Best Western Salisbury Plaza

I was the ONLY customer that was checking in late at night by the manager herself yet I still wasn’t told the “proper rules” of the smoke room that I bought or told any rules at all after confirming with her “I did purchase a smoke room right” she said yes and to sign my initials in 5 different spaces and my signature at the bottom of 1 piece of paper which NEVER said anything about being fined for smoking marijuana because the whole situation could’ve been avoided had it been told to me the same way every guest should be warned and told about the rules. Now a $94 ONE night stay turned into a $444 stay because they charged my card for something I legally have the right to smoke. Maryland is a state that marijuana is legal to smoke in and obtain. I stay at the Best Western in Maryland and other states ALL the time never has this ever happened to me at any location. Furthermore I’m disappointed and upset that I was mislead and not told so this could be avoided. less

The room was dark, dirty, mattress was old stained, smelled of musty mold. Staff highly unprofessional here. There is no manager named Kelly. The lady at the front desk is the manager and she is not management material at all. She will give you the run around with asking you to email your complaints to Kelly ( who doesn't exist). Please find ANOTHER hotel. This hotel needs to be shut down. Read the contract attached....they do shady business here. I don't even trust them having my bank card number. less

i had reserved a room and the air conditioner was broken and never fixed it and the maid service never cleaned the room or picked up the garbage the worst experience ever it had a funky smell and the lights were very dim. less

I know I can save ya a ton of money by my travels. Staff is rude and very nasty. Beds are VERY Uncomfortable and they have roaches.. Washer broke on us while using it they didn’t even offer to help us dryer broke too .. I was looked at funny for hanging out my blankets but what was I to do? If looks could kill here.. God help me and my children., okay now to say something nice after the abuse we endured here.. Nicest thing about this place is housekeeping they are very nice everyone else is RUDE, sad to say but you can get a better bed at Econo or Quality Inn and hospitality. I will NEVER stay here again after my trip ends here.. less

We stayed at the Best Western over the weekend for a baseball tournament in Salisbury. The room smelled musty. It felt dark and outdated. The bathroom was very small and did not have fan/vent. The beds were not comfortable. If you need to stay locally in Salisbury, I highly recommend you stay elsewhere. Last comment, the room was over priced...$139 a night is not commensurate with the accommodations. less