Could’ve been better
Female at front desk was rude and lazy. Immediately upon entering room we tried to turn television on - nothing. Called down to report problem. Told I could come to front desk to get a new remote. I t... more
Female at front desk was rude and lazy. Immediately upon entering room we tried to turn television on - nothing. Called down to report problem. Told I could come to front desk to get a new remote. I told her this would be really inconvenient for me (had two small children and other adult guest has left) asked if she could bring it to me along with more towels (3 towels were in room; 4 guests checked in). She told me that because of COVID she could not. I told her that Juan had previously brought something to room. She still refused. Approximately 2 hours later she was walking around property WITHOUT A MASK ON and approached myself and my guest -speaking to us for about 2 mins.. so much for COVID concerns..🤷🏾♀️😠
Also, two young couples were in the room above us. They were extremely noisy most of the night. Finally settling down around 2am after I finally gave in and reported noise. Happy Valentine’s Day To Us! less
Sebastian Goldberg, General Manager at Best Western San Diego/Miramar Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Do you happen to know the name of the employee who was not wearing a mask? Or what day and time the incident happen? I really want to follow up on this....All my employees know they should wear a mask at all times. As far as the welcome gift for diamond members, Best Western instructed us to only offer points instead, to prevent the spread of the virus by avoiding contact. About the breakfast sandwich, we are looking into different options to add to our breakfast variety.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 858-578-6600.
Best Western San Diego/Miramar Hotel