Best Western Riverside Inn

Simple stay for 1 night but from the reservations agent (not sure where we got directed to...bad reservations number hopefully) - stated - did I stutter and hung up on me,.... to the male desk clerk checking us out and the other female at the desk today (11/20/20) every single one of them was NOT PLEASANT AND HAD TERRBILE CUSTOMER SERVICE SKILLS. TERRIBLE. Only person worth keeping is the person who worked at check-in last night 11/19/20. less

The room was filthy and dusty really dusty like it had not been cleaned in months The excuse was someone rented the room for 1 month.... looked like it wasn’t cleaned hopefully the sheets were! I have pictures but no where to post them less

The property is older and could use some renovation, but overall the place was nice and clean. The curtains in the rooms could be better as they hang loose and the parking lights shine through all night and the bathroom is tiny! Overall it was clean and efficient. I was skeptical because none of the staff wore a uniform so I was unsure who was working and who was not working. The less

Old Hotel refurbished. The first impression is good when you come in the lobby with nice stairs and white piano but when I come in the room smells like old dirty AC or maybe the carpet. I return to the front office and request to change the woman looks me with a bad face... but gave me a better one. I am lucky the hotel there is a lot of available rooms. I take this option during my trip back to Florida. Next time I will try a better place. less

Our family stayed one night while moving cross country with two dogs. We chose this due to the price and accepting our fur babies. The lobby was beautiful. The staff was very nice. We were directed to our room in their “pet area”. Upon entry into our room, my husband was immediately ready to leave. There were chunks of dirt and dust on the top of the toilet from the vent directly above. The room was musty and smelled like mildew and pet urine. I cleaned the room using sanitizing wipes ( due to COVID, I now carry them with me). The wipes were visibly dirty, which leads me to believe the room had not been truly cleaned in some time. Our room had two queen beds. My husband was setting on one bed and reached over only to find the bed was wet in several spots, not just damp. (The entire room felt damp). We had adjoining rooms with our son. The doors were pretty much stuck together and we were unable to utilize the joint rooms. One door was able to be opened and there was mildew on the doors. To date, this was the nastiest place I have ever stayed. The night before, we stayed at a competitor’s hotel for less money a night and it was nearly spotless. During this time of the pandemic, we expected the rooms to be clean, yet they were not. I was not expecting the Ritz Carlton, but was definitely expecting a clean room for $100/ night. I couldn’t wait to shower the next morning and leave. I will never stay in this place again. I’d rather sleep in my car at a rest stop. less