Best Western Royal Star

The hotel is only ten minutes by train from Stockholm City central station. The stuff is great, they are very polite and friendly. The breakfast is perfect even with special Swedish fish food. The gym is OK, unfortunately the sauna did not work, but they tried to do their best. The late check-in is very good, and the gym can be used even after it. I recommend it. less

The rooms are not fancy - but the important things have been taken care of: comfortable bed, clean, everything well maintained and a kettle!! (I'm a "make a hot drink in my room" kind of traveller). Good TV, good temperature control, and - again - everything well maintained. I really appreciate this level of attention to detail. The welcome upon arrival was excellent, the convenience to Arlanda Airport is fantastic (Line 40 and a 3 minute walk from the station, saving a 950 SEK taxi fare!!). There is a huge supermarket across the street called Willy's, so you can keep costs down if necessary. Every member of staff has been lovely, and so helpful. The gym is really surprising as well - they have really invested in it, although perhaps just having one treadmill could cost them 0.1 stars...? ;-) Then there's the food. Wow. Dinner was exceptional, and then breakfast was even better. And when I checked if my booking included breakfast, the nice man on reception said "everyone is welcome to breakfast". I am honestly very impressed by this hotel. And it is less than 20 minutes - from door to door - from Stockholm City Station. Brilliant, and thank you to the team who made me feel so welcome. less

I recommended this hotel because of atmosphere, very helpfull staff. Maybe it is not modern design ;) hotel but really nice with very comfortable beds and good breakfasts. Staff at the reception suggested prepering lunch boxes for us because of really early flight. It was first hotel where staff asked us about this first. Everywhere I had to asked first. Nice location also, very close to train. We had car from rental cars agency and it also was good. Free parking and good way to the centre of Stockholm. Thank you for everythinf from our family :) less

Walking distance to the exhibition which is an advantage. The staff are very helpful. But not satisfied with the room as they gave us a family room which is unappropriate for 2 persons. Bathroom was uncomfortable and not convenient. less

Staying at this hotel for business with company colleagues I was treated very bad when ordering food my room. The waitress said it would take 15 - 20 minutes for the food to get to the room. After 40 minutes I called the reception asking what happened, the man working there, answered `How should I know, I work at the reception`. (There is no number directly to the restaurant, you can only call the reception from the room). I went down to the restaurant asking the waitress where our food is. She pointed at the desk, saying `There`. When asking why she did not come my room with it, she said, `I thought you wanted to come and pick it up yourself`. When I said that I had specifically asked for the food to be brought to the room, she became very aggressive, said this is the way it is, screamed at me and walked away - still not planning to bring the food to my room. Not `I`m sorry`, I`ll bring it up now, no apologizing. I was shocked. The attitude seems typical for this hotel. Will never stay here again. less