Beware of the "ANNEX"
14.02.2017 2Vegans2wheels, Bend, Oregon
So this is not a bad place to stay, we were there about 4 nights, but be warned, the ANNEX is not a part of the regular hotel. It is a old building out back that resembles a 1950's roadside motel. T... more
So this is not a bad place to stay, we were there about 4 nights, but be warned, the ANNEX is not a part of the regular hotel. It is a old building out back that resembles a 1950's roadside motel. They are not totally deceptive as they do tell you on the website that it is not in the main building. After one night they were able to move us into the hotel, but if not for that we would have left and stayed anywhere else. They have tried to update the rooms, but it's just old and should be torn down. So, the main property was pretty nice and we would probably stay there again, breakfast was good, staff was trying really hard and all were friendly. If I had not stumbled into the annex, I would have given them 4 stars fairly. They should be a little more upfront about what's happening, not what I expect from Best Western. less
WHarries, Front Office Manager at BEST WESTERN Rocky Mountain Lodge, responded to this review
Thank you very much for staying with us and leaving your feedback, we appreciate it very much! We have always offered the annex rooms as a budget friendly option, but starting in 2017 we have actually retired those rooms and any reservations made now are guaranteed to be in the main building, so there will no longer be any confusion about which building guests have booked. I'm glad to hear we were able to move you and your stay was great after that! Thanks again for choosing us, we look forward to having you back again soon!
- Weston H, Front Office Manager