Best Western Saint Louis

I love this wonderful hotel, it is steps away from the subway and has everything you will ever need. I have been in Europe for a month now and this hotel is the forth I have stayed in. It is by far the very best. From the incredibly friendly staff at the desk, the very sweet cleaning staff who is on top of everything. They have WiFi, air conditioned rooms...and buy the way...the rooms are just adorable. When I walked it it was like staying in a posh apartment in France. But I have to say that the delicious morning breakfast was a big perk...But the true heart of this hotel lies with a truly wonderful and beautiful woman named TRerese. She runs the kitchen and really makes it feel like home. Thank you TRerese for making the morning start off right every day. TRerese always has a smile on her face and in her heart. She took the extra time to talk to me and my friend every morning and made us so feel welcome. I have an “ice” Addiction and she made sure every morning I had ice for my drink. Thank you everyone for showing me and my friend such kindness. I will definitely be coming back to this incredible hotel again. less

The hotel is located right in the heart of Vincennes opposite Chateau de Vincennes, with metro nearby and an accessible taxi ride to Charles de Gaulle. Aside from the location, the rooms are very comfortable and small but not unusual for a Parisian hotel. It is decorated in a (I suppose) Renaissance style, with an armoire, standalone desk and night tables, plus crimson red wallpaper or paint, but again not unusual for France and Europe and it added a nice touch to the room. The bathrooms however were excellent by comparison to any European hotel. I was given a room in the courtyard and the bathrooms were a narrow spiral staircase down, but it meant the hotel was able to fit in a large bathroom (even by US standards) with large showers plus a towel heater. The courtyard location of my room helped insulate against any street noise and I found the room very quiet despite being next to a main thoroughfare. The staff was very friendly and helpful on checkin, although the night person was rather unhelpful when I got a little lost in the lobby trying to find the correct door into the courtyard. All in all I highly recommend the hotel for its convenience, character, and price. less

Disappointing start to our stay due to 4 out of 7 rooms not being cleaned or ready for check in at 2pm. We were repeatedly told the rooms would be ready soon, and they handed over the rooms as they were ready - 4 rooms still not ready at 15:20 and after waiting 2 hours we gave in and went out for the evening with 1 room still to check in. After complaining we were given a complementary breakfast, which for me did not make up for wasting 2 hours of our New Year's Eve weekend away. I was told to email the manager after the trip to complain which I did and he wrote back to say he felt the breakfast was sufficient compensation, we will have to agree to dissagree on this point. The hotel is clean and is close to a metro / RER, one small point to bare in mind is that the hotel is outside of central travel zones and so the books of travel tickets (Metro; tram and RER) do not cover travel to the nearest stations. Breakfast was fine with good coffee and a reasonable choice for a smaller hotel. There is no bar so if you do have to wait for 2 hours for your room to be ready to check in you will be sitting in the lobby area. And there is no baggage storage area and so they will be stacked up next to reception. I would not stay in this hotel again due to the chaotic check in approach and the lack of a manger to discus the issue. Due to the poor response from the manager I will not be using the Best Western chain again. less

Nice little hotel near the metro station. Staff friendly and breakfast fine. Very reasonably priced. The decor can be a bit odd but I had a big room at the front. Some of the rooms are small and one leads off the reception. less

I would have like to give this hotel a better rating but there were too many things that I found disappointing for a 4* hotel: 1. there was a persistent bad smell in the bathroom (like sewer or something). It got a bit better after a day but never disappeared 2. at times, the water pressure dropped to zero when I was showering. I don't know why, maybe it happens when too many people draw water at the same time. It's unpleasant when you are all soaped up. Luckily it did not last too long. 3. the breakfast was really underwhelming. It's in a dark room in the basement and the choice is very limited. There is very little service too, which is not what one expects in a 4* hotel. The hotel is small and I understand that they can't offer a large buffet but at least please try to make it up with a great service. The one staff who's there literally stands still 95% of the time. She'll ask for your room number and, I guess, will clear the table. What about serving drinks and preparing made-to-order eggs for example? Now I have to admit the breakfast is not "expensive" at 13€. That said, the hotel has a very good location and is generally speaking very clean. The room was big enough and the bed comfortable. The decor was a tiny bit pompous but why not, in Vincennes. The one odd thing I did not quite understand was the Lord of the Ring memorabilia in the room. It felt a bit out-of-place. The other thing I liked was the very quick check-in. No annoying form to fill out, no credit card, just a name and a key in return. That was really appreciated. less