Ruined our holiday in Pars DO NOT STAY HERE ITS AWFUL!!!!!!!!!!! 0 stars from us
We have just stayed here for four nights. The bed was broken, the room was tiny, they stole my towels i had taken with me from home. The breakfast was very minimal and very disappointing, the bathroom... more
We have just stayed here for four nights. The bed was broken, the room was tiny, they stole my towels i had taken with me from home. The breakfast was very minimal and very disappointing, the bathroom was filthy with stains all over the walls. And its almost like they treated us completely different to their other guest because we used a groupon deal. We definitely noticed a different level of service we received compared to every other guest. I would not ever stay here again and i would tell everyone to avoid this hotel. Also location is awful, too far from central Paris and rubbish restaurants near by. less
BWRives, Responsable réception at Best Western Rives de Paris La Defense, responded to this review
First I want to thank you for taking the time to post a comment here.
I'm really surprised by your review, because what happened to you (allegedly) never happens in our hotel.
I can understand that you had a bad experience with the receptionist at the time, we will try to see what happened.
However, we NEVER treat the guests that book with Groupon differently from the other guests.
For your information, most of the guests that were here when you stayed did also book with Groupon.
Furthermore, if our hotel is not located in the center of Paris (that is why our prices are better than the hotels that are by the way, and we never lie about our location, we can be found on google maps with one click), you can be in the center through metro line 1 in about 30 minutes.
Once again, your experience differs from all our other guests.
If I'm disappointed that your experience wasn't the one that you were wishing for, you shouldn't mix your feelings with the facts about our establishments, to not mislead anyone.
I wish you the best for your next stays.