Not much to brag about
18/03/2017 Misty P, St. Petersburg, Florida
Conveniently located off 95 and for the price I wasn't expecting much. The lady who checked us in (at 8:40pm on a Friday night) had zero people skills and probably should change professions immediatel... more
Conveniently located off 95 and for the price I wasn't expecting much. The lady who checked us in (at 8:40pm on a Friday night) had zero people skills and probably should change professions immediately. I've had better personality and service from people at Walmart than what I got from her.
The room itself at first glance was impressive for the price. The beds were comfy and the room was tidy and not dumpy looking. Other than being small, the room was nicely kept. However it didn't take long to notice all the small things that added up to making us happy this was only a one night stay. First off the bathroom was no better than a Motel 8, in terrible need of updates from the walls to the ceiling. The shower itself was stuck in spray mode, the ceiling squares were warped, the walls were severely scuffed and dirty looking with paint peeling all over. They gave us TWO towels to share between three people, etc. The only positive thing I can say about the bathroom is that it had great shower pressure.
The walls were super thin too. You could hear the shower in the room next door as if it was our own shower. I could even smell the coffee brewing at 5am through the wall next door. All night long we heard the traffic in the hallways too. We were on the first floor. There just didn't didn't seem to be any sound proofing anywhere. There was a constant pinging from the AC/heater unit that lasted all night that kept us up as well. My husband best described it similar to the Chinese water torture. The mini refrigerator had two dials on it but both were broken off so you could not turn it on.
On the way out at 6am there was no one at the front desk so we couldn't tell them anything either.
There is a gas station next-door to the hotel but there is nothing else located off this exit. So if you want anything else besides the continental breakfast at the hotel you will have to go to another exit. It's basically located in the middle of nowhere. And that's why it's probably so cheap.
But at least the beds are comfy! less
Bela S, General Manager at BEST WESTERN Roanoke Rapids Hotel & Suites, responded to this review
Thank you very much for staying with us. We appreciate the feedback, by knowing the likes and dislikes of guests, we can improve in all aspects. We take all the comments very seriously and work towards to correct it. On behalf of our entire staff, I would like to apologize for any inconvenience you had during your recent stay with us. Thank you again, and hope that you will visit us again.