Won't stay again
04/03/2019 k d, Grand Blanc, Michigan
If you are looking for a clean place to stay this is NOT it. The restroom was more than dingy... floor, toilet, doors and loved the pubic hair in the tub. They clearly don't wipe anything down as th... more
If you are looking for a clean place to stay this is NOT it. The restroom was more than dingy... floor, toilet, doors and loved the pubic hair in the tub. They clearly don't wipe anything down as there were pop can rings on the tables. Carpet needs to be cleaned/replaced. Did we mention we spent $200 on our room at the end of the season! We weren't told it was an adjoining room either. The website is so deceiving, the rooms look so modern and clean with a nice white duvet type blanket on the bed. Not in the room we were in!. Also woke up the next morning to bites or welts all over my face and neck. less
NorthStar271722, Front Office Manager at Best Western River Terrace, responded to this review
First of all, thank you very much for your review. Secondly, please accept my sincere apology for the inconvenience you had during your stay. You mentioned you stayed with us at the end of the season. I am just making sure you have correct property, as our end of the season was the end of the August, around 6 months ago. We give cleanliness and extremely important as we are in the hospitality business. Nevertheless, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 231-627-5688.
Front Desk Manager
Best Western River Terrace