Unprofessional staff, tired rooms, lousy view, overpriced.
07/02/2017 delver313, Greater Melbourne, Australia
Living a little outside of Melbourne we look forward to the occasional night out in the city. So as this hotel was very close to the venue we were attending for a friends 40th birthday party we booke... more
Living a little outside of Melbourne we look forward to the occasional night out in the city. So as this hotel was very close to the venue we were attending for a friends 40th birthday party we booked an apartment there. A bit confusing on arrival as although the address is in Flinders street the actual entrance is down a narrow one way lane. On their web site they say you can park your car for $35, this was confirmed on their emailed confirmation but just to make sure I called the day before and was assured I could park our car for $35. However on arrival I was told their car park was full and I was directed to park in the nearby Wilson Car Park. The apartment was a little tired and the view not very nice. Our unpleasant surprise after checking out the next morning was a parking fee of $96! Apparently I was supposed to be informed on arrival to ask reception for a ticket for the Wilson Parking facility so I would be only charged the quoted $35. I queried this by email when we arrived home but was told to take the matter up with the Car Park. They did apologize for not informing me but refused to reimburse me for their oversight. They have no customer service and no integrity....they just don't care. Find somewhere better, it won't be very hard! less