Staying at this hotel for business with company colleagues I was treated very bad when ordering food my room. The waitress said it would take 15 - 20 minutes for the food to get to the room. After 40 minutes I called the reception asking what happened, the man working there, answered `How should I know, I work at the reception`. (There is no number directly to the restaurant, you can only call the reception from the room).
I went down to the restaurant asking the waitress where our food is. She pointed at the desk, saying `There`. When asking why she did not come my room with it, she said, `I thought you wanted to come and pick it up yourself`. When I said that I had specifically asked for the food to be brought to the room, she became very aggressive, said this is the way it is, screamed at me and walked away - still not planning to bring the food to my room. Not `I`m sorry`, I`ll bring it up now, no apologizing. I was shocked.
The attitude seems typical for this hotel. Will never stay here again. less