We booked this for a weekend away and decided on the luxury of a superior room. On arrival we were only down for one night; and it took the desk some time to obviously move us for two nights. This move caused havoc later on when another couple came into our room having been allocated the same room number, which they had to get sorted, but the desk cancelled all the room key cards and we couldn't get in later. The receptionist thought this amusing and there was no apology. The room was not disappointing, you sunk into the sumptuous new carpet in the hallway as you exit the lift. The room was very warm, beautifully clean and two windows overlooking the sea, all very much like the website. We were offered the complimentary turn down service, free cake, fresh milk, green tea and slippers, a nice touch.
The new bar had opened the day we arrived and we had a drink early evening when all staff seemed attentive, however later on it was heaving and we ended up walking out after waiting at the bar for staff to mix a variety of cocktails. There is no residents lounge which was a shame as we ended up going to our room rather than a nightcap after dinner. We ate at the Farmhouse Italian next door on our first night which I will review separately.
The reception service and breakfast was where you lost your points. We came down for breakfast first day, a woman took our room number and order for coffee and invited us to sit anywhere. There was the usual help yourself table for cereal, fruit, toast, juice and when we had eaten this the coffee had not arrived and we had to ask for it, then it was another ten minutes before anyone brought the breakfast menu. No-one came back to take our order and so we left. What breakfast we did eat was bland, cheap tasteless bread, weak juice and I think they waived the beans at the coffee.
The Hotel is a very popular venue for parties, the band on our first night was very loud in the room, but did stop fairly early otherwise you wouldn't get any sleep. less