Lumpy mattress, stale odor, stains on sofa
Normally, I love Best Western because of the service, economic price comparison and the ease of staying at one. This trip was an exceptional mess. The room did not ever smell as if anyone cleaned up... more
Normally, I love Best Western because of the service, economic price comparison and the ease of staying at one. This trip was an exceptional mess. The room did not ever smell as if anyone cleaned up. It had a dry, stale, stuffy odor. The couch had stains on both cushions (if they had turned it over, we'd never have known). The bed looked flat and firm but it was LUMPY. It felt like one of those cheap mattresses that had been refurbished. I neglected to clean up coffee I spilled on the nightstand - the next day, the bed was made but the coffee stain was still there. At 8:30 am, a maid knocked on the door asking if we'd like our room cleaned now or later? We were there for 3 nights (find someone who had checked out). Ugh! The manager knew about it and said he had mediated the problem though he never contacted us at all. less
BWMI-Manager, Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am happy to inform that in the near future we are starting renovations at our hotel. To avoid being bothered by our housekeeping department early in the morning, I will suggest next time to use the do not disturb sign on your door.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.