16/08/2017 brlady31, Fresno, California
We got this hotel for a soccer tournament,,,,we did not personally pick it, I believe the coach did but I can guarantee that we wont be staying there again. We had a non smoking room that smelled lik... more
We got this hotel for a soccer tournament,,,,we did not personally pick it, I believe the coach did but I can guarantee that we wont be staying there again. We had a non smoking room that smelled like weed the minute we walked in and the bathroom had a bad odor as well. I guess its not a non smoking hotel as people were smoking in the walkway in front of the rooms. The girls went to the front desk to ask for additional shampoo because I had two girls with long hair and the shampoo will barely wash one of theirs and the guy at the front desk said they didn't have any more,,,,really? He gave them bar soap to wash their hair...YUCK. The only thing that would bring us back would be the breakfast which was really nice! less
Michele B, General Manager at Best Western Roseville Inn, responded to this review
Thank you for choosing our hotel for your soccer tournament and needs, we are close to a variety of sporting complex. Please inform front desk of any issues at check in so we are able to accommodate your needs. We do provide shampoo and have extra at the front desk, we will inform the staff of all the storage places so all the items will be available at all times. We appreciate you acknowledging our wonderful breakfast, please come back so we can provide a great experience for you.