We stayed in this hotel for a week during the pandemic and we have to say that, regarding the facilities, in general terms it is a good value hotel. Rooms are clean, quiet motel surroundings with a lot of restaurants to choose from, no noise inside the room from the close highway, AC blows cold, nice bed linen, comfy pillows(3 per bed), microwave and quite big fridge working well,...
However, more specifically and due to the specials circumstances because of the COVID disease, there are some aspects that made us lower down our rating from 4 to 3:
- Employees were sometimes not wearing face masks plus the order was not being enforced in regards to customers. Which is more important, we saw maids entering the rooms without face mask.
- Breakfast to go in bags were not as good as they should be, because although they were good at the beginning (milk, oatmeal, cereals, yoghurt, piece of fruit, little muffin, cereal bar) at the end of our week we were given less things, no cereal, no milk for instance, bottle of water instead. On top of that, they were closing at 9am straight. One day they refused to give me my breakfast because I asked for it at 5 minutes past 9.
- Finally, nobody told us that we should have asked for room service the day before to clean our room. So we waited in vain for someone to clean our room. Actually we had to take out the trash ourselves.
Summarizing, as I said in the subject, it is a good value hotel that it is just adapting to the new circumstances, I hope they do so rather sooner than later. less
Michele Barrett, General Manager at Best Western Roseville Inn, responded to this review
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