Sam should not be meeting the public at the front desk - Absolutely appalling hotel clerk.
My wife and I traveled through Europe this past July 2017. We stayed at the Best Western Saint Martin Bastille from July 8-July 12. There were several small issues with the hotel, but I will only speak about the one that matters most. When we arrived, the host at the front desk was kind and explained everything to us (I don't recall his name). After we finished checking in, he reminded us to visit the lower floor for breakfast in the morning. So we did. I had a piece of toast, some egg, and a coffee. My wife didn't have much more than that as well. The following day, we had the same. On the third day, I was speaking with "Sam" at the front desk and somehow, I don't exactly recall how, the matter of breakfast came up. I do remember that I had mentioned that the breakfast room on the lower floor was very nice. During this conversation, I learned that breakfast was not included with our room. No sooner than the moment that I began to say that I thought that there must have been some misunderstanding, Sam literally began a verbal assault on me about how it is in the contract and that the contract is binding. He said this over and over again. Frankly, I had no idea what he was talking about. I simply wanted to try to understand why the breakfast was not included. Sam was very agitated, loud, and continued on his tirade about how the contract was binding. All the while, not giving me a chance to speak. I was appalled. I was so appalled at his behaviour that I had to walk away and went up to our room and explained what had just transpired to my wife. We decided that if breakfast wasn't included, then we would simply pay for it being that there must have been a misunderstanding. End of story. When we came back down later that day, there was another gentlemen sitting at the front desk with Sam. I approached this gentleman and began to ask him about restaurants in the area. At this same moment, Sam began to talk over the gentleman and brought up the contract issue again. I couldn't believe it. As a result, I looked at Sam and asked him not to speak to me. I finished my conversation with the other gentleman and began to leave the hotel when Sam blurted out loud, "Have a bad day!" Let me just say this...my wife and I are frequent travellers. Never, in all our travels, has anyone in the hospitality industry purposefully and intentionally done such a thing. Sam does not belong in the hospitality industry. And that a hotel that would employ such a person is not worthy of anyone's patronage. As far as I am concerned, Best Western should give us our money back for the breakfast and provide us with an apology. less