Good guest desk staff
The guest desk staff service is really good. Cleanliness in the room is very poor, really bad. Stinky room, with old masks and trash under bed ad night table. No housekeeping attetion at any time.Loca... more
The guest desk staff service is really good. Cleanliness in the room is very poor, really bad. Stinky room, with old masks and trash under bed ad night table. No housekeeping attetion at any time.Location is perfect. less
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments. We are please you enjoyed the service from the staff. We do apologize if other areas of your stay were less than expected. These are not typical of the comments we normally receive and we would like to look into this further. If you would take a moment and send us a direct email to reservations@rivernorthhotel.com so we can gather addition information regarding your stay so we can follow up. We have a very robust housekeeping and inspection process along with additional safety measures in place due to the global pandemic. We look forward to hearing from you directly.