Best Western Rose and Crown Hotel

Have stayed 3 times now. Rooms are comfortable and well equipped and the free WiFi has worked pretty well most of the time, however it was a bit hit and miss in the furthest room away from the main hotel. The food is very good . I had an evening meal with a colleague in the courtyard at the back. Nothing was too much trouble. Lovely helpful staff..breakfast is great with lots of choices. Only one downside, when the weather was extremely hot my room was very hot all night with no aircon. I had all widows wide open but to no avail. The night staff did try and find me a fan but there were non available. I'm looking forward to staying there again later this month! less

The older rooms have character. But the showers are not up to much. The new rooms have better showers. Staff are vey helpful and friendly and evening meal is good value for money Car park can be full at times and there is no off road parking close by less

This hotel was ideally placed but needs a lot of investment to sort out its issues. It’s tired and it’s starting to show. Our room was in the annexe and looked out over the beautiful church, but also looked out over a discarded mattress leant up against a wall. This hotel has its own car park. Big tick. The bathroom has been retiled in the past to make it seem less tired but there is no water pressure making a shower more like a dribble than a power shower. Check in and bar chaps seemed unhappy to be at work, but chap on check out was full of the joys of spring. Bottle his enthusiasm. I’m sure this was once a charming hotel and I’m sure it will be again but last weekend it was just a little lacking. We all know money is tight and the big boys can undercut with their deep pockets, so make the difference on service with a smile. less

Good location but hotel in desperate need of renovation. In High Street close to pubs and restaurants, but the building needs serious renovation. Bath tub was stained and window propped open by a used loo roll! less

Firstly let me say that the staff were lovely, the food was nice and the room was clean so the overall stay was fine. There was nothing at all WRONG with the stay but the entire hotel is old and tired and smells funny and not in an ambient way. The moment you walk in you are greeted by a true pub smell - this diminishes slightly towards the reception area. The upholstery smells musty and the carpets are stained. The dining room smells like a bar .. it is a bar so not sure what i actually expected .. but it smells of stale smoke and beer stained floors, not ideal when having your breakfast but its a pub - what do you expect!! The room we were in was in another building, up a couple of flights of stairs with no lift - no warning that you werent going to be staying in the actual hotel. The whole place just looks a little unloved and uncared for with a mix match of outer buildings. It looks like it could be a charming and quaint little hotel but where we ended up seemed more like a overflow area where you left your granny in the home .. kinda shameful and somewhere that no-one ever speaks off. Sorry guys - but the service was good and the staff friendly & chatty and the linen was clean and there was a big TV ... so definately some positives. Beware the church bells that ruin any hope of a lie in .. but they will get you up intime for your breakfast. Overall its definately an experience and its location is perfect for the town centre. less