Breakfast was virtually none existant
19/09/2018 Shastafazzool, Napa, California
Expected a decent breakfast. Chose this hotel because it included breakfast for convenience. All they had out was cereal. So instead of being convenient I had to leave hotel to find breakfast. S... more
Expected a decent breakfast. Chose this hotel because it included breakfast for convenience. All they had out was cereal. So instead of being convenient I had to leave hotel to find breakfast. Skip this place and stay at either the Best Western Plus or the Holiday Inn. I have stayed at both, probably Holiday is the better bet. Nicer rooms, facilities and lots of selection for breakfast. less
BW-SALINAS M, Guest Relations Manager at Best Western Salinas Monterey Hotel, responded to this review
we extremely apologize for not meeting your expectation , as a frequent traveler you sure have stayed across variety of properties. particularly branded hotels, each brand has set a level of breakfast standards for their various brands.
we as a best western property are required to have CONTINENTAL breakfast , best western plus and best western premier properties needs to have HOT BREAKFAST.
it is difficult for us to understand your allegations of having only cereals and nothing else. this reminds me of 80's and early 90's when properties were only giving out muffins and coffee. there could be a possibility that your visit could be outside breakfast hours.
although renovation is underway for expanding the breakfast area,we have maintained the required brand standards for breakfast and never intended to cut corners.
would appreciate if you could provide some kind of verification towards your claim.
Peter P ( manager)