Our family stayed one night while moving cross country with two dogs. We chose this due to the price and accepting our fur babies.
The lobby was beautiful. The staff was very nice. We were directed to our room in their “pet area”. Upon entry into our room, my husband was immediately ready to leave. There were chunks of dirt and dust on the top of the toilet from the vent directly above. The room was musty and smelled like mildew and pet urine. I cleaned the room using sanitizing wipes ( due to COVID, I now carry them with me). The wipes were visibly dirty, which leads me to believe the room had not been truly cleaned in some time. Our room had two queen beds. My husband was setting on one bed and reached over only to find the bed was wet in several spots, not just damp. (The entire room felt damp).
We had adjoining rooms with our son. The doors were pretty much stuck together and we were unable to utilize the joint rooms. One door was able to be opened and there was mildew on the doors.
To date, this was the nastiest place I have ever stayed. The night before, we stayed at a competitor’s hotel for less money a night and it was nearly spotless.
During this time of the pandemic, we expected the rooms to be clean, yet they were not. I was not expecting the Ritz Carlton, but was definitely expecting a clean room for $100/ night. I couldn’t wait to shower the next morning and leave.
I will never stay in this place again. I’d rather sleep in my car at a rest stop. less