Best Western Rose and Crown Hotel

Rooms a bit dated but clean. Staff helpful and the hotel is well placed on the high street with easy parking. Had no problem checking in or also out felt safe in terms of Covid 19. Excellent full English breakfast! I would stay there again. less

You have no idea where the car park is until you check in, so suggest they provide this on booking. We are actually staying separate from the pub in some sort of outbuilding. I don't know whether the hotel is in under some sort of improvement programme. The shower in the bathroom is useless unless you actually remove the shower head from the holder you will not get hardly any water coming out, which is not great when you have shower gel all over you. The bedroom is nothing special to be honest quiet mediocre. The mattresses are well past there sell by date which is not great when you have back problems like myself. I awoke this morning feeling like I had been trampled on by the local rugby team. There is mould all over the bathroom ceiling which is a pet hate for me because there really is no need for it, the cleaners should be taking more care also maybe I suggest maintenance maybe paint the ceiling every 3 weeks or so as the bathroom is very small it wouldn't cost much. On the plus side the staff are very friendly and the breakfast was really good. All things considered I doubt I would stay again less

Stayed in this lovely old building over the bank holiday weekend The room was very dated but spotlessly clean the one ?! Member of staff was a lovely lady who was reception waitress & bar person rolled into one she could not of been more helpful kind & courteous The whole building is in dire need of full restoration /upgrading which is truly deserves it let’s itself down because of this & the outside facade looks uninviting & rundown ... a lick of paint plant boxes restored some plants & reinstating the original elegant front doors as the main entrance to the hotel woukd work wonders A real opportunity is being missed by best western who owns the hotel as there are no other hotels in tonbridge this hotel could be a real show stopper if money was spent it’s in a great location it has a strong hold on the market being the only hotel ... best western listen to your customers £130 for our double room without breakfast I feel was to high a price for what’s offered considering the facilities offered the bathroom whilst spotlessly clean was cold 🥶 the wc 🚽 didn’t flush properly & the hot water was intermittently scalding 😡or freezing 🥶 Creaking floorboards are part of this hotels charm & least of it’s issues .... Considering the charge for the room we feel it was to high set reflecting on the hotel condition we expected more there was some kind of Fan going near our room as it was whirring all night causing a sleepless night saying that there is free parking the staff are wonderful the location is good & the actual building although very rundown is beautiful . less

Stayed Tuesday 18 May in difficult times, due to pandemic. Well I can say the hotel follows all guidelines and is excellent place to stay. The check in was easy. The room was spacious and comfortable too, all clean and immaculate. Bathroom was clean, well presented and plenty of room. Food was good too, even thou a limited menu at these times. It was good service and a friendly member of staff who served. The food was hot and served well presented too. Breakfast was excellent as well, friendly service too from the host Nick. It was cooked to order too and hot. I would recommend this hotel anytime, will be using again. less

I get this hotel is old and has character but the rooms are very dated , very little money gets spent by the looks which is amusing as the cost to stay here is expensive. Bathrooms are disgusting , shower doesn’t work , you can’t stand anywhere without the floor feeling like it’s going to go through . Wi-fi was ok but then didn’t work the rest of the stay . Nothing really gets replenished in the room and you have to basically beg to have room cleaned and new towels . Overall very poor . less