NOT kid or group friendly
Not a kid or group friendly hotel at all. Given a list of restrictions AFTER we checked in. Monitored on hallway cameras constantly (hoping only in the hallways) Staff very unprofessional and rude. ... more
Not a kid or group friendly hotel at all. Given a list of restrictions AFTER we checked in. Monitored on hallway cameras constantly (hoping only in the hallways) Staff very unprofessional and rude. A noise complaint for kids giggling at 7pm and told the hotel would call the cops if it continued, however dogs were barking most of the night. less
Jenn Ruiz, Guest Services / Front Office at Best Western Rocky Mountain Lodge, responded to this review
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This review is from a hockey team that stayed for a tournament, and we do heavily enforce noise rules and crack down if a guest is being disturbed by a group or another individual guest. When minors are being left unsupervised and disturbing guests, parents are gathering in one room with more people than the fire code allows and causing noise complaints, we absolutely crack down on that to ensure the comfort of all of our guests. We have a conference room available for gatherings that keeps the noise confined.
We are very family friendly, but this was 12 families together causing many issues to deal with and not being cooperative with our rules. We welcome sports teams and the vast majority of them are a pleasure to deal with and respect our house rules