Covid protocols and not respected at all!Absolutely terrible place to stay. Best Western what happened to you?
Let's start with subpar locks in a shady area of the hotel. I was asked to step outside when I requested that guest put a mask on while getting breakfast. I asked why they don't follow the protocols f... more
Let's start with subpar locks in a shady area of the hotel. I was asked to step outside when I requested that guest put a mask on while getting breakfast. I asked why they don't follow the protocols for the county and the signs that they have up in their lobby. The answer was we don't like people yelling at us. I was told I can wait while she served the people in front of me. One guess was a damn near in tears and thought everybody was angry at him because of the poor attitude of the management. Rude eye rolling the full nine. I'm actually going to look at getting a refund at least partially through my insurance. For what they charge is sickening they're taking advantage of people. Best Western has an internal resolution policy and all I was offered was in an early checkout! Not even an apology. this place is asking for it I swear.Homeless people are everywhere. The rudest manager and a hotel clerk that actually threw sheets at a guest who was begging for his room to be clean. Best Western has an internal resolution policy which means the people who own the hotel would have to fix the problems they know they have which makes no sense. Pool was advertised as open but not available. Had to change rooms because of issues with first initial room and was offered zero compensation except being able to check out early on a business trip that was pre-planned. Guess that's their game. This is Roseville and not a prime location so why they think they can get away with this I don't understand. Place was broken down ice machine was dirty. less