Awful Experience After this would not Stay with Best Western again
17/05/2019 Wander02154807520, Calne, United Kingdom
Booked this room for an overnight stay to attend an event being held locally, Only one person on Reception who was on the phone to a customer when we arrived, Took several minutes to book in.
Very hel... more
Booked this room for an overnight stay to attend an event being held locally, Only one person on Reception who was on the phone to a customer when we arrived, Took several minutes to book in.
Very helpful receptionist who kindly moved us to a more appropriate room on a lower floor as my wife has recently had a Knee op. The room was clean, but the TV remote did not work correctly. Try as we might we were unable to get the ceiling lights to work. There was a tissue dispenser in the bathroom which had only 2 tissues in it. Went out in the evening and was greeted downstairs in the bar area with a smell of possibly poor sanitary plumbing. When we came back the car park was such a shambled layout that we could only park in disabled bay. Surprise when I went to inform reception, the same member of staff was on the phone again to a customer, causing another wait of several minutes. Very disappointing would think twice before staying with Best? Western again and not a bargain at over £75 without Breakfast for a night. We also ended up with pigeons roosting outside the front windows disrupting a nights sleep less