A reviewer describes the experience of the hotel as ‘like going back in time almost’. I can assure the reviewer that the hotel has changed little from when my family used to stay there for Christmas over forty years ago. For one thing, the lift is still as slow and creaky as it was then!
However, this time my visit to the hotel with my partner was more like entering an episode of Fawlty Towers. We wanted Room Service our first evening and I rang with our order. The phone was picked up by a woman with a very strong accent who demanded to know why I thought we could get Room Service. When I explained I had the Room Service meal menu in front of me I was told in an increasingly heightened tone that there was no Room Service. Luckily, the moment was saved by another, much more obliging woman taking the phone and taking our order. However, breakfast was little better. My partner wanted Rice Crispies. We were told that an unexpected coach party had arrived the previous day and devoured them all. Fair enough, but when my partner asked for Rice Crispies again the following morning (I do not take responsibility for my partner’s taste in breakfast cereals) we were told that the previous night the hotel had expected 40 guests and got 70. Perhaps the coach party liked their Rice Crispies so much they stayed an extra night? Seriously, surely someone could have gone out during the previous day and purchased a couple of packets of Rice Crispies? I had a similar problem. I asked for grapefruit juice. The grapefruit juice was finished so I was given orange juice and a bowl of tinned grapefruit wedges. Again, this happened two mornings running. We have other Fawlty Towers-like stories but these will suffice.
It was also the case that the beds had seen much better days. Indeed, their heyday might even have been when my family used to visit! The mattresses were lumpy and my partner complained of being able to feel the springs.
We had a room overlooking the Channel and it was large and spacious. However, as someone else has remarked, cleaning the windows would have enhanced the view. The en suite was fine.
Generally speaking the staff we encountered were friendly and helpful, and obviously trying their best in difficult circumstances. Though—back to Fawlty Towers—two of them having a lengthy, detailed and loud conversation about one of their personal health problems and the opinion of their doctor did not enhance our appetite.
I realise that this is a dissenting view. Either other people are more tolerant—surprising at the cost of the hotel—or maybe we were unlucky. less