UNDER CONSTRUCTION!!!! DO NOT STAY!!!!
11/06/2018 mpmoore2, Reno, Nevada
DO NOT STAY HERE!!!! The outside of the motel is under construction from 8a - 5p (or later?). From 3p - 5p carpenters pounding nails directly outside my room! My intent was to sleep in in the morning ... more
DO NOT STAY HERE!!!! The outside of the motel is under construction from 8a - 5p (or later?). From 3p - 5p carpenters pounding nails directly outside my room! My intent was to sleep in in the morning and get a late start - that's not going to happen because the lift they use to work on was left outside my window - where they will start in the morning!!!!. Nothing, and I mean NOTHING, was said about renovation work when I booked the room through the motels front desk. No discounted rates where offered, it APPEARS to me to be about money in the managements pocket and damn the guests. Otherwise you would renovate in sections and leave the rooms in the vicinity of the construction unoccupied. Unbelievable!!!!! less
KellyHGM, General Manager at Best Western Rory & Ryan Inns, responded to this review
Thank you for your review on Trip Advisor. Yes, we are in the process of renovating the outside of our hotel. We are very excited to bring a new and improved product to our guests. The outside of the hotel will be truly beautiful when it is completed and then we will begin work on the inside to do the same thing. Our contractors start between 830 and 9am and are usually done by 530pm. This time of year it is impossible for us to leave parts of the hotel empty as this is our busiest time of year and we are full on a daily basis. I understand that this can be an inconvenience to our guests; however, it is something that has to be completed. We are always happy to work with guests who come to us with complaints. I would be happy to talk to you if you would like to contact me via email at firstname.lastname@example.org or by phone at 541-573-5050. I wish you safe travels and I truly hope that you will come back and stay with us again in the future so that you can see all of the beautiful changes that we are making.