Best Western Rochester Marketplace Inn

940 Jefferson Road, Rochester, New York, 14623-3214, United States
based on 539 reviews Trip Advisor Logo
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Best Western Rochester Marketplace Inn

Discover this charming Rochester, New York hotel minutes away from the Blue Cross Arena and the Sea Breeze Amusement Park and many outdoor recreational activities including: hiking, biking and golfing. Located off the New York State Thruway in east c show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Rochester Marketplace Inn

Traveller Overview:
4.0 Rating: 539 reviews
Excellent 33%
Very Good 33%
Average 17%
Poor 8%
Terrible 6%
Rating

Road09178453919, wrote review 04/01/2020

Free upgrade for friends only

Terrible new manager there's a reason why so many loyal customers have left best Western if you are diamond select means nothing here stayed 3 times a week for last 6months told manager about maid on ... more

Owner Response
jaiminpatel9173, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn
Rating

Lynda L, wrote review 26/12/2019

New owner/manager

Everything was wonderful as usual until we met with the new owner/manager. He is young and is guided by his father. They plan to make changes for business reasons and not for the good of the cliente... more

Owner Response
jaiminpatel9173, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn
Rating

lawyer491, wrote review 07/12/2019

Great price great hotel

The service was excellent, the hot breakfast was very good, the room was clean and we could control the temperature, there was plenty of hot water, everything works, no issues, the staff was kind, eve... more

Owner Response
jaiminpatel9173, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time and giving us a feedback. We appreciate your loyalty to our brand. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn
Rating

lindaath202019, wrote review 04/12/2019

Great stay

The staff was friendly and helpful. The hotel lobby, breakfast area was always clean. The room was clean, not overly new, but updated and comfortable. It's close to a lot of places and walking distanc... more

Owner Response
jaiminpatel9173, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time and giving us a feedback. We appreciate your loyalty to our brand. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn
Rating

Jamie K, wrote review 02/12/2019

Fantastic!

When we visit the Rochester area, we always stay at this Best Western near the Marketplace. It is close to shopping areas, restaurants, and the University, The staff are friendly and helpful, and th... more

Owner Response
jaiminpatel9173, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time and giving us a feedback. We appreciate your loyalty to our brand. Sincerely, Jaimin Patel General Manager Best Western Rochester Marketplace Inn