STAY SOMEWHERE ELSE
12/07/2018 Courtney S,
Right from the start this hotel was a disappointment. I was ‘greeted’ by a rude lady at the front desk who stated “our internet, TV, and phone aren’t working” even before saying hello. That same lady ... more
Right from the start this hotel was a disappointment. I was ‘greeted’ by a rude lady at the front desk who stated “our internet, TV, and phone aren’t working” even before saying hello. That same lady stunk up the whole lobby by smoking right outside of the front door every time I was coming into or out of the hotel- ironically right next to a huge sign stating that this is a smoke-free facility. The hotel is an outdated cheap hotel that hasn’t been updated since the 80s at best. It’s musty in the hallways. There is no elevator. So you lug your stuff up a staircase. The air conditioner vents in the Hall leak on your head as you go down the hall (maybe the cause of the musty smell is mold...?) The room smelled terribly like mildew. I had a headache from the smell all three nights. The doors don’t shut behind you, FYI, because walking to and from my room I saw multiple door wide open with no one in the room and belongings visible from the hall. The hotel is in a bad part of town and the bar attached to the hotel is sleazy. There was a homeless and or drunk person sleeping on the sidewalk one night. I would NOT stay here with my children. The breakfast was good but the lady had a tip jar out on the counter. That seemed pretty pretentious to me and made me feel awkward.
My advice is to continue up 75/Riverside Drive a few more miles and stay in a better part of town with nicer hotels. less
Ricky P, Public Relations Manager at Best Western Riverside Inn, responded to this review
First let me start off by apologizing for your stay. I am very sorry to hear that you had an unpleasant stay. During that time there was an outage in our area which caused the phones, tv, and internet not to work, I do apologize for you being informed in such a rude manner. However, our hotel is not 100% smoke-free, we do have a few rooms that we allow smoking in and many guests smoke outside.
Just a little informative notes: Our hotel has renovated as of last year 2017 and we are currently finnishing up our renovations (the lobby and hallawys are the last phase). Our rooms furniture and carpet is new, the breakfast room, fitness room, and pool area has also been updated. In addition, we have a 24 hour lock security system which allows entry in and hotel only with a key. I am not sure what room you was in but I would like to know did your report your complaints to the front desk. We take all complaints seriously and we do follow-up on each daily. All room doors have new security locks as well.
The bar is located next door and it is an optional place. The hotel does not run any of the operational duties of the bar. The bar is open to the public and to anyone that chooses to enter. At no time is anyone required to tip our breakfast host that serves our guest daily. Leaving a tip is also optional not required.
Again we apologize for your stay and we hope you have a pleasant day.