20/04/2017 Susan O, New York
The best part of the hotel is the staff. Jim, who checked greeted us, the breakfast staff, folks that answered the telephone and the gentleman working the desk in the morning were all upbeat and prof... more
The best part of the hotel is the staff. Jim, who checked greeted us, the breakfast staff, folks that answered the telephone and the gentleman working the desk in the morning were all upbeat and professional. Sadly, the hotel is pretty low budget and unappealing. The bed linens, towels and toilet were clean, but I noticed dirt in corners and on the carpeting. Old toothpaste in the sink confirmed my suspicion that cleanliness was lacking. It was simply not the standard available at other locations for the same or less money. This was one time that saving $50 was NOT worth it! less
MParlin228, General Manager at Best Western River Cities, responded to this review
Dear Susan O,
Thank you for taking the time to fill out the survey about your recent stay with us.
I am so sorry that your stay with us didn't live up to your standards. I appreciate you letting me know where it fell short so that I may address it immediately so that neither you nor any other guest will experience that. I know that next time you stay with us it will be a great one.
If there is anything I can do to make this right please don't hesitate to contact me personally at 606-326-0357.