From the start there were issues. First, the lobby was closed. Instead, there was a “check-in window.” It’s straight out of a crime drama where a person is killed in a seedy hotel. However, this is Be... more
From the start there were issues. First, the lobby was closed. Instead, there was a “check-in window.” It’s straight out of a crime drama where a person is killed in a seedy hotel. However, this is Best Western. Plus, this is Miramar, not some high crime area. Usually, Elite Reward members at the Platinum level get a bottle of water or some gift, but this hotel did not give any complimentary gift or recognition for being a platinum member. Next, the concierge just gave me the keys and walked away. I didn’t even know where to go to find my room. After walking around the complex, I found my room. I then went back to my car, but keep in mind that parking is very tight at this hotel. When I opened the door to my room, i was greeted with a musky cigarette odor. This is because Room 137 has a two inch gap between the threshold and the bottom of the door. It was actually missing it’s door sill. As a result, bugs and cigarette smoke crept in. Apparently the hotel has a smoking area that was right outside of my room. I tried to make the most of it and hope things would get better, but they didn’t. The beds were hard and the pillows were small like decorative cushions and lacked support. The tv had poor reception and the remote was dirty and would only work if you selected channel down. There was only one drawer to store clothes and belongings. Not enough for a family of four. On night two, it was more the same, but this time there were several hotel guests having a party in the pool area after 9 PM. I reported all of this to the concierge, and they did ask the guests to keep the noise down. At this point, I wanted to stay at another Best Western. I was willing to drive 100 miles if need be. I was told that all of the neighboring Best Westerns were booked, but that they would speak to the manager about getting me a discount. As of now, I have not seen that. We were going to stay a third night, but I just ate the bill and drove back to Phoenix. Right before I left, I took photos of the door and other issues. There was caution tape around the jacuzzi, but not in the entry way. Why? It looks tacky. There was trash on the grounds all around the hotel. There was even vomit on the cool decking by the pool. Does anyone clean? I talked to another who was equally appalled at the conditions. He too was documenting everything.
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you for sharing your feedback. I would like to discuss more about your experience at our hotel. Please give us a call at your earliest convenience. Our phone number is 858-578-6600.