Best Western Rose and Crown Hotel

Been staying at the Rose and Crown this week - in a sea of cookie cutter bland hotel suites, this experience is a bit different. The room itself is serviceable- feeling like a cross between a church (with exposed wooden beams and random peaked chairs) & your Nan’s maisonette (see net curtains, box pelmets, skirts around the bed & dated floral motif soft furnishings). Beyond the tv, there’s nothing modern about this room, & I for one find it amusing. The whole hotel is a bit higgilty piggilty, with its labyrinth layout, uneven floors and quaint woodwork. What makes this a great experience is the staff - on check in, we joked with the receptionist about when she felt we earned the right to check in. The floor staff in the restaurant were chatty & the breakfast speedy & delicious. It’s a warm feeling to be here. Is it bang up to date? No. Is it clean, friendly and uniquely British. 100% yes! less

I cannot comment about the hotel as we just went for Sunday lunch as we live in Tonbridge. We went here years ago but it wasn't great so thought let's give it another go, I love Sunday lunch but am always unhappy that the roast potatoes are not cooked enough. I could not complain here, they were lovely, all of it was lovely. They were very accommodating as you could swap your veg etc. The service was really good and attentive and we had a thoroughly nice lunch. I don't usually do pudding, but seeing other peoples I had to have fruit crumble, which was lovely, probably was husband decided he liked it and ate half. We will be back, maybe an evening meal another time. Husband did say he had to have crumble because he would have liked another slice of meat, but he never has enough meat! less

Nice welcome though had to telephone to get directions to the car park. Had to negotiate a rabbit warren of corridors and stairs to get to the room. The room was far too hot but we overlooked the High Street so it was a choice between cooking and noise. The beds were far too soft and springy, I managed to avoid seasickness every time I moved. Breakfast was nice and the coffee hot. Firmer beds and would stay again. less

Room was located in the outside anex rooms - felt that these rooms are now getting tired, decor etc. Beds have certainly seen better days. On the plus side - lovely and quite (no door banging or loud voices). Again all staff were freindly and helpfull. Good cooked food both evening and breakfast. less

Stayed one night, February 6th, in the annexe. The room had been refurbished quite recently and was well presented. The curtains had clearly been made to fit and fitted well which kept the light out. All lights functioned correctly which is a big improvement. Strangely the opportunity to install a walk in shower was not taken during the refurb and the shower is still an over bath affair - not good for those of us getting a bit older. The right hand window was missing its security lock and this should be addressed sooner rather than later. All staff were very friendly and efficient, however, the young waiter at breakfast should really be dressed (by the hotel) in something more appropriate than his own jeans and both he and his lady colleague should refrain from personal discussions which can be overheard by guests. less