Renovation and Staff are great.....but
14/01/2018 katheday, Long Island, NY
I booked this hotel for when I dropped my daughter to RIT. There was a very large snow storm when we got her and the parking lot was cleared. The breakfast area was very nice and the breakfast was amp... more
I booked this hotel for when I dropped my daughter to RIT. There was a very large snow storm when we got her and the parking lot was cleared. The breakfast area was very nice and the breakfast was ample. I went up to the room and everything looked like it has been replaced. We went to use the refrigerator and it was warm and smelled. We needed the microwave and found it unplugged. When I unplugged the fridge to plug in the microwave I noticed the extension cord hooking the TV, Light and refrigerator together was a normal 2 prong extension cord, with NO ground. I also noticed the grounding part of the refrigerator plug was broken off so it could be used. On one side of the plug there was an adaptor for a grounded plug so I plugged in the microwave. Then when I shut the lights out I realized the microwave was going off!! Now I realized why the fridge didnt work!! UGH! less
Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
First off I wanted to say thank you for taking the time to write a review. I'm very sorry to hear about the issues in your room. There are some rooms that never got set up correctly after renovations that we are working to identify and fix. I apologize that you unfortunately received one of these rooms before we could get to it. We are in the process of correcting this and ensuring all rooms are proper. However I am glad to hear that other parts of your stay were pleasant. Thank you again for taking the time to write a review, I do hope that you will give us another try in the future. Have a wonderful day.