Reeks of Smoke! No elevator! Rude Staff!
13/10/2016 cdawn872, Savannah, Georgia
I have never left a review for a hotel before, but this one has earned a review from me. I was a little concerned as I drove up to the hotel because the area seemed very rundown and not particularly s... more
I have never left a review for a hotel before, but this one has earned a review from me. I was a little concerned as I drove up to the hotel because the area seemed very rundown and not particularly safe. The lobby smelled strongly of smoke, but I hoped the room would be ok. As I came in with our luggage I discovered that were was no elevator (a nice thing to know in advance!!!), so my four young children and I had to haul it up a flight of stairs to our room on the second floor. My husband is deployed oversees and we were weary evacuees from Hurricane Matthew - this was the last thing we needed! As I opened the door to our room, the housekeeping staff in the hallway snapped angrily at me in a language I couldn't understand. I realized the room was not clean! So back down the stairs we all went to get a new room. Our non-smoking room reeked of smoke! At that point I would have left to find another hotel, but I couldn't afford to pay for two rooms and almost everything else was booked. We woke up the next morning with sore throats from the smoke and got out of there as quickly as we could (of course I had to wait at least 5 minutes at the front desk before anyone showed up so I could check out!). DO NOT STAY HERE! This hotel is not worth taking a chance on just to save a few bucks. less
Gloria B, Guest Relations Manager at BEST WESTERN Riverside Inn, responded to this review
We sincerely apologize for the problems that you encountered, this certainly is not typical for our hotel or services. We want to assure you that we do our best to ensure that smokers do not smoke in our nonsmoking rooms; and when a situation like this occurs, we address it immediately so our guest are not inconvenienced. We always want our guest to feel welcome, we apologize that you did not feel that we were friendly.
We do hope that you found your property, family and friend safe when you returned to the hurricane damages.
Best Western Riverside Inn