What a hotel!
16/12/2018 elaineh00per, Tucson, Arizona
I went to this hotel using my free night points. The clerk argued with me and tried to charge me until I found my receipt. She put me in a stairs only upstairs room even though hardly anybody was stay... more
I went to this hotel using my free night points. The clerk argued with me and tried to charge me until I found my receipt. She put me in a stairs only upstairs room even though hardly anybody was staying at the hotel. I lugged my suitcase upstairs to a cold dingy room. When I turned on the heat I smelled smoke from the vents, which caused an allergic cough. In the morning I made coffee. The coffee pot was placed with no nearby electric outlet so I had to brew it in the bathroom. Later I discovered tiny ants coming out of the sink. I can’t wait to get out of this place. less
Best Western R, Guest Relations Manager at Best Western Salbasgeon Inn & Suites of Reedsport, responded to this review
Thank you for your comments concerning your stay at Best Western Salbasgeon Inn and Suits of Reedsport. We appreciate your taking the time to write and hope you'll accept our apologies for any inconvenience you experienced.
I'm disappointed we failed to give you the fine attention and consideration we strive for with all of our guest - the type of service we pride ourselves in. I've investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will take immediate corrective action.
We appreciate your patronage and hope you will stay with us at Best Western Salbasgeon Inn and Suites the next time you're in Reedsport I can assure you we will do everything to make your stay a comfortable and happy one as we illustrate that what happened to you is an unfortunate exception to our normally high quality of service
Front Desk Representative