Extremely dirty, smelly and sketchy. Not a safe place. Just don’t…. I tried to read other reviews end they seemed adequate enough for a one night stay while traveling. However, we ended up looking at ... more
Extremely dirty, smelly and sketchy. Not a safe place. Just don’t…. I tried to read other reviews end they seemed adequate enough for a one night stay while traveling. However, we ended up looking at the room and leaving to go stay somewhere else. The floors had not been cleaned at all. The bathroom had visible dirt in the shower, toilet and door. There was a blood stain on the carpet…. It smelled like a mix of smoke and some other horrendous smell. Oh and the beds at backwards sheets on and brown stains on the blankets… Our door to our room also didn’t shut all the way so we really had to slam it and then use the deadlock to make sure no one would come in. The security guard was also super sketch and looked into our car like 5 times. Looked like he was scouting out electronics. Oh and they will take everyone’s drivers licenses at the front office at check in which we have never done at any best western before. I travel all over CA and use Best Westerns but this one was extra sketchy from the get go. They will also make you wear mask regardless if you are vaccinated. I have a feeling they will be a pain with trying to get our money back after leaving despite how gross the room was. less
shaima salimi, General Manager at Best Western Roseville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.