Stayed in the Best Western Rose and Crown in Tonbridge because it is conveniently located in town. Staff was very nice, room service (maids) great where cleaning was concerned. This is most important.
We know that due to the Covid pandemic staff is short in hotels and restaurants: But: One can do a simple bit to "upgrade" an impression: Examples: Not only wilted but mummified flowers in all !!! flower boxes . So empty at least the boxes if one des not plant new flowers. Weeds growing along the walls. Worst: Discarded cigarette butts everywhere, even in the entrances to the back side hotel building. So they get stuck under your shoes and you take them to your room. Seems nobody bothers about swinging a broom at least once a day .
Room. Door scratched , headpiece of bed scratched. Furniture in the whole scratched and not up to usual Best Western standard, stains on the armrests of the chairs. Kingsize bed, good mattress, good cushions, clean. Carpet okay. Heating did not work properly. Bath was clean , nice and big enough. But for the room-price you should expect more.
Breakfast was good.