If I could select a rating lower than the first bubble being a 1, I would've. First time in the room, which was Thursday, half of the front of bathroom door is broken where a mirror is attached. Maint... more
If I could select a rating lower than the first bubble being a 1, I would've. First time in the room, which was Thursday, half of the front of bathroom door is broken where a mirror is attached. Maint man comes and never comes back,only states that he knows and he will remind the desk. Take a shower and the base of shower creeks every step you take. Cleanliness of room is well below standard and that is not even having the highest standard out there might I add. There was barely any toilet paper on the roll, no spare rooms anywhere in the room. I had to have my son call down to the desk and ask for TP while I was in restroom. There was hair in the shower, on the shower mat, and some black substance on a so called "clean towel" that was laying over the dirty mat over the side of the tub. There is mold forming in the bathroom as well. Also, the grass little section by the pool has so much faces from animals that you could not walk normal and not step in something. Love that hotel is per friendly, even though we did not bring ours, but you must have some standards in regards to tour guests. And if your guests are not going to clean up after their own animals, that responsibility is now on the staff of this establishment. I can go on and on about the interior of the room and what not but I will end this by saying the front desk clerk Nicki (may be mispelled) is very rude and needs help with customer service. When someone is speaking to you and trying to explain something to you,it is disrespectful and also unprofessional to cut them off. Also, one should never assume a complaint has not been made by continually saying you've been at the desk all night and have received no calls from my room. Correct, because i complained the first night and nothing was done about it. Now I am bringing it back to your attention and you will not even let me finish a complete sentence/statement. That was the icing on the cake!! Worst establishment we have stayed at and we have stayed at several. Go somewhere guys. I do NOT suggest this BW in roseville on Harding Blvd. I took a video of my claims of the door and the hair and dirtiness but it will only show the picture. If manager or anyone is actually concerned, I can show video as proof to anyone. less
Michele B, General Manager at Best Western Roseville Inn, responded to this review
I appreciate your feedback and concerns. I'm extend the deepest apologies for your experience at our property. We always try to accommodate the guests as best as we can. I am concerned with your complaints and believe the experience that was provided to you was not in line with our values. We hope you will provide us with a second chance in the future.