Best Western Rose and Crown Hotel

First class. We had an issue that was not the fault of the venue and Andrew has gone above and beyond, taking time to call me and discuss our needs to work out a solution that worked for us. Nothing is too much trouble for the team- always going the extra mile to ensure that we have everything we need. In recent events, it is Andrew's professionalism, level of customer care and clear understanding that it is how you solve a problem and nurturing relationships that is important in business - his approach to solving our issue has left us feeling confident in our intention to build a long standing relationship with this Hotel. Thank you less

We had to attend a funeral in late December so we chose this hotel for its location.the staff were extremely friendly and the food was good. The hotel seems a little tired now and could really do with some sprucing up.our room was at top of the hotel and you needed to be fit to climb the stairs. The bedroom was o.k. and the bathroom was kitted out with soaps etc. It has everything you need for a short stay. Monica was extremely efficient, the New Zealand waiter also. The food we had was nicely prepared. less

This is a great hotel, right on the High street in Tonbridge. Thje hotel is always clean and teh food is always good. A bit of TLC would not go a miss with a few bits, but the sqeeky floors do add a bit of character. The staff are always freindly and helpful. less

This stay was overnight whilst I attended a funeral.The hotel itself was quaint, you could feel the history, especially upstairs, and imagine people historically visiting it.Unfortunately it feels dated, there is a musty smell in the corridors and carpets and furniture in the rooms all looks old and the carpets especially need replacing. The walls are starting to look worn too.My room also overlooked the smoking area outside, whilst I didn't get the smell of smoke I did get to hear a number of conversations from people out there at night. The window frame does not appear to fit any more.My bathroom was cute as tucked under the stairs but I did think I was going to pull the shower door off as I tried to open it, no longer slides through it's fitting.Most of the staff were friendly, one chap in particular was very friendly.Breakfast is freshly prepared for you and very nice, though would have liked dippy eggs, my fried came hard boiled practically.In summary for a basic overnight stay this is fine, if you are looking for luxury this is not the place. Expect something dated and needing a freshen up. less

I was in Tonbridge for work and decided to try The Rose and Crown Hotel. The staff were friendly and efficient my room adequate for the price but I would like to ask Best and Weston who run the hotel to send an inspector quickly to see the missed opportunities and improve the shabby common parts and the sad bar and restaurant that certainly attract more local customers if they just re-decorated and bought some decent modern furniture.... also restore the genuine old beams that have been painted over with cream paint . less