My 2-night 2nd floor Tudor Court stay had some real inconveniences. The second floor room had a third floor bathroom. Not good for middle of night bathroom needs. There is no ice machine and no in-room refrigerator, despite the hotel's prices and billing as an elite hotel. Requests for ice and glass glasses (absent from the room) incurred room service charges of 2.5 pounds each time. There was no top sheet on the bed. The decorative bed pillows were quite torn up. No Kleenex in the room.
The receptionist had only been there six mos. She was very sweet. Said she had never seen any of the rooms. The young man who portered my bags was lovely. When I remarked on the inconvenience of not having a small refrigerator, he assured me leftover restaurant meals could be put in their refrigerator. This proved to be not possible due to health codes.
When I mentioned the need for a refrigerator to the older woman manager, she poo-pooed the idea, saying that's not why their guests come there, it was not a need, it was not done in england, and this wasn't America, after all. She was unresponsive and downright insulting. My English friends say that hotels at this price and brand level routinely come with refrigerators.
While my bedroom was spacious and the bed linen clean, with additional pillows provided, a phone, a functional TV, clearly there is no in-room supervision of the housekeeping staff, one of whom I met. She did not speak English, but did install a top sheet on the bed. As it was 80 degrees that night in the un-airconditioned room, having a top sheet rather than having to use the heavy duvet for a blanket was a godsend. It was an easy 85 in the 3rd floor bathroom. That was a trial. The bathroom had been completely redone, and was both spacious and lovely.
This place is not worth the money, sorry to say. And that female manager with shoulder length hair needs some customer service training. less