Best Western Royal Plaza Hotel & Trade Center

The Royal Plaza sure was a welcome oasis for a couple travellers heading North during the COVID 19 crisis. Entering the lobby area reassured us this establishment was taking the crisis seriously, and had taken measures to ensure the safety of both their guests and their staff. Little things like moving lobby furniture aside to allow for social distancing, a plexiglass protective shield at the check-in counter, hand sanitizers readily available, clerk wearing safety equipment, etc .eased some of our safety concerns. Our room was well-equipped, very clean, beds and pillows very comfortable. very quiet.. all provided for a restful night's sleep. In the morning, we went to the new makeshift breakfast area where we were warmly greeted by a charming and pleasant hostess. we were offered several options for our Grab 'n Go breakfast bag (because of the virus restrictions), and it was a nutritious breakfast - choice of juices, yogurt, fruit, nutrition bars, coffee, etc. - all presented from behind a table (social distancing!). We would definitely recommend this establishment as a comfortable, clean, friendly nice place to stay! less

The staff was excellent, the rooms were nice, Restaurant was very good. Bar service was very good. Everything was very clean. The breakfast buffet was excellent. When I needed more pillows they brought them right up to my room with no wait. less

This hotel is under construction, but that’s not the problem. They have a communication problem. First, the main entrance is closed, but there is no sign or indicator of which door we should use. We walked over to the left, wrong. Go to the right, and finally find a door. A smoky entrance actually. Then, I had asked ahead of time what the pool hours are because I knew we’d be getting there late. I was told the wrong hours. Kids were walking down in their bathing suits all excited and then they get disappointed. We get ready to go in the morning during the posted hours. Nope. Closed with no indication why or for how long. Front desk knew NOTHING. More disappointment. Then we go to breakfast. They way it is set up, we sit where we want and get our own food, but because someone is getting our drinks, we’re expected to tip. All the other Best Westerns are self-serve and probably one of the reasons we book them. Probably won’t be coming back to this one. less

The hotel was great, but the highlight was breakfast because Jeffrey was amazing. Not only was he a quick and efficient, but he was personable and made for a personalized experience. I cannot say enough how great he was!! less

The room is clean, quiet and the bed was comfortable. The hotel is outdated and some TLC, however, we did get a good nights sleep, and the breakfast was very good. The grounds had a lot to be desired, and the no smoking by the front door was not enforced, cigarette butts were strewn about everywhere. Overall the stay was fine. I believe that a little more care needs to be taken on the grounds. Some updating was going on in the front lobby, so that is a good start. The breakfast tasted very good, better than a lot of hotel breakfast. So that was a plus. It was a good quiet location too. The hotels just needs an overhaul. less