05/02/2018 Tyler D, Roseburg
My wife and i rented the spa room. The spa was broken it was to late to switch rooms,. There was a oder in the room witch smelled bad. And the shower water was dirt brown. And no internet. It was b... more
My wife and i rented the spa room. The spa was broken it was to late to switch rooms,. There was a oder in the room witch smelled bad. And the shower water was dirt brown. And no internet. It was broken less
Best Western R, Front Desk at Best Western Salbasgeon Inn & Suites of Reedsport, responded to this review
Dear Mr. Tyler D
Thank you for your comments concerning your stay at Best Western Salbasgeon Inn and Suits of Reedsport. We appreciate your taking the time to write and hope you'll accept our apologies for any inconvenience you experienced.
I'm disappointed we failed to give you the fine attention and consideration we strive for with all of our guest - the type of service we pride ourselves in. I've investigated your comments and will take steps to ensure that the problems you experienced do not happen again. my staff will also be made aware of your comments and we will take immediate corrective action.
We appreciate your patronage and hope you will stay with us at Best Western Salbasgeon Inn and Suites the next time you're in Reedsport I can assure you we will do everything to make your stay a comfortable and happy one as we illustrate that what happened to you is an unfortunate exception to our normally high quality of service