Best Western Salisbury Plaza

The room was dark, dirty, mattress was old stained, smelled of musty mold. Staff highly unprofessional here. There is no manager named Kelly. The lady at the front desk is the manager and she is not management material at all. She will give you the run around with asking you to email your complaints to Kelly ( who doesn't exist). Please find ANOTHER hotel. This hotel needs to be shut down. Read the contract attached....they do shady business here. I don't even trust them having my bank card number. less

i had reserved a room and the air conditioner was broken and never fixed it and the maid service never cleaned the room or picked up the garbage the worst experience ever it had a funky smell and the lights were very dim. less

I know I can save ya a ton of money by my travels. Staff is rude and very nasty. Beds are VERY Uncomfortable and they have roaches.. Washer broke on us while using it they didn’t even offer to help us dryer broke too .. I was looked at funny for hanging out my blankets but what was I to do? If looks could kill here.. God help me and my children., okay now to say something nice after the abuse we endured here.. Nicest thing about this place is housekeeping they are very nice everyone else is RUDE, sad to say but you can get a better bed at Econo or Quality Inn and hospitality. I will NEVER stay here again after my trip ends here.. less

We stayed at the Best Western over the weekend for a baseball tournament in Salisbury. The room smelled musty. It felt dark and outdated. The bathroom was very small and did not have fan/vent. The beds were not comfortable. If you need to stay locally in Salisbury, I highly recommend you stay elsewhere. Last comment, the room was over priced...$139 a night is not commensurate with the accommodations. less

I had a reservation. Upon checking in at the front desk I was told that I needed to access my room from the exterior of the building; through the parking lot. I was given a room in the very back of the second building near the dumpsters. It was dark,late and scary. Because I was concerned for my own personal safety, I went back in to the check in area and asked if they had a room that I could access through the interior of the hotel. I was told no. I was not comfortable staying in the exterior room I was given. The hotel, specifically the manager Kelly, is instructing Agoda, the booking agency, not to give me a refund. Very poor customer service, as I was there to check in and spend the night. Sadly the staff assigned to interact with the customers do not seem to be trained to be accommodating when it comes to valid reasons for canceling a reservation...concerns for safety and security being one of them. I, for one, would have thought in a time of a global crisis, companies would try even harder to accommodate clients...I remain shocked and frustrated. I will not ever stay at a Best Western again after contacting the corporate office and being told they would not intervene on my behalf...my conversation with them was useless! As a franchisor, I would not allow a franchisee to soil my organization's reputation without trying to help resolve the dispute. less