High price and inferior overall quality.
05/11/2017 Arnoram H, Charlotte, North Carolina
Honestly nothing was good for me. Silly coffee machine which dumps black water and breakfast looks like not fresh. Thought of grabbing some bread but after seeing whole set up and dishes I decided to ... more
Honestly nothing was good for me. Silly coffee machine which dumps black water and breakfast looks like not fresh. Thought of grabbing some bread but after seeing whole set up and dishes I decided to eat outside. They have some crap patchwork on ceiling and fitness room was ok but treadmill makes ridiculous noise and has a ripped belt. My mattress was wavy and behind furniture a lot of crap. I was trying to plug in my phone and had to move the night stand and then..I took pictures. I don't want refund but never going to stay in that motel although I travel a lot up North less
Bela S, Manager at Best Western Roanoke Rapids Hotel & Suites, responded to this review
Let me start with a sincere apology. We strive to deliver exception service and product and we fail short with your stay. We appreciate you taking the time to tell us about your experience at our hotel. We are using your feedback to help us improve your stay. If you would like to discuss your stay please feel free to contact us at the hotel. We would like to ensure that the concerns have been addressed. We hope that you will give us the opportunity to regain your trust in our hotel. We look forward to you staying with us in the near future. Thank you