Overnight groupon stay
31/01/2016 Elaine W, Stockport, United Kingdom
We were in a small four poster room in the courtyard opposite the main hotel. The room was nice but tired. The plumbing was abit strange too, at one point we couldn't get any cold water and the show... more
We were in a small four poster room in the courtyard opposite the main hotel. The room was nice but tired. The plumbing was abit strange too, at one point we couldn't get any cold water and the shower was scalding hot and we struggled to change the temperature. We had a groupon voucher which included afternoon tea which was spot on. We ate at the restaurant and the food and service was superb. Breakfast however was the complete opposite. We didn't even get greeted with a good morning, just sit anywhere. Then we had to ask for coffee. This arrived but no milk jug and we also had to ask for our breakfasts and for forks! The breakfast when it eventually came was average and 1 bacon rasher, 1 sausage etc was abit stingy. less
SalfordHall, Front Office Manager at BEST WESTERN Salford Hall Hotel, responded to this review
Thank you for commenting on your recent stay at the hotel but I would like to apologize on behalf of all the staff that your visit did not live up to your expectations. For being such an old, listed building, there are always issues that arise (some quite strange, such as the plumbing) but hopefully these are dealt with as quickly as possible, even if it does involve moving to another room.
However, customer service and attention to detail are qualities that should be present at all times. I am sorry to hear that it was not up to scratch and I will most certainly pass on your comments to our General Manager. I hope these issues can be resolved immediately and that we are able to welcome you back to the hotel in the near future.