There should be NO parties in the parking lot! Especially in COVID!
Regretting our stay here a few hours in. We’ve already complained once, to no effect, about the very loud tailgate parties happening in the small parking lot. Loud music, loud talking, and cooking off... more
Regretting our stay here a few hours in. We’ve already complained once, to no effect, about the very loud tailgate parties happening in the small parking lot. Loud music, loud talking, and cooking off the back of a vehicle. There are plenty of nice parks around here for that! Why in this tiny parking lot where noise travels?!? Do not understand how staff can allow this to go on hour after hour. Pissed. less
G M, General Manager at Best Western Rose Garden Inn, responded to this review
We’re very sorry you didn’t enjoy your stay with us. Unfortunately, much of the hotel is currently accommodating people whose homes burned down in the CZU Complex fire. One of the guests, without informing staff, did bring a BBQ and set it up on the tailgate of their truck in an attempt to have at least some kind of holiday celebration. Most of the beaches and parks were closed for the holiday weekend in anticipation of gatherings too large to comply with COVID regulations. They used the hotel parking lot as they had nowhere else to go. We did receive a guest complaint at approximately 8:30pm and staff did go out to ask these guests (approximately 4 of them) to keep the noise down. We did not receive any additional calls and hoped the issue had been resolved. Between COVID-19, the historic wildfire season which has displaced tens of thousands of people in this area, and the unusually high temperatures, we are trying our best to accommodate people no matter their situation. We hope you’ll consider staying with us again. Thank you.