Best Western Rochester Marketplace Inn

The rooms were clean and comfortable. A great general location by lots of shops and places to eat. The hot breakfast was good. The morning staff members keepIt spotless and are replenishing food regularly each are attentive to the guests a truly great experience! less

The staff was friendly and attentive from check in to check out. The room was small but clean and had everything I needed. Check out was a breeze, My stay here was stress-free. I would definitely recommend Best western less

Parking lot is dark and, last night, was slick...could have used more salt. Check in was pleasant, room initially appeared OK until I tried to turn on the TV. Could not get remote to work and TV's have no power buttons on them (must be a hotel thing). Long story short, turns out the TV was unplugged from the back of the TV (not at the outlet). Initially wrote it off as it had come loose and fallen out. Not the case, the ONLY way to turn the TV on/off is with the plug. Found this to be unacceptable and therefore the 3 rating. One would think that housekeeping would make sure that everything in the room works...isn't that part of their job? Other than that, room was quiet and I slept well. Breakfast spread was good for hotel fare and the woman working the breakfast room is like the Energizer Bunny. She was certainly full of energy, keeping everything cleaned and stocked. More employees should be like her. Also, not ideal for working or reading in room...too dark. Would probably stay here again depending on the purpose of my visit to this area. less

Have had great stays at this hotel. The rooms are very clean and have been updated within the last year. Nice TV and fridge in everye room. The beds are very comfortable. There is a nice breakfast spread as well. less

We stayed here 4 nights. The room was clean enough, the workers at the front desk were very friendly. I had asked for a gluten free breakfast option when booked and although they have a sign saying they’re proud to offer the gluten free options, there wasn’t any signs saying exactly what was and wasn’t gluten free. When I asked the worker which options were in fact gluten free, she had no idea. Needless to say we ate breakfast elsewhere most days. The last 2 days we were there I was woken up by a drunk in the hall screaming and cursing. I called down and complained on the second night. I also made them aware that in our room the light between the beds wasn’t working properly, I thought it was due to the fact that the plug was maybe loose. So hubby and I pulled the bed away from the wall and found that aside from kleenex and dirt/dust behind there, the plug was actually damaged. I let them know at the front desk and they gave me a gift card for $25.00 for my next stay. For the $ the hotel was good enough, I’d stay there again. less