Great location, dog friendly but not so friendly front of house lady in piano bar!
16/02/2017 Gaia E,
Stayed here on a cold weekend in February. Stayed in room 502 which was great with twin beds for my mum and me and off to one side a smaller room which was perfect for my teenage son. Sea views, a bat... more
Stayed here on a cold weekend in February. Stayed in room 502 which was great with twin beds for my mum and me and off to one side a smaller room which was perfect for my teenage son. Sea views, a bath with plenty of hot water, efficient electric heaters, brilliant wifi in the room, even the dog felt at home. 20 minute walk into Hastings old town. Only bad experience was eating in the piano bar on the first night, I found a very long hair in my salad. These things do happen but unfortunately I felt it wasn't handled very well by the waitress in the piano bar. An apology and a replacement meal was all I was looking for but instead she insisted it couldn't have come from the chef as all kitchen staff had short hair implying it was mine. Unfortunately no apology until prompted and confrontation from the waitress left a nasty taste in my mouth and put me off my replacement salad. However, the dog did enjoy the goats cheese off the top! On the second night we found a tasty Chinese takeaway in St. Leonard's high street that delivered to the hotel. Great hotel and breakfast was ok but maybe eat else where in the evenings. less
royalvichotel, Front Office Manager at BEST WESTERN Royal Victoria Hotel, responded to this review
Thank you, Gaia, for a very balanced review.
We're really happy that you loved your room and that you (and the dog!) felt at home.
As you will see from our other reviews, our staff are generally the top rated aspect of the hotel, which we're really proud of, so we would like you to know that we take your feedback very seriously and we will address the issue you had in our bar as a matter of urgency.
We very much hope to see you again and thank you again for your time in reviewing the hotel.