Terrible Dirty Hotel
23/07/2017 AE1084, Calgary, Canada
I went to Toronto for a business trip and stayed at this hotel for two nights. Check in Process was fast. Unfortunately, the room was not that clean and it had a bad smell. There were two double beds ... more
I went to Toronto for a business trip and stayed at this hotel for two nights. Check in Process was fast. Unfortunately, the room was not that clean and it had a bad smell. There were two double beds in the room. The mattress was so old and uncomfortable. The bathroom was dirty and the towels smelled bad. The mini bar was empty, so make sure you bring your own water! I left the hotel in the morning and returned in the evening to find out that they haven't cleaned my room. I complained to the front desk about what happened and all they did was to offer me new towels!! I got cold sores after I left the hotels because it was so dirty. I don't usually give bad reviews, but this hotel is one of the worst by far...unfortunately, it's the only one in that part of Toronto. The hotel offers free wifi which was slow and kept disconnecting. There was also an A/C unit in the room which didn't work and i didn't bother call the front desk about it because i was tired and wanted to get some rest. I don't recommend this hotel at all! The hotel offered complimentary breakfast which I haven't tried..there was a parking (valet) in front of the hotel. less
Supun_Wickramasinghe, Front Office Manager at Best Western Roehampton Hotel & Suites, responded to this review
On behalf of our hotel entire team we would like to apologize for not meeting up to your expectations during your recent stay. your concern will be address with the members of the team.