Best Western Rochester Marketplace Inn

Recently stayed here again for the first time in over 10 years. The property is showing it’s age and maintenance appears to have slipped since my last stay. Floors stained , wiring hanging in elevator with electric tape used to hold it up. Pictures missing in the room, tub constantly dripping in our room. That said the hotel was quiet for the most part the staff was friendly and the hotel fees where reasonable. Breakfast was ok but nothing special. I think the property is over due for a renovation. less

I stayed with my son while visiting RIT, conveniently located to the school and restaurants. Very clean hotel , breakfast was good , friendly staff , the rooms were comfortable. Our toilet did not flush the knob was broken, when I called the front desk the staff member came running up with a new room key right away , I thought that great service fixing the problem right away . I would stay here again . less

Drove all night arrived at 8am told front desk wanted a quiet room,Got room on first floor Outside was A dumpster, they were remodeling the 2nd and 3rd floors and were drinking everything to the dumpster And in the driveway in front of my room,it sounded like a construction site which it was.I have stayed at this Motel several times and have enjoyed my stay. I should of been told of construction as I got no sleep. less

My child left clothing in the drawer. I called and they said they would contact the head of housekeeping. Said they keep items for 30-60 daysl No one called me back at all. I was willing to pay to ship the clothing but heard nothing. Called again and heard that the head of housekeeping was fired??? So, we lost our clothes. Thanks....... less

I was looking for a hotel in Rochester to stay for a family get together. I did not want to stay at the suggestion. This hotel was so nice! Check in was very easy. The front desk person was friendly and helpful. The room was large and clean. A nice bed, refrigerator, coffee machine, and microwave. My only complaint, is the bathroom is so small. The sink is outside the bathroom. Its a little claustrophobic. The breakfast is good. Eggs (they were a little strange), pastries, cereal, fruit, potatoes, and meat. There is a coffee and hot water dispenser that is always on!! Even a juice machine that is always on. The lobby sells frozen dinners, soups, and drinks. This is good for the winter. You don't want to brave the cold when you are hungry. The staff is so very nice and helpful. It is walking distance to restaurants and stores. Nearby most of Rochester. I ubered around and had no problem. The price is really good. I will definitely stay here again, if I am in town. less