Not the greatest
24/12/2016 KnowingHim310, Garden Grove, California
We've stayed at nicer Best Western motels before. On arrival the room I was given was under construction which the front desk didn't know, so they changed my room, which unfortunately was close to the... more
We've stayed at nicer Best Western motels before. On arrival the room I was given was under construction which the front desk didn't know, so they changed my room, which unfortunately was close to the freeway. When I entered the room the tv was on and there was no remote to turn it off. I left shortly afterwards and the staff said they would provide one. Later in the evening when I returned there was a new remote but now the cable didn't work at all. It was around 9pm so they couldn't really do much to fix that issue.
The bathroom seemed a little short on towels and an odor of pot seemed to come from it. The shower head had enough pressure and was adjustable but it also leaked from the connection and sprayed on the ceiling.
The room was poorly lit. There was one overhead light by the window but no lamp between the 2 queen beds so one part of the room was dark even with the bathroom light on.
The evening our cable didn't work, the internet also didn't work for about 20 minutes, but fortunately it started after a while.
I was compensated by only paying $50 for the room per night which was appreciated. less
Michele B, General Manager at BEST WESTERN Roseville Inn, responded to this review
Thank you for letting me know about your recent experience at our hotel. I do apologize for all the issues you encountered while staying with us. Our hotel is finishing up with our renovations in the beginning of the year. You can call me directly at 916-782-4434 if you kindly choose to give us another opportunity to satisfy you. I will personally make your reservations & also offer you a free room upgrade to our Jacuzzi suite. We look forward to seeing you again soon!