Best Western Rose and Crown Hotel

Have been staying here since it was the only place in town - for many, many years while visiting family in the area. Such an historical hotel - used to be the "place to be", but since it has become a Best Western, it has lost all it's charm, although the staff do try, they are unable to address all the issues - the main building is very, very old and there does not seem to be any effort by BW to cherish and pamper the history that is this building. The "addition", the newer part is just rather "blah", typical lower end BW. This was at one time a very pricey, but excellent venue - when you actually got what you paid for - that is not the case any longer - it's pricey and it's old, and it's not kept up - it's a shame. No AC, not nice linens, and clean (?), and the dining room, which was always used by the locals and visiting school parents, when they wanted fine dining - well, that's also gone by wayside. less

In 2015 I stayed here for three months and 3 years in it has not changed. The staff are great Alex has been replaced with Justin where the service is better than when Alex was here and he was brilliant. The reception staff are tremendous and the bar is something not to miss. Go to a few bars and then come back as the bar is good. The rooms are also spacious and I have checked about 10 rooms and not one disappointing factor. So go here enjoy and have a great sleep. less

It all started well. I turned up an hour early and was pleasantly surprised to be told my room was ready. However the room smelt terrible, roasting hot and not very clean. I was in to much of a rush to ask to move. When we got back late that evening from a long day at a wedding we were very much looking forward to a good night comfortable sleep. Not a chance. The bed desperately needs ewplacing, pillows were terrible and smelt.we had to sleep with the window wide open as it was so hot. Got pleasantly women up at 6am by people shouting and laughing in the carpark. Needless to say I was not in the best of moods. On check out I was not asked how the stay was. I did however state that the room smelt really bad and the bed was horrendous and needs replacing. "Oh yes I know". Feedback was not welcomes by the trainee receptionist. Typical best westeen standard. Would not recommend. less

We stayed here for a couple of nights whilst visiting family in Tonbridge. We were part of a family gathering and we used the hotel as all spare bedrooms were full! The staff at the hotel were all very polite, welcoming and helpful. The hotel is quite old and our room was at the top which was unpleasantly hot with no air conditioning. A very helpful maid in room service found us a fan which helped a lot. The shower wasn't very good and the shaver point didn't work, we reported both when we left but felt these should be picked up by routine checks. The room was very clean so no complaints there and the breakfast was okay. We enjoyed our stay but felt it was pricey for the room we had but it is on the High Street so a really good location. we would stay again but not in that room just because of the heat and the shower etc less

Lovely old building, unfortunately, not up to modern standards - no AC in the rooms and unlike even a bargain American hotel, no refrigerator or microwave. Stay was very uncomfortable due to the local heat wave, room was sweltering until very late at night. no elevator (lift) at the hotel and being handicapped (walking with a cane), the daily walk up and down the stairs was a little rough. The staff at the hotel made the stay enjoyable however, due to there friendliness and going out of their way to be helpful. If you are in Tonbridge when it isn't so hot, or you don't mind the old fashioned style of room, it's definitely worth a stay. If you are only used to an American style hotel, this is not the place for you. less