Stayed here on a Saturday night a few weekends ago. Check in was OK, went for drinks and food in poetic licencse which was good before we went to our room. On entering this area we thought we where in for a good stay. Server, a older guy Italian I think was excellent. A credit to the hotel, also staff behind bar very good and quick service even when really busy at night.
The downfall!! On asking which direction to the room we where told up the stairs and then corridor and down the stairs. As you go up the first flight of stairs it's all very nicely decorated and nice carpets, then!! You enter the other corridor and what a change, two flights of stairs down to the room to find a slightly dated room, carpets not clean and badly stained. More steps down into a dated bathroom! View out to what looks like service area.
Next morning our stay included breakfast! Very disappointing, self service luke warm and not restocked in any way. Very poor.
On check out the guy on reception struggled to even raise his head, told room, replied ok nothing to pay and that was it! We had booked to stay airshow weekend for 2 nights which would of cost over £200 but have now cancelled as we don't want the risk of staying down in the depths! Looks like some rooms have been modernised but not all. less