Best Western Saint Louis

Disappointing start to our stay due to 4 out of 7 rooms not being cleaned or ready for check in at 2pm. We were repeatedly told the rooms would be ready soon, and they handed over the rooms as they were ready - 4 rooms still not ready at 15:20 and after waiting 2 hours we gave in and went out for the evening with 1 room still to check in. After complaining we were given a complementary breakfast, which for me did not make up for wasting 2 hours of our New Year's Eve weekend away. I was told to email the manager after the trip to complain which I did and he wrote back to say he felt the breakfast was sufficient compensation, we will have to agree to dissagree on this point. The hotel is clean and is close to a metro / RER, one small point to bare in mind is that the hotel is outside of central travel zones and so the books of travel tickets (Metro; tram and RER) do not cover travel to the nearest stations. Breakfast was fine with good coffee and a reasonable choice for a smaller hotel. There is no bar so if you do have to wait for 2 hours for your room to be ready to check in you will be sitting in the lobby area. And there is no baggage storage area and so they will be stacked up next to reception. I would not stay in this hotel again due to the chaotic check in approach and the lack of a manger to discus the issue. Due to the poor response from the manager I will not be using the Best Western chain again. less

Nice little hotel near the metro station. Staff friendly and breakfast fine. Very reasonably priced. The decor can be a bit odd but I had a big room at the front. Some of the rooms are small and one leads off the reception. less

I would have like to give this hotel a better rating but there were too many things that I found disappointing for a 4* hotel: 1. there was a persistent bad smell in the bathroom (like sewer or something). It got a bit better after a day but never disappeared 2. at times, the water pressure dropped to zero when I was showering. I don't know why, maybe it happens when too many people draw water at the same time. It's unpleasant when you are all soaped up. Luckily it did not last too long. 3. the breakfast was really underwhelming. It's in a dark room in the basement and the choice is very limited. There is very little service too, which is not what one expects in a 4* hotel. The hotel is small and I understand that they can't offer a large buffet but at least please try to make it up with a great service. The one staff who's there literally stands still 95% of the time. She'll ask for your room number and, I guess, will clear the table. What about serving drinks and preparing made-to-order eggs for example? Now I have to admit the breakfast is not "expensive" at 13€. That said, the hotel has a very good location and is generally speaking very clean. The room was big enough and the bed comfortable. The decor was a tiny bit pompous but why not, in Vincennes. The one odd thing I did not quite understand was the Lord of the Ring memorabilia in the room. It felt a bit out-of-place. The other thing I liked was the very quick check-in. No annoying form to fill out, no credit card, just a name and a key in return. That was really appreciated. less

Charming, quaint, clean and comfortable. The location is very convenient. There are lots of shops and restaurants around. Walking distance to Metro station. The staff were super friendly and helpful. Will come back! less

I've stayed here several times now and it's never let me down. Rooms are small and the decor a matter of taste - mock-baronial style in homage to the Chateau de Vincennes opposite - but everything works. Breakfast is OK too - mainly continental but with scrambled egg and bacon for the international visitor. less