To be fair this hotel does not boast fantastic disabled facilities. However, it does say all rooms are wheelchair accessible which leads you to believe there is a commitment! Beware wheelchair users as the front revolving door can only accommodate the smallest of wheelchairs, although the staff are more than willing to assist with the door. The disabled WC at ground floor level is along a dark corridor turning into an even darker corridor, which when you get in is totally blacked out, you need light from your mobile to find the pull cord. Once that's over it has all you would expect. That said, severely physically challenged guest will struggle in the en-suite bedrooms with no rails or bars & the manual bath/shower mixers & telephone hand spray. The bath's are enamelled pressed steel extremely easy to slip in.
The beds are getting to replacement stage, we could feel the springs coming through & the wire along the edge. Pillows were flat. We could not use elephants feet to raise the bed as it was in two parts & no casters, which resulted in a lot of hard work in & out of the bed. The arm chair had really shiny armrests & not comfortable to sit in, which really need replacement. The front view of the sea was the rooms best feature. The sloping floor helped with the impression you were on board an old ship.
The parking space saved for us on arrival was a Godsend, but the next day turned into a nightmare with little or no interest from staff members to resolve my predicament of trying to get my wife in the wheelchair sorted, plus no parking. A member of the public collecting his wife from work there helped me out.
Staff helpfulness were at the two extreme's, from arrival there were staff at reception were extremely helpful, to the following evening bordering on belligerence.
The hotel would benefit from a good Disability Access Audit & training for staff in Disability Awareness. We did not expect all to be perfect here, but we did expect a little more human kindness & respect. less