally.
Sebastian G,
General Manager