Best Western Riverside Inn

2400 Riverside Drive, Macon, Georgia, 31204-1779, United States
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Best Western Riverside Inn

Visit the Cherry Blossom Capital of the World in Georgia and stay at this interior corridor Best Western Riverside Inn in Macon. We are located in the heart of Georgia off of Interstate 75. Our hotel provides easy access to local tourist attractions show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
2400 Riverside Drive, Macon, Georgia, 31204-1779, United States

Reviews of Best Western Riverside Inn

Traveller Overview:
4.0 Rating: 710 reviews
Excellent 40%
Very Good 34%
Average 13%
Poor 6%
Terrible 5%
Rating

gerretth2021, wrote review 02/03/2021

Not worth your money, You feel cheated I assure you

Very small rooms, dusty, bathroom door almost touches toilet. Mold on the shower curtain. Shower kept going cold, maintenance was suppose to come fix it but didn’t. You can tell that they don’t take v... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Guest, We appreciate that you took the time out to provide us with a candid review. We are deeply sorry to hear that your recent stay at our hotel was anything less than satisfactory. This is not our hotel's norm. And we would like to assure you that we have shared your concerns with our team to ensure these situations are not repeated in the future and resolved in an instance. We sincerely hope you would give us another chance to provide you with a better and superior hospitality service the next time you are in town. Best Regards, Management Team
Rating

Stephen Z, wrote review 25/02/2021

2021 trip

We were touring Florida & Georgia and visiting friends. We did several historical visits/tours. The Best Western Riverside Inn was a GREAT place to stay. It was VERY clean , great staff and good break... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Stephen, We would like to thank you for taking the time out to write us such a wonderful review. We are delighted to hear that your recent stay at our hotel was satisfactory and you had a great time exploring the neighborhood. Thank you again for recommending us and we look forward to serving you again! Best Regards, Management Team
Rating

Marianne S, wrote review 11/01/2021

Excellent customer service

The next morning we were greeted by the maintenance personnel as we left the room. The positive attitude is similar to what we have been accustomed to on a cruise ship. It gave us a great start to the... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Marianne, Thank you for taking the time out to write us a positive review. We are extremely glad to know your recent stay at our hotel was up to the mark. Our staff strives to provide a superior quality service for all our guests and we are happy to hear we were able to meet your expectations regarding the same. Again, thank you for recommending us. We look forward to hosting you and your loved ones again in the near future. Best Regards, Management Team
Rating

kareneschu, wrote review 20/11/2020

Stayed 1 night while traveling through the state TERRIBLE CUSTOMER SERVICE

Simple stay for 1 night but from the reservations agent (not sure where we got directed to...bad reservations number hopefully) - stated - did I stutter and hung up on me,.... to the male desk clerk c... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Guest, Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, Management Team
Rating

dkorvanen, wrote review 06/11/2020

Room Filthy

The room was filthy and dusty really dusty like it had not been cleaned in months The excuse was someone rented the room for 1 month.... looked like it wasn’t cleaned hopefully the sheets were! I ha... more

Owner Response
Masterkey Hospitality, Owner at Best Western Riverside Inn, responded to this review
Dear Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. Best Regards, Management Team