Oh I do like to be beside the seaside....
13/02/2017 happy2shop, southampton
We went as a couple to stay over the Valentine weekend. Booking in went fine and we retired to our room on the 4th floor. It was a huge room with 2 seat settee, dressing table area, large TV and a goo... more
We went as a couple to stay over the Valentine weekend. Booking in went fine and we retired to our room on the 4th floor. It was a huge room with 2 seat settee, dressing table area, large TV and a good supply of tea & coffee. The bed was very comfy and the decor acceptable, considering this is a very old building. The view of the sea was of course wonderful. On the downside the bathroom decor was a little ragged in places and the shower was pretty hopeless, being just a mixer from the bath taps.
Our first nights sleep was pretty non existent, as firstly the windows are single glazed and the traffic was constant through the night. Add to this the people next door decided to switch on some loud dance music at 1.40am and had a dog that kept barking. To give the night porter his due he immediately did his best to sort it out with the person concerned. Some ear plugs sorted out the traffic problem for the following night, and thankfully the guest and his dog had departed.
The breakfast is a large help yourself buffet, which was fine, and the atmosphere was very relaxed.
On the final night we had the special evening meal for Valentines Night. This was where the hotel really scored. The five course meal was one of the finest we had tasted in a long time in a hotel. Both the fish and steak main course options were very well presented and cooked to perfection. It was clear that a lot of thought had gone into putting the five courses together to complement each other.
The manager, head waiter and the other staff gave us their constant attention and were very friendly, giving what is a large hotel a very personal feel. It felt as if we really mattered. A free glass of champagne and a box of surprise luxury chocolates for the ladies was a nice touch which rounded of a very enjoyable evening.
So, to summarise this lovely characterful place requires a little redecoration in a few places, but the staff are what really makes this hotel such an enjoyable experience. It is clear that the recently appointed (so we heard!) manager is putting his heart and soul into ensuring that the food is superb, and the customers needs are catered for. By the end of our stay it almost felt like we were part of a big family at the hotel. less
royalvichotel, Front Office Manager at BEST WESTERN Royal Victoria Hotel, responded to this review
Thank you for your lovely review.
We pride ourselves on our staff's friendliness and professionalism and we're glad you felt at home.
We're sorry to hear that your first night's sleep was somewhat patchy. Unfortunately as a listed building we are somewhat restricted as to work we can carry out on the windows, but please rest assured that all feedback is taken into consideration, nonetheless.
On behalf of all the hotel staff and management, we would like to thank you again for your positive comments.