Dog friendly hotel and staff
Location was great-close to restaurants and downtown Whitefish. Wonderful staff-friendly to both 2 and 4 legged guests. Room was nice, clean and comfortable. Traveling during COVID-19 does create rest... more
Location was great-close to restaurants and downtown Whitefish. Wonderful staff-friendly to both 2 and 4 legged guests. Room was nice, clean and comfortable. Traveling during COVID-19 does create restrictions in the hotel’s ability to offer the usual services. Breakfast was still available as “grab an go”-didn’t mind that in the least. Maid service is limited, but, again I didn’t mind making my own bed or going to the front desk to request clean towels. The hotel provides a nice grassy dog walking area which includes a dog waste bin and waste bags for your use. All in all a great 3 night stay. I only have 1 gripe/complaint: the hotel charges an extra $20.00 per night for your pet. The cost is fair and I didn’t mind paying it. However, common courtesy and having the tools at your disposal to clean up after your pet does not guarantee everyone that has a pet will be courteous. Such was the case during our stay. I have never had to be so mindful of stepping in dog doo as I was this trip! Rude, lazy dog owners...SHAME! The flip side of that is a pet owner that assumes the extra charge means the hotel will take care of clean up...after all, you’re paying for the pet over and above what other guests are paying that do not have pets traveling with them. Here’s my complaint...if the hotel is going to charge an extra fee for dogs per night, the hotel should have an employee going out and providing some clean up daily at least in the designated pet area. Simple common courtesy, pride in your business and being able to combat guests from walking on carpeted floors without leaving dog poo tracks or having to clean the bottom of their shoes using hotel towels! less
Jenn Ruiz, Guest Services / Front Office at Best Western Rocky Mountain Lodge, responded to this review
Thank you for your review. We apologize for the condition our pet area was in during your stay. When the snow melts, it seems like it's always the worst. There is no excuse, and we thank you for bringing it to our attention. We have added cleaning up the pet area to our daily checklist. I'm very happy to hear that the rest of your stay was good and we hope to have you and your 4 legged friends back anytime. Thanks again!