Not worth the money stay else where
24/09/2018 Brian W, Calgary
The rooms are run down bed was bad. Breakfast was worse we have had. Coffee was like coloured water. Worse best western we have stayed at by far. Poor rooms, poor rooms, breakfast sucks, bed and ... more
The rooms are run down bed was bad. Breakfast was worse we have had. Coffee was like coloured water. Worse best western we have stayed at by far. Poor rooms, poor rooms, breakfast sucks, bed and furniture out dated. less
Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Mr. Walker,
I would like to extend our sincere apologies for not meeting your expectations. Our mission is to offer exceptional customer service and overall experience to all our guests. We are sorry that our pillow top mattresses and choice of furnishings did not please you. We will continue to improve on our complimentary deluxe hot continental breakfast as we recognise that it is the most important meal of the day.
Your business is very important to us and we value your feedback. Thank you for taking the time to complete the survey.
We look forward to have another opportunity to welcome you and your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 403 843 2999.
Valerie-Ray St-Jean
General Manager