Best Western Riverside Inn

We stayed one night here on our way to the beach, and everything was exactly as it should be. The Inn is a quick trip off of the interstate, and the room was quiet, clean and roomy. We checked in late, and the night clerk was helpful and friendly. A real highlight was the breakfast hostess, who was beyond efficient; she seemed to be able to anticipate everyone's needs and meet them right away. Most of all, though, she was just a delightful person; she brightened up the room and made our day better. She deserves a big raise! less

First: all staff were polite and helpful, the parking lot was well maintained, and overall most areas seemed clean. The ladies working in the breakfast area were delightful. According to Best Western’s app, this hotel has a cocktail lounge; according to an employee, they are not affiliated with the cocktail lounge next door that was closed “after they were busted selling crack”. According to the app, amenities included a USA Today and our reward status offered a bag with water and snacks upon check in; neither were available, somehow because of COVID...? In our king room, the bathroom was so small that it was impossible to get out of the shower without closing the door and stepping around the toilet and the toilet paper holder was located under the sink counter. This did not live up to the standards of Best Western to which we have been accustomed. less

After a couple of weeks traveling, we were totally impressed with this hotel. We didn’t have a reservation but needed to stop and sleep. Jean took our call and was so very kind and helpful, assuring us of a room upon arrival. She greeted us with a big smile and had us in a room in no time. Customer service was better than any other hotel, by far. The room was clean, with all the amenities we needed. The hot breakfast bar offered a huge variety of fresh options, eggs, sausage, biscuits, gravy, waffles, fruit, yogurt, pastries, cereal, milk, juices, etc. Frances kept everything well stocked and clean. She was quick to check on patrons and was so kind and very proud of the breakfast offered. I highly recommend this as a stop along the way or as a destination! Best stay all vacation! less

Customer service was excellent so friendly and helpful. Rooms were clean and it was easy to get to and get in and out of. Parking lot was well lit and property was well kept and maintained. Check in and check out was very easy. less

Checked in to this BW hotel was quick , efficient and the lady who checked us in was the one whom I made reservations with on the phone , calling the hotel directly. She had us in our rooms very quickly. The hotel is an older building kept up very well, both rooms we booked were clean, sanitized and everything worked properly. Upkeep has been a priority for this BW and it shows. I asked for two quiet rooms which we were booked in, toward the back of the hotel and we slept soundly after a long day of driving north on I 75. less