Food and service
20/05/2017 sunderland1951, Sunderland, United Kingdom
£11.00 for a burger served in a metal tray which looks cool, but when you cut into the burger the paper lining of this tray has dissolved and is now part of your burger , NOT GOOD, and the burger is n... more
£11.00 for a burger served in a metal tray which looks cool, but when you cut into the burger the paper lining of this tray has dissolved and is now part of your burger , NOT GOOD, and the burger is not good quality, come on up your game !!!
While the waitresses are polite and busy, there is a problem at the bar YOU CANNOT GET SERVED !! This is not an isolated incident, we are quite regular here and appears to be only 2 or 3 bar staff on who look pretty, walking up and down behind the bar but are not serving anyone, do the management not realise that no one is getting served, service = beer sales, profit and happy customers
It's not Rocket science, get your act together and sort the food out !!!!!! less
TavistockHospitality, Manager at Best Western Roker Hotel, responded to this review
Hi Sunderland1951, thank you for leaving us feedback from your recent visit to Poetic License Bar. We're so sorry to hear about this. Please be assured we value all of our customer comments. If you could please email email@example.com with any other information including the date and time of your visit in order for us to investigate fully. Many thanks and we look forward to hearing from you soon.