Great Staff, Very Comfortable and Clean
27/01/2017 avodomaine, Jersey Shore
The entire staff, front desk, maintenance, housekeeping, breakfast crew, everyone, was so kind and helpful to our needs. When you book a place for an extended stay you get to pretty much see the whol... more
The entire staff, front desk, maintenance, housekeeping, breakfast crew, everyone, was so kind and helpful to our needs. When you book a place for an extended stay you get to pretty much see the whole operation. Property is very well run and the four hour breakfast really helped with our crazy schedule. I want to single out the staff who run and maintain the breakfast bar. They kept it well stocked and very clean all the way up to closing time every day we were there. We will definitely be booking again. Only complaint: there was smoking going on somewhere that got smoke odor into the bathroom vent system (we were on the third floor west end). Staff tried to track it down but could not locate the source. less
, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Good Morning avodomaine,
Thank you so very much for sharing your positive feedback with us! It is so great to hear that your found our entire staff to be helpful and attentive to your needs during your stay. We understand the importance of being comfortable while away from home, especially during an extended stay. Additionally, thank you for the great comments regarding our breakfast staff. They work hard to make sure everything is well stocked to keep our guests satisfied! I apologize that we were unable to locate the source where the smoking scent was coming from during your stay however; can assure you that this has since been rectified.
Thank you again for sharing your comments - I will be sure to share them with the staff! We look forward to having you back again soon!