Upon arrival at Salinas, California, coming from Palm Desert, I looked up Best Western, and GPS directed us to this one. Walked in main lobby, and noticed to the right side a small eating area, with a... more
Upon arrival at Salinas, California, coming from Palm Desert, I looked up Best Western, and GPS directed us to this one. Walked in main lobby, and noticed to the right side a small eating area, with a lot of tables an chairs. Greeted at front desk by a lady, that explained everything involved in our stay. Went to our room, very clean etc. We decided to get some dinner, and l the front desk lady, gave us a few options. Not familiar with the area, especially in the dark, we ended up at the slum area, with all these tent people...Very scared, we finally got out of area, found our way back to the BW, and went across the parking lot to MacDonalds. Next morning, the eating area, plus tables and chairs in lobby area, with people checking out, very busy, and uncomfortable.. less
Peter P, Public Relations Manager at BEST WESTERN Salinas Monterey Hotel, responded to this review
First I want to thank you for your stay with us. It was a pleasure to have you here. Next, I apologize for the confusion on the directions. I was the clerk who gave you suggestions. I remember giving you a map. I always tell my guest to make a right turn out our drive way and go thru the stop light and make a right on Alisal street. I think you made the right turn at the stop light and found yourself in that area you described. I never recommend going that way and I am sorry that there was confusion. Please know that we value your business and you are important to us. I hope that you would give us another opportunity to provide you with excellent customer service if you are ever in the area again. I thank you and wish you happy holidays.