When I was waiting in reception to check in at least 4 people were behind the counter. Only one was serving customers, the other three were apparently busy doing other things. After 10 minutes waiting I got my key, to find out (top Floor, no elevator) it did not work. Waiting again, and not even an apology for the inconvenience.
Desk woman was kind and attentive, all other staff I met were uninterested in the comfort of their guests.
Oh and the shower took more than 5 minutes to produce lukewarm water. less