Best Western River North Hotel

125 W Ohio Street, Chicago, Illinois, 60654-7168, United States
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Best Western River North Hotel

Experience our newly renovated hotel in downtown Chicago that offers on-site parking (25 fee per day) and an indoor pool. Walk to Michigan Avenue, the free Navy Pier trolley or Millennium Park. Chicagos museum campus is just a short ride away, home t show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
125 W Ohio Street, Chicago, Illinois, 60654-7168, United States

Reviews of Best Western River North Hotel

Traveller Overview:
4.0 Rating: 3032 reviews
Excellent 42%
Very Good 36%
Average 12%
Poor 4%
Terrible 2%
Rating

DanielTompson, wrote review 11/10/2020

Good location

Pros: Good Location in the heart of river north. A lot of good restaurants walking distance. Cons: Bed need to be improved. Room has a fair space with an office table. Maritza from the front desk i... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We are pleased you enjoyed our central downtown location, room space and the service from out team. We do apologize if you found the bed to be less than expected, this is not typically our guest experience. We hope to see you again should your travels bring you back to Chicago.
Rating

shantlly1468, wrote review 06/10/2020

Loved it

I have stayed at your hotel several times while visiting Chicago. I love the updated decor and the new breakfast vouchers. The hotel is within walking distance of practically everything we wanted to... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We are so pleased you enjoy the renovations and our central downtown location. We hope to see you again soon.
Rating

Freedom39015781217, wrote review 22/08/2020

Best Western Yuck!

During COVID 19 spike, no masks on staff in rooms or common areas. Back door to ground floor broken, unlocked at all times. Drug deals occurred in parking lot-even an overdose event 20 feet fr our car... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
We are sadden to hear you had an unpleasant experience at a Best Western, but we believe your stay was at a different hotel and not at Best Western River North hotel in downtown Chicago as your comments do not match with our property. All of our staff wear masks. We have security camera footage to back this up.We also have several other COVID -19 protocols in place including partitions in the front desk area, hand sanitizer stations along with social distancing markers. We do not have a back door to the ground floor as mentioned in your review. We have 2 entrances, both in the front of the hotel. We have a parking attendant that patrols our lot and have not had any instances as you have described. Again we are sorry to hear that you had an unpleasant stay and apologize on behalf of Best Western.
Rating

leeperlk, wrote review 15/08/2020

Excellent service and comfortable beds

Have stayed here several times and the staff continues to be excellent. Kind and courteous, they go out of their way to take care of us. I asked for extra blankets and towels and they quickly brou... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for your continued patronage of our hotel. We are pleased you find the team to kind and courteous and go above and beyond. We hope to see you again soon.
Rating

cece2beautiful, wrote review 15/08/2020

Convenient and Pleasant!

Unfortunately We Experienced A Powerage Recently And Needed A Night Just To Recoupe From No Power For 5 Days Total, 4 Nights. Everything Was Clean And Suitable For A Quick Trip To The City From The Su... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
We appreciate you staying with us and allowing us to be your home away from home during your power outage. We are happy the hotel was found to be clean and your stay was pleasant. We hope to see you again under better circumstances.