27/07/2019 Cheri H,
My boyfriend and another couple stayed there on the weekend of July 19th. The rooms are old and bathrooms are very outdated and small. Still we stay there for location to boat. My boyfriend and I sp... more
My boyfriend and another couple stayed there on the weekend of July 19th. The rooms are old and bathrooms are very outdated and small. Still we stay there for location to boat. My boyfriend and I split nights with our room and the other couple paid 2 nights for their room. When we received the charges on our credit card they had OVERCHARGED 2 of the 3 of us. I called Renee at the front desk on Monday. She said there is no management and there was nothing she could do but pass on the information. I waited until Thursday and talked to manager Melissa. (I had to call again!) Melissa said she would fix the situation. I look at my credit card online today and there was ANOTHER charge for 211.25. Thus far for 1 night I paid 658.37. I called again this morning and Renee answered again. I explained the situation and wanted my money back. Once again Renee said I will pass it on there is nothing I can do. I started demanding things get fixed. In turn Renee got EXTREMELY RUDE and UNPROFESSIONAL. What is wrong with someone wanting 450.00 that they were overcharged back. If this does not get resolved I may have to report it to proper authorities. Watch your credit card people. less
Axay S, General Manager at Best Western River Terrace, responded to this review
Dear Cheri H.
First of all, please accept our sincere apology for your inconvenience for the inconvenience. Secondly, we have sent you the corrected folio on the same day you pointed out that the way you wanted to split the payments. The confusion was created due to both rooms under your name and on your card. When you called and wanted to change that, we have charged your friend rooms both night on their card and split your room charges between you and your boyfriend’s credit card. We have made the correction as soon as you have pointed out and emailed you both folio with changes. However, it’s up to your financial institution, generally, it takes up to 10 business days to reflect credit on your account. We are happy to talk to your financial institution to resolve the issues on hand.
Thank you for your business