Best Western Rochester Marketplace Inn

We stayed just one night at the BW Rochester Marketplace Inn and that was good enough for me. The pros--the staff were very friendly and the rooms were (mostly updated). It's in a good location, just a few minutes off I-90, but in an area with a lot of restaurants and shopping. Breakfast was good (although crazy crowded)--it included eggs, bacon, waffle maker, bagels, muffins, cereal and fruit. The cons--the rooms were only mostly updated...my bathroom had peeling wallpaper and the fixtures were rusty. I didn't love that. Also, it was very, very noisy. We had some sort of sports teams staying in the hotel and they were running through the hallways and loud in the rooms around me until very late. and then the fire alarm went off early in the morning. Needless to say, we didn't get a lot of sleep and were actually on the road two hours earlier than planned. less

Best Western Marketplace in Rochester is located close to all major highways and attractions. The staff is really friendly and helpful, and breakfast in the morning is stuffed with eggs, bacon and fresh fruits. For the price we pay, it is certainly better than most name branded hotels in the area. When we go back to the Finger Lakes area, we will stay there again. less

Made my reservations online but then called to have modification and they made the changes without issue. Gave me information on the best time to arrive and when I left items in the room I called 7 hours later and the hotel manager went to the room and found the items and kept them at the front desk for me to pick up. less

The reason I rated this hotel solo is not because of cleanliness or anything like that it’s because we had teenagers running up and down the hallway banging on our door and the manager basically did nothing we will never stay there again we were treated very badly by the manager of the staff was wonderful but he just was very inappropriate less

I made a hotel reservation for 2 nights (May 10 and May 11, 2022) at Best Western Rochester Marketplace Inn via AAA. I called the Best Western front desk (1-585-427-2700) and cancelled the reservation one day in advance of the check-in time. I spoke to a person at the front desk at Best Western. I received a cancellation number 67095. I requested an email confirmation. The front desk lady said since I made the reservation via AAA, they cannot send me an email of the cancellation. Now Best Western claims there was no cancellation call. Best Western also claims I made two reservations with the same name and the same check-in date. I also called AAA the same day to confirm the cancellation. AAA said there is no record of my reservation! I am charged for the hotel stay even though I made the cancellation. less