Very Good Accommodations
06/08/2017 VegasPokey, Las Vegas, Nevada
Booked a room for a weekend stay via the airline site and received a confirmation number so I had confidence that the room would be available, which it was. Review would have excellent but no rooms we... more
Booked a room for a weekend stay via the airline site and received a confirmation number so I had confidence that the room would be available, which it was. Review would have excellent but no rooms were available 90 minutes after the designated 3 p.m. check in time. The desk clerk notified the housekeeping supervisor and between the two of them, found a room that would be available soon.
Area where the Best Western is located has excellent access to highways, shopping (including a Costco for cheap gas), and various dining establishments so that was great for me.
Because the reservation was prepaid, I never received any type of invoice (even one that was marked "paid") which I thought was a bit odd.
Overall, the room was clean, comfortable, safe and quiet which is what matters to most travelers.
Would I stay again? I would consider another stay but would call the Inn directly to make arrangements. Valuable lesson learned for me. less
, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for taking the time out to share your experience with us and leaving a rating. We apologize that it took a while to get checked in, as we were sold out the previous night. Unfortunately due to our arrangements with third party vendors we are prohibited from giving out copies of prepaid folios because the amount reflected on our folio is different than the amount charged to you by the third party vendor. By the time a third party pays us they charge us their commission fees so the hotel recoups only a portion of what you pay. That is how these various services make money. We do hope you chose to stay with us again in the future.