Best Western Riverside Inn

the room was very clean and spacious, the breakfast was great as it was the best selection we have seen, hot or cold selections available. Not given a 5 star rating because the internet was slow, and the initial check in took longer than expected with a person in training. less

Had to change rooms three times at midnight because the bathroom sink sprang a leak and the first two rooms offered had a television and an AC that didn't work. Two of our bags were soaked. Brittany at the front desk was not interested in dealing with the problems. Was told the manager would deal with my complaint in the morning, but the next morning a woman who I think was the manager told me after I checked out that the manager wouldn't be in until the next day. She told me she would speak to the manager personally and that they would be in touch. Yeah, right! Haven't heard from them. It's been over a week. less

Everyone was smiling and welcoming. The only problem we had was resolved quickly. Loved the offered breakfast. Even with a lot of people checking in and out it went fast. We loved how clean everything was too! less

My husband and I were very happy with our stay. This is an older motel, with air conditioning unit under the window, so it is a bit noisier than central air, but that was the only (and minor) issue. Carpets and all else in our room were spotless, and the staff was pleasant. Pool much bigger than most hotel or motel pools, my husband could happily swim laps. Excellent eggs at breakfast, coffee too. We would stay again. The hotel allows pets, and they are all in one section of the building. Our spotless room was a pet-friendly room. less

Needed last minute room as we were traveling so close to a 10:30pm check in. The clerk had me sign a paper and handed my a room key. Rooms didn't seem well maintained. Toilet ran all night. Other guests were very loud through the halls late into the morning hours. Room was very humid so blankets felt dirty and sticky. Got up at 9am to shower and leave after poor night of rest and the water got hot then went freezing cold and this lasted for longer than 10 minutes as I was trying to rinse out my hair. Check the lady was talking to someone else and after 5 minutes asked if I was checking out and pointed at a box and continued on with her conversation. I would not recommend this hotel. less