Disappointing this time
19/08/2016 Andrew O, Buxted East Sussex, United Kingdom
Having stayed here in January 2016 I was happy to stay there again. Disappointed on this occasion. Smallish room though well equipped except that the internet link would not work at all. Slow service ... more
Having stayed here in January 2016 I was happy to stay there again. Disappointed on this occasion. Smallish room though well equipped except that the internet link would not work at all. Slow service in restaurant and tables that i recall were sticky to the touch in January and again in August. Restaurants that were not so busy or nearly full should not need to apologise for slow service unless the staffing levels were wrongly set. Poor communication between reception and restaurant re last order times for meals then delivering starter and main course together! less
Manager184, Management Team at BEST WESTERN Roker Hotel, responded to this review
Thank you for your time posting a review as we do take them seriously and they are shared with the team and improvements made where necessary.
Our aim is to improve always where necessary and therefore your comments are valuable and being looked upon.
Please be rest assured corrective measures have been actioned to ensure the issues such as the Wifi are rectified and we can assure you that appears to have been resolved.
You have also commented regarding your experience in our restaurant which has caused us some concern as you have perceived that there was and issue with service and staffing levels which will be discussed with the department manager.
Please accept our sincerest appreciation for bringing your views to us for it is only by comments from our guests that we are able to monitor and rectify when necessary any shortfalls in the business we operate.