For this visit, a 3 at best
08/01/2019 SirVayR, Schenectady, New York
Parking lot is dark and, last night, was slick...could have used more salt. Check in was pleasant, room initially appeared OK until I tried to turn on the TV. Could not get remote to work and TV's h... more
Parking lot is dark and, last night, was slick...could have used more salt. Check in was pleasant, room initially appeared OK until I tried to turn on the TV. Could not get remote to work and TV's have no power buttons on them (must be a hotel thing). Long story short, turns out the TV was unplugged from the back of the TV (not at the outlet). Initially wrote it off as it had come loose and fallen out. Not the case, the ONLY way to turn the TV on/off is with the plug. Found this to be unacceptable and therefore the 3 rating. One would think that housekeeping would make sure that everything in the room works...isn't that part of their job? Other than that, room was quiet and I slept well. Breakfast spread was good for hotel fare and the woman working the breakfast room is like the Energizer Bunny. She was certainly full of energy, keeping everything cleaned and stocked. More employees should be like her. Also, not ideal for working or reading in room...too dark. Would probably stay here again depending on the purpose of my visit to this area. less
ThomasP6347, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to rate and review our property. We are sorry to hear you stay was not satisfactory but we will be sure to check the issues you had mentioned and repair them as soon as possible. Thank you for your positive feedback concerning our employees as I will be sure to let them know to keep up the good work. We hope to see you again in the future and please remember our staff is on property 24 hours a day and always happy to help in anyway we can.