Was very excited to visit here after hearing a few good reports. The decor is fantastic and the bar set-up looks very cool. The selection of IPA beers and craft beer was fantastic and exactly the type of thing Sunderland needs more of. That unfortunately is where the good experience ended. I had to order the drinks/food from the bar, REALLY?? is this a wetherspoons? or a cafe ? as the bar was busy and the bartender had to input the order via the computer I literally had to shout my order across the bar. We were told the food would be 60 mins, no problems there as the bar/restaurant was busy. There was 4 staff behind the bar, a young lady who was ran off her feet and another guy constantly making cocktails,the other 2 young gentlemen stood there as if they were too good to be serving in a bar and at one point there was 10/15 customers waiting to be served and they stood and read the labels on the spirit bottles.
We waited around an hour for food and we could see the waiter wandering around the restaurant with what looked like our order, he did not know where the food was going and he took it back to the kitchen twice, in the end I got up out of my seat walked across the restaurant and said 'excuse me I think this is my food' the food was dumped down with no apology for being late, no condiments were offered so in the end I got up and took some from another table. The food as expected was cold, I waited 5/10 minutes hoping that someone would come over and ask how my meal was but I gave up and started to eat. The steak and ale pie was actually pretty good but the chips were stone cold and my partners hanging kebab was well overdone and very disgusting, to the point where she ate 1 piece and left the rest. We sat and waited for someone to clear our table so we could point this out but yes you have guessed it 20 minutes after finishing our meal our plates were still sitting there so we got up and left.
I really hope they seriously sort this out as the bar looked fantastic and I will definitely be back for the craft beers alone but I will probably give the food a miss.
but this is in my opinion typical Sunderland 'All the gear and no idea' less