Very rude staff member whom blighted the experience
I attended the hotel as part of a group of about 12 professional colleagues. The hotel whilst not ascetically pleasing has great facilities. Great welcome at ‘check in’ and the room was both spacious ... more
I attended the hotel as part of a group of about 12 professional colleagues. The hotel whilst not ascetically pleasing has great facilities. Great welcome at ‘check in’ and the room was both spacious with a fabulous smart TV. Hot water in the rooms was the first noticeable failing. All my colleagues noticed the ability to only have tepid water, not the best shower experience. There was a fight in the garden area that was particularly nasty between two women that went on far to long unchallenged. I appreciate this was no fault of the hotel but not s great experience for the guests! The evening meal was satisfactory.
In the morning the rudest waitress raised her voice in front of my colleagues and other guest as regards where we were sitting. She complained we had right to be sitting at a certain table. She then with raised voice asked if we had booked a large table for breakfast. Nobody advised us this was a requirement at ‘check in’. I stay in hotels 5 days a week and never experienced rudeness like this.
I complained to reception and waited all day to receive an apology from the management for this episode, it never came.
There will be no return! less
General Manager, General Manager at Best Western Rockingham Forest Hotel, responded to this review
Thank you for your review,
I am so pleased that you had a great welcome at check in and that you found our hotel accommodating and with great facilities,
I agree witnessing a fight in the garden wouldn't have been a great experience for guests or staff alike, and I can understand our staff being weary about intervening also.
I apologize for your experience at breakfast however our receptionist that morning was not given any contact details for yourself therefore our management team were unable to contact you, please do accept my apologies now for this inconvenience,
Kindest Regards