Old dingy hotel in desperate need of an upgrade.
29/09/2018 sasporilla, Anaheim, California
I chose this hotel because of the good ratings. What I liked was the friendliness of the staff and the good service. But I would never stay here again due to the dinginess of the hotel itself. It is v... more
I chose this hotel because of the good ratings. What I liked was the friendliness of the staff and the good service. But I would never stay here again due to the dinginess of the hotel itself. It is very old and outdated. The carpets are worn. The blankets are tattered. It is just downright gross. In addition, there is no elevator! Imagine getting all of your luggage to your room if you're not on the 1st floor! Hines is a small town with only this one hotel and very few stores and restaurants. Next time I take a trip like this, I will keep driving a couple hours and stay in Bend where there is more to do and better hotel options. I recommend everyone do the same. You'll be glad you did. less
KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
As always, we appreciate all reviews as this is how problems get fixed. I believe that your biggest issue with our hotel was that you were required to walk up the stairs to your room. I suggest in the future that you request a downstairs room in your reservation so that you do not have this problem at whichever hotel you are at. If you come in without a reservation, then you are going to need to realize that there may not be downstairs rooms available. This hotel is in the process of being renovated and the rooms and interior are on the list next; however, there is nothing dingy about it. The hotel is 20 years old but has been well kept and is constantly being updated. We get very high ratings because we have a great product. I wish you safe travels and I hope that you will come and stay with us again in the future.