Do Not Stay if You Want More Than a Clean Room!
When I inquired about the breakfast, it was the weekend I was staying there, the front desk said that there was not enough guest to have a hot breakfast, there will be instant oatmeal and pastries. On... more
When I inquired about the breakfast, it was the weekend I was staying there, the front desk said that there was not enough guest to have a hot breakfast, there will be instant oatmeal and pastries. On the website, it states differently. When I took a shower, the next morning the water was still in the tub. The TV was subpar, there was an inexpensive variety of channels, very sparse. There were two crickets in my room. I was left with one wash clothe and one hand towel in the room. The coffee selections in the room was just caffenine with two cups. The front desk did not explain where the ice machine was located. This hotel seems to be a hot spot for seasonal construction workers. I did not feel very safe traveling as a single female. Once I got to the room at night, I did not leave. Even though frontdesk stated that there was not to be the usual Best Western Breakfast in the mornings (weekend stay) that there was not enough people staying to host it, the parking lot was filled and my parking spot got taken because of all the clients at the hotel. I would have preferred for front desk to be honest and state that the owner of the hotel was to cheap to put on the breakfast. I paid $30 more a night for this place than I paid in Galveston Seawall on the beach, which is amazing. I felt such a let down when I came to this hotel. It does not even come close to the other Best Westerns I have stayed at. Even the tolietries were patched together, there were three different types of brands, soap, shampoo, and conditioner. Is there no pride? The only positive I have to say is that the room was clean. If you just need a clean room and nothing more, this will be your place to be. less
Guest Relations Manager, Other at Best Western Round Rock, responded to this review
Thank you for taking the time to share your review and experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. In an attempt to keep our guests and housekeeping staff as safe as possible, we are currently operating with reduced services and amenities. I am sorry this was not fully explained to you upon check-in. This is not the level of service that we are used to providing, and we understand these current policies can cause some frustration and inconvenience. Your voice is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future, as we try to navigate these uncertain times.
The breakfast service has been limited this time due to the pandemic. Our Hotel is working hard to follow the CDC
guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding.
We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.