Locked out at 1am, closed down brothel in lobby, and put in a building separate to the main hotel
03/08/2018 ThisismeSC, Melbourne, Australia
Quite honestly, the room was OK, and not bad for the price. Everything else - absolutely TERRIBLE. On check in we were told our room was actually in a separate building and given direction to a poorly... more
Quite honestly, the room was OK, and not bad for the price. Everything else - absolutely TERRIBLE. On check in we were told our room was actually in a separate building and given direction to a poorly signed glass door. On entry into this separate building, the only door you see is for a massage palour with a great big VIC Police notice declaring it an illegal brothel. Additionally, dust, cob webs and dirtiness prevails in this tiny lobby. On entering the lift, we realised we weren't actually told which floor our room was on, so looking at the dodgy hand-written less
Cindy_Riverside, General Manager at Riverside Apartments Melbourne, responded to this review
I apologize for your unpleasant experience, and totally understand your concerns.
Our house keeping team and reception staff always give their best to provide outstanding service to our guests, as you said the room itself is OK. Unfortunately we only own upper 3 levels and ground floor does not belong to us. The dirtiness you see through the lift glass is from outside and we've pushed body corporate to arrange professional building cleaning company to clean it. Our staff can only clean the inside for safety reason.
regarding your concern about the massage store, the landlord said they are under legal process to vacant the place. And we believe it won't take long time. We didn't realize what happened in the store because no guest complained about it before. As we have 24 hours onsite security and camera in the lobby area, our guest didn't get any problem with the store so far.
Thank you SC for your kindly review and we will try our best to fix these issues as much as we can.