Clean, quiet (mostly) but often unreliable Wi-Fi and HD TV
04/08/2019 MarkSS1, California
I write this at the end of a three night stay in a hotel I've stayed at many times during winters (to snowshoe at nearby LassenNP) and summers (this time to hike there and attend their annual Dark Ski... more
I write this at the end of a three night stay in a hotel I've stayed at many times during winters (to snowshoe at nearby LassenNP) and summers (this time to hike there and attend their annual Dark Skies festival), and it is mostly a plea to the management to finally fix these long time problems with amenities they advertise as reasons to stay at BW (e.g., HBO). Don't get me wrong : unless you rent a vacation home on the lake Almanor, BW is the best place to stay in this very small mountain town. But after hiking or boating all day, sometimes you come back to your room and want (or need, for business) to connect to the internet, as I did today and could not because the internet service was down. It's now been down for roughly 6 hours, and staff cannot tell me when it will be restored. I opined that this was not the first time, which they agreed with, and that they need a new internet service provider, which I acknowledge may be difficult given the rural location of Chester. Now for the HD TV: ALSO often spotty despite being a satellite dish service. This is the third night with picture breaking up on many channels, especially premium ones like HBO, making it barely watchable. It's not a super problem - we read(!) - but we're paying for this. Right now at 8:40 see attached picture for what is showing on our TV screen : i.e., NOTHING. So, management/owners fix this, your guests will be happier. less
Amy W, Manager at Best Western Rose Quartz Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 5302582002.