Looks much nicer than it is
11/04/2019 Bearwife, Shoreline, Washington
This appears to be a recently renovated property and it is attractive throughout. It is also quiet. Front desk staff person Ty was outstandingly friendly, efficient and helpful. Breakfast was fine,... more
This appears to be a recently renovated property and it is attractive throughout. It is also quiet. Front desk staff person Ty was outstandingly friendly, efficient and helpful. Breakfast was fine, the standard BW fare. But the renovators appear to have been very shoddy workmen. In our first room, we could not get a Wi-Fi signal. In our second room we could, but the room cooling system never actually delivered cool air. It did, however, make a ton of noise. The hooks on the bathroom door were at the very top, out of reach of normal humans. The bathroom tap controls were stiff and made warm/hot water hard to get. The false marble countertop was discolored around the taps, which were designed to deposit water on the marble almost as much as into the sink. The bed sheets were scratchy and the pillows were lumpy. It just wasn’t up to BW normal standards though very attractive. less
MasterkeyHospitality, Hotel Marketing Agency at Best Western Riverside Inn, responded to this review
Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. I have addressed all the negative aspects raised by you to our housekeeping and maintains staff to ensure that these events do not reoccur in the future. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.