Best Western River North Hotel

125 W Ohio Street, Chicago, Illinois, 60654-7168, United States
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Best Western River North Hotel

Experience our newly renovated hotel in downtown Chicago that offers on-site parking (25 fee per day) and an indoor pool. Walk to Michigan Avenue, the free Navy Pier trolley or Millennium Park. Chicagos museum campus is just a short ride away, home t show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
125 W Ohio Street, Chicago, Illinois, 60654-7168, United States

Reviews of Best Western River North Hotel

Traveller Overview:
4.0 Rating: 3050 reviews
Excellent 42%
Very Good 36%
Average 12%
Poor 4%
Terrible 2%
Rating

janehtpena, wrote review 11/04/2021

Family trip

Very good service, clean room ,overall wonderful experience. I would highly recommend staying here. I loved the room service, wonderful location. I would definitely stay here again. My kids loved the ... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel for your family trip. We are pleased to hear that the stay was enjoyable and you found the service to be very good and the room clean. We hope to see you again should your travels bring you back to Chicago.
Rating

Tim O, wrote review 10/04/2021

Good hotel, bad housekeeping.

I stayed at this hotel for four nights. Each day I put the please make up room sign on my door and each day I came back and my room was never attended to. I had to call to get extra clean towels. The ... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your comments. We apologize for any miscommunication. Due to COVID 19, our state and brand mandate that housekeeping service is by request only and that request must be made through the front desk. This policy is posted on our website and our team should have mentioned it at check in as well as a paper copy of our COVID 19 policies are handed out upon check in. We are pleased that other than this miscommunication you found the hotel to be nice with a good restaurant. We hope to see again on future trips to Chicago.
Rating

Suzanne W, wrote review 05/04/2021

Very clean and close to everything!

We enjoyed our stay in the spacious King suite. Room was clean and parking was safe and reasonably priced. Lobby staff were amazing! The restaurant's food was okay. We didn't get a chance to go to... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for staying with us and sharing your experience. We are happy to hear you enjoyed the cleanliness and safety of the hotel. We are sorry that due to COVID restrictions you were unable to secure a time for the pool area, but we hope you have a chance to come back in the future and enjoy the area.
Rating

emma s, wrote review 04/04/2021

Disappointing

Woman who checked me in was rude and apologetic when she overcharged me. The tub didn’t drain and the toilet plugged. They sent someone to repair it but he didn’t say a word to me, went into the bathr... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for sharing your comments as it is through feedback such as yours that we can make improvements. We do apologize if your stay was less then expected, this is not the typical experience of our hotel and we will investigate where the service breakdowns occurred. We welcome a second chance to impress you.
Rating

tsjohnson2, wrote review 01/04/2021

Nice

Checked in around 3am. The noise from the street wasn't bad, even the location is towards the inner city. Bed and bathroom were clean, room was neatly organized and spacious. Would recommend for an ov... more

Owner Response
River North Hotel, General Manager at Best Western River North Hotel, responded to this review
Thank you for choosing our hotel and for sharing your comments. We are happy that you found the room to be clean and spacious. We hope to see you again should your travels bring you back to Chicago.