Best Western Riverside Inn

2400 Riverside Drive, Macon, Georgia, 31204-1779, United States
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Best Western Riverside Inn

Visit the Cherry Blossom Capital of the World in Georgia and stay at this interior corridor Best Western Riverside Inn in Macon. We are located in the heart of Georgia off of Interstate 75. Our hotel provides easy access to local tourist attractions show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
2400 Riverside Drive, Macon, Georgia, 31204-1779, United States

Reviews of Best Western Riverside Inn

Traveller Overview:
4.0 Rating: 721 reviews
Excellent 40%
Very Good 33%
Average 13%
Poor 6%
Terrible 5%
Rating

NormIllinois, wrote review 06/09/2021

very clean and great breakfast

the room was very clean and spacious, the breakfast was great as it was the best selection we have seen, hot or cold selections available. Not given a 5 star rating because the internet was slow, and... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Guest, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team
Rating

FunTraveler767, wrote review 21/07/2021

Flood in the bathroom

Had to change rooms three times at midnight because the bathroom sink sprang a leak and the first two rooms offered had a television and an AC that didn't work. Two of our bags were soaked. Brittany a... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Guest, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We work very hard to provide the highest level of service for all of our guests and which is why we can’t apologize enough for your stay being so disappointing. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves, and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. Please know, your feedback is very important and critical in helping us understand where we went wrong. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through our guest's feedback. Sincerely, Management Team
Rating

ladyceries, wrote review 20/07/2021

Friendly staff

Everyone was smiling and welcoming. The only problem we had was resolved quickly. Loved the offered breakfast. Even with a lot of people checking in and out it went fast. We loved how clean everything... more

Owner Response
Ricky Patel, Owner at Best Western Riverside Inn, responded to this review
Thank you for staying with us. We love that our guest`s are happy..
Rating

A5823HYkaren, wrote review 19/07/2021

Perfectly cleaned

My husband and I were very happy with our stay. This is an older motel, with air conditioning unit under the window, so it is a bit noisier than central air, but that was the only (and minor) issue. ... more

Owner Response
Ricky Patel, Owner at Best Western Riverside Inn, responded to this review
Thank you for choosing our Best Western. We are glad you enjoyed your stay...
Rating

bprickett83, wrote review 28/06/2021

Last option available...bad idea

Needed last minute room as we were traveling so close to a 10:30pm check in. The clerk had me sign a paper and handed my a room key. Rooms didn't seem well maintained. Toilet ran all night. Other gue... more

Owner Response
Ricky Patel, Owner at Best Western Riverside Inn, responded to this review
Thank you for staying with us. We do apologize that your stay was not a good one. You have to sign a registration slip for your room to acknowledge you stayed as all guest`s do. We wish you would have let us know the problems you had and we would have solved the problem .We hate you had to wait at the desk. The drop box is for room keys to drop off at checkout. It is for sanitary reasons. There is only one of us at the front desk and we have to accommodate as best as we can. Once again we are sorry .