Just needed a place to stop on our way to the beach. Arrived late, around midnight. Went to check out at 6:30 AM and the individual at the front desk told me their printer wasn't working and couldn't print a receipt. I suggested that he just e-mail it to me. He agreed, asked for my e-mail address, and looked to be typing on the keyboard. I stood there with my cell phone waiting to receive the e-mail and he seemed surprised that I was looking to view the e-mail before I left. He had to ask for my e-mail address again, which tells me he was just looking for me to leave and would have never sent me a receipt. Looking at my e-mail, I was shocked to see that my credit card was charged $404.37, that's for 1 night! I asked him why I was being charged so much, stating there must be a mistake. His response, " well it must be incidentals, you probably charged something to your room." At this point I was getting upset and said we were here a little over 6 hours, just enough time to get some sleep! He went over to another computer and claimed we were smoking in a nonsmoking room so we were charged an additional $250. I told him that's ridiculous as none of my family has ever smoked in our lives. I took him back to our room and he agreed that there were no signs of smoking in our room. He stated that they recently installed a new system that detects smoke, and that it must have made a mistake and that they are still working the bugs out of it. I asked him to credit the $250 back to my card, and he said he couldn't, only a manager could. He assured me that the manager would give me a call after 7:00 when he arrived (this was a Saturday morning). After 8:00 and no calls from the manager, so I called back. Now I get a response that the manager won't be in until Monday morning! At this point, I'm positive I was being scammed. In the meantime, I called Best Western's corporate office to file a complaint. Monday came and I still didn't receive a call from the manger. I called the motel that afternoon, and the manager answered the phone. Gave me some line of BS that their customer service individual was instructed to call me, but must have overlooked it. Now don't you think that if you "mistakenly" overcharged someone $250 that it would be a manager's top priority to make a 5 minute phone call to get it squared away! After 6 or 7 phone calls to the motel, BW corporate office and my credit card company, I was finally able to correct this mess. Definitely was a distraction to what was to be an enjoyable family trip to the beach. less