Best Western River Terrace

I booked this hotel for a total of 4 days on Hotels.com. Part of my vacation was changed and we contacted (hotels.com) and changed our days from 4 to 2. Hotels.com contacted the hotel and it was confirmed and I kept ALL emails concerning this to protect myself. THANK GOODNESS I DID! When we arrived I had noticed that Best Western charged me a no call no show for the first night of the canceled days that we confirmed with them and hotels.com. The lady, Renee at the front desk was very rude, no let me take this back, extremely rude and it added to the frustration of our vacation. I was told the manager was to be in the morning and it would be resolved and we waited around on OUR vacation waiting to a point that we were tired of waiting all morning and went about our day. When we finally did get to talk to the manager the same info was given to us that we did not show. I called hotels.com and my credit card company to fight this. We were told the person who excepted our ordinal cancellation was the very own front desk lady Renee who was so rude to us. By the time we left to continue our vacation we were very upset and the relaxation we had intended to do was gone. The manager as we checked out told us that they reversed the charges because of my emails I sent to her on the canceled dates and rebooking which was done the SAME DAY. The hotel blamed all of this on HOTELS.COM and would not take responsibly on the part that the lady at the front desk would not fess up to her mistake. I would highly recommend to NOT stay at this hotel at all!!!!! less

Beautiful Location right on the Cheboygan River. All rooms have a front and back door. The back door leads right out to the Cheboygan River with patio seating. Very peaceful setting to watch many boats cruising at no wake speed. Also many ducks.Very friendly staff good breakfast. This was our second stay at this property and we would stay again. REMEBER BEST WESTERN POINTS DO NOT EXPIRE! less

Probably because of the age we were disappinted in this best western. The carpet was worn and dirty which we realized after walking barefoot on it., sheets were clean but worn thin. It just seemed like a tired place. The river outside our room was a relaxing view. Breakfast selection was good. less

Great place to stay on the river. We had our boat and it was nice to walk to our boat everyday without putting in/out. The staff was very accommodating and went above and beyond to meet my needs. Breakfast was good as well. less

My boyfriend and another couple stayed there on the weekend of July 19th. The rooms are old and bathrooms are very outdated and small. Still we stay there for location to boat. My boyfriend and I split nights with our room and the other couple paid 2 nights for their room. When we received the charges on our credit card they had OVERCHARGED 2 of the 3 of us. I called Renee at the front desk on Monday. She said there is no management and there was nothing she could do but pass on the information. I waited until Thursday and talked to manager Melissa. (I had to call again!) Melissa said she would fix the situation. I look at my credit card online today and there was ANOTHER charge for 211.25. Thus far for 1 night I paid 658.37. I called again this morning and Renee answered again. I explained the situation and wanted my money back. Once again Renee said I will pass it on there is nothing I can do. I started demanding things get fixed. In turn Renee got EXTREMELY RUDE and UNPROFESSIONAL. What is wrong with someone wanting 450.00 that they were overcharged back. If this does not get resolved I may have to report it to proper authorities. Watch your credit card people. less