Best Western Route 66 Rail Haven

203 S Glenstone Avenue, Springfield, Missouri, 65802-3102, United States
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Best Western Route 66 Rail Haven

Experience an award-winning Springfield, MO hotel on Americas most legendary highway Route 66.

Best Western Route 66 Rail Haven features updated accommodations that honor the past while pampering travelers with modern amenities. Our pet-fri
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Route 66 Rail Haven

Traveller Overview:
4.5 Rating: 1505 reviews
Excellent 59%
Very Good 30%
Average 6%
Poor 2%
Terrible 0%
Rating

jmK3494YU, wrote review 10/01/2020

Awesomeness

This place is off the chart when it comes to customer service, very friendly and accommodating I have back issues I needed a recliner to sleep in and they made it happen not one problem. They gave us ... more

Rating

Q1188DOlarrys, wrote review 09/01/2020

Unusual room

I realize there are different values by different folks however this hotel was rated a 4.5 and at best from my experience is is a 2. It is VERY old, and nothing has been done to update, this is obviou... more

Owner Response
Lora_vankooten, Director of Sales at Best Western Route 66 Rail Haven, responded to this review
Thank you for your review. I am sorry you did not enjoy your experience. Our Hotel is definitely for folks looking for a clean, nostalgic experience and one who may love the history and ambiance of days gone by with modern amenities. We actually just went thru a renovation 2 years ago and are happy that most of our guests are delighted we have managed to keep the feeling alive and well. Please accept our sincere apologies for a unsatisfactory stay and we wish you better and brighter days ahead.
Rating

ke0lmy, wrote review 09/01/2020

The customer service is PHENOMENAL!

While the rooms are average at best, the thing that makes this the only place we stay while in Springfield, MO is the customer service. Brandy was absolutely amazing. She and her staff went above an... more

Owner Response
BkusterRH, General Manager at Best Western Route 66 Rail Haven, responded to this review
Thank you for such kind words. Our guests are so important to us. We feel you should have the most pleasant experience possible. On behalf of myself and my entire team, please know that our thoughts and prayers are with you both. We look forward to seeing you again in the near future.
Rating

twilliams05, wrote review 15/12/2019

Stayed the night before college graduation

Overall it was not bad. My kids loved the bunk beds in a seperate room. The bed were pretty comfy. My only complaint would he when we went to give our kids a shower and there was a dirty towel that fe... more

Owner Response
Lora_vankooten, Director of Sales at Best Western Route 66 Rail Haven, responded to this review
Thank you for your review. We are glad to hear that your kids loved our bunk room. It is very popular with families. I am so sorry about a towel being left behind. We can assure you that this is unacceptable and has been addressed with our housekeeping staff. We hope to see you again in the future.
Rating

westby54667, wrote review 02/12/2019

Annual family Thanksgiving

We have stayed here for quite a few years now and always have a great stay! The staff is always polite and helpful! The rooms are always clean, quiet and I like being able to park right in front of th... more

Owner Response
Lora_vankooten, Director of Sales at Best Western Route 66 Rail Haven, responded to this review
We are so glad to be your home away from home where you can enjoy your family! Thank you for your wonderful review. We look forward to your next visit.