Best Western Rives de Paris La Defense

Upon booking we were given the option to have an 'extreme king bed' but when we arrived we discovered that this meant 2 single beds on wheels pushed together which were different heights and moved apart during the night making it difficult for a couple to sleep. The complementary tea and coffee were not restocked at all. We put the 'do not disturb' sign on the door and the cleaner came in anyway leaving us to question why provide the sign if it was going to be ignored anyway I always thought that these signs had the sole purpose of keeping the cleaner from coming in and disrurbing you and the lock on the inside of the door was pointless too as it failed to lock at all. The cleanliness was also questionable as the bed sheets were not changed and upon looking under the bed there were pistachio shells and dust which were certainly not ours and there was white particles in the kettle despite rinsing it out first. The cups provided for tea and coffee were meant for espresso only and were not big enough. In the description the room was described as "soundproof" which was certainly not true as we could hear the TVs coming from other rooms and other guests talking outside our door. For some reason the main light in the room was faulty as it would not turn on only the bathroom and lamp lights worked. The remote for the TV was also not working properly. Also another important thing that is not mentioned in the hotel spec is the fact that it is right next to a cemetery and the entire surrounding area is undergoing construction. As for travelling around it is a bit out of the way and the nearest train station is about half an hour walk although there are bus stops closer by. Another problem was the 'pre-authorisation' of your payment card 3 days before your arrival date. Although this isn't usually a problem, the fact that my booking allowed me to cancel for free the day before we were due to arrive, €94 was taken from my account 3 days before and when we arrived we were charged the full price despite this amount already being taken. All in all I would not stay here again and I would not recommend this hotel for couples as it is completely unsuitable. less

Very helpful staff, room was modern clean and had a kettle and coffee maker.. YES super. Nice bathroom, good breakfast. Only 10 mins walk from shops and resturants, in a nice place, good for La defense business. less

We had a lovely four night stay in Paris at this Best Western hotel. We booked this hotel through Groupon as it was a lot cheaper on there and breakfast was included in the price (£51/night). The location was perfect for us as it is outside the centre of Paris but isn’t too far away on the metro for day trips into the city. The hotel is generally clean and tidy, modern, and the staff are friendly and welcoming. So our overall first impressions of this hotel were good. However, we did have a few issues during our stay here. Firstly, after our first day out we came back to the hotel to find that our room had been seen to by the cleaners (obviously this wasn’t the issue). The issue was that the cleaner/s had left their cleaning stuff in our room, with the window wide open (which was shut when we left) and as the safe in our room didn’t work, anyone could have come in through the window and taken our belongings. They also took our old towels and replaced them with small hand towels instead of regular size ones which meant we had to go down to reception to get these changed. Also, our room had some maintenance issues regarding the doors to the shower. The door wouldn’t close properly and inevitably caused the bathroom floor to become wet when showering. The TV was very temperamental and wouldn’t work for a lot of the time during our stay. We had the same issue with the wifi. We were very reliant upon the data on our phones in order to look up things do to around Paris on the internet. On the other hand, the air-con in our room was very good and kept us cool during the night. Also, the breakfast was nice and had a lot of variety to it. We both agree that we wouldn’t stay here again as the room seemed to lack a bit of TLC. However, for the price we paid on Groupon for our stay, we believe the hotel was of satisfactory quality. less

We have just stayed here for four nights. The bed was broken, the room was tiny, they stole my towels i had taken with me from home. The breakfast was very minimal and very disappointing, the bathroom was filthy with stains all over the walls. And its almost like they treated us completely different to their other guest because we used a groupon deal. We definitely noticed a different level of service we received compared to every other guest. I would not ever stay here again and i would tell everyone to avoid this hotel. Also location is awful, too far from central Paris and rubbish restaurants near by. less

The hotel has a good position outside central Paris. The view from room is great. The breakfast is fair enough, with small quantities but good quality products. The rooms are pretty small, but cosy. The bathrooms need to be upgraded. The staff is welcoming and willing to help you any time. The conexion to downtown Paris is good. less