Our anniversary dinner date here.
Ten years ago we were married and stayed in the honeymoon suite in this hotel, and on that occasion it was super and I commented then how good it was, every detail was listed and well worth the expense.
I thought today it was time we revisted the hotel as we were in the area.
I made a reservation for dinner and was promised a window table which we got.
There was one menu for dinner, a three course meal for £21.50 or two courses for £17.50 with an extensive pricy wine list.
No other menus were avaiable.
There were four choices for starters, five for mains and four again for desserts, the rack of lamb and steak had a £3.00 supplement charge if you wanted a sauce on the meat.
We chose Thai prawns and soup, two duck breasts and fresh fruit salad, one glass of wine and coffee.
The meal for around fifty quid as a one off situation was good, the service was good, the food was hot, very tasty and was well presented by the chef, full marks to him, albeit, the portions for a hungry man were a bit on the smallish side, whereas my wifes portion was ample.
However, and it didn't detract from the meal in any way, we had to point out to the duty manager Garry, (who took on board our observations whilst we eating our meals, and he himself apologised for the situation as it wasn't his fault), but the same owner Dr. Shin who has been there years and years must wake up to the fact that his dinning area was far from clean and as he entered the area himself, he must walk around with his eyes closed.
The window sills all along the terrace area were dirty and had dead flies just lying there, couldn't some one just get a duster and ensure cleanliness.
All the terrace windows in the dinning area were dirty, marks had been on them days, again why weren't they clean?
The radiator under our table had a spillage on it which had to have been there ages and yet it wasn't clean.
There were double doors on the left hand side of the diining room,all the window areas were filthy as nobody uses the door knob itself to open them, and so on.
We asked why the waitress didn't even have a small pinafore on around her waist, so as preventing spillages from water/wine etc, going on her own clothes.
The probable answers to our observations on cleanliness, is who is going to do the extra work with buckets of soap, dusters etc as Dr. Shin obviously doesn't pay enough detail to staffing levels because if he did, then these poor housekeeping areas would not be there.
It sounds as if I am attacking Dr. Shin, no just pointing out areas of concern to me as previously before I was married, I used to stay in the hotel alot and really nothing much has changed during the time Dr. Shin has been there, sorry I forgot, the outside of the hotel has also had a new paint job done on it.
Overall, as previously stated, we enjoyed the meal, felt sorry for the duty manager, and hope in the future if ever we revisit, we find the hotel in a much better shape than it was tonight. less