Good hotel with disappointing staff approach
The room and the breakfast were very good. However, the whole experience was ruined by the staff approach to us. Firstly, I had to remind them at least three times that I want them to speak English to... more
The room and the breakfast were very good. However, the whole experience was ruined by the staff approach to us. Firstly, I had to remind them at least three times that I want them to speak English to me because they insisted on Russian. Secondly, what was completely unacceptable, when we checked out, they asked us to wait until they check "if we took all our things from the room". We felt treated like thieves. I am sure they wanted to see if we didn't steal anything from the room because they looked at us very suspiciously. That is something I have never experienced in any other hotel - every time I have just returned the key, stated whether I have used the mini bar and that's all. But not here. Here they don't trust you, they have to check everything. That's really embarrassing to sit and wait for the check, you feel like you have done something wrong. I am sure I would never return to this hotel after the experience. A four star hotel should show hospitality to their guests, not suspicions. I guess it was our sports outfit not matching their typical guest image what caused the suspicious behaviour but that does not justify any of this. Maybe in Ivanovo a $70 hotel is treated as a luxurious place which only rich businessmen can afford but when coming from abroad that is not a very expensive place at all and you should not be surprised if a casual traveler sleeps there. less
hotelmanchester, Директор по продажам at Best Western Russian Manchester Hotel, responded to this review
Dear Mikolaj, thank you very much for your review and comments about Best Western Russian Manchester hotel! We were disappointed to learn, that your visit to our hotel didn't meet your expectations and you felt uncomfortable. We care a lot about each guest and always do our best to make every guest feel valued and at home. Once again we will hold a training and revise our high standards to all staff members.
We hope that still next time your will return to Best Western Russian Manchester and give us a chance to restore your confidence.
+7 (4932) 93-19-74