Best Western San Diego/Miramar Hotel

9310 Kearny Mesa Road, San Diego, California, 92126-4503, United States
based on 608 reviews Trip Advisor Logo
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Best Western San Diego/Miramar Hotel

Home to the movie Top Gun, this buzz worthy hotel offers feature-rich guest rooms, and a style and ambiance that will captivate you. From this delightful inn, visitors can easily explore a variety of key attractions including- San Diego Zoo, SeaWorld show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
9310 Kearny Mesa Road, San Diego, California, 92126-4503, United States

Reviews of Best Western San Diego/Miramar Hotel

Traveller Overview:
4.0 Rating: 608 reviews
Excellent 47%
Very Good 26%
Average 14%
Poor 6%
Terrible 5%
Rating

Maps59715456347, wrote review 18/02/2021

Could’ve been better

Female at front desk was rude and lazy. Immediately upon entering room we tried to turn television on - nothing. Called down to report problem. Told I could come to front desk to get a new remote. I t... more

Owner Response
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Do you happen to know the name of the employee who was not wearing a mask? Or what day and time the incident happen? I really want to follow up on this....All my employees know they should wear a mask at all times. As far as the welcome gift for diamond members, Best Western instructed us to only offer points instead, to prevent the spread of the virus by avoiding contact. About the breakfast sandwich, we are looking into different options to add to our breakfast variety. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 858-578-6600. Sincerely, Sebastian G. General Manager Best Western San Diego/Miramar Hotel
Rating

JeffWestphal, wrote review 04/02/2021

Exceptional

I get to stay here fairly often and just wanted all to know that this motel is perfect! Very close to the air base and I-15. Super clean rooms and exceptional people; if you’re headed this way, this ... more

Owner Response
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you Jeff for your great review. I will share it with the entire team. We hope to see you soon!
Rating

The_Wizard_Gandalf, wrote review 12/01/2021

Great experience!

The staff was friendly and helpful . The room was clean and comfortable. I extended my stay by an extra night, and the desk clerk provided me with amenities (coffee, towels, etc.) plus fresh fruit f... more

Owner Response
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you for sharing your experience. I am glad to see that you enjoyed your stay with us. We hope to see you soon.
Rating

brindabz619, wrote review 11/01/2021

The most friendly genuine staff

I have never felt so welcome by any staff any where else as I have at the Best Western in Miramar Ca. Sebastian and his staff are not only friendly and welcoming but they go out of their way to make y... more

Owner Response
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you Brinda for such nice review towards our staff and myself. It is an absolute pleasure having you, Andrew and Matt stay with us.
Rating

Patrick M, wrote review 23/12/2020

Poop

Upon entering my 1st room feces was found running down the outside of the toilet bowl & in spots around the toilet. Upon entering my 2nd room mouse droppings were found in the bathroom, all around the... more

Owner Response
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you Patrick for sharing your experience. I am so sorry to hear that you had some issues during your stay. I used your survey as a training tool, so it doesn't happen again. You probably forgot to mention that we did not charge you for the room due to those issues. We hope you will give us another chance to redeem ourselves.