12/08/2018 pedersens4, Blairmore, Canada
My kids were at the pool and were told they could not be unsupervised. When my oldest told the staff he was 14, the staff member said “you are not 14, you have to leave”. My kids were very upset to no... more
My kids were at the pool and were told they could not be unsupervised. When my oldest told the staff he was 14, the staff member said “you are not 14, you have to leave”. My kids were very upset to not only be told to leave when they were having fun, but also that staff didn’t believe them!
I went to the front desk and spoke directly to the person and told her that yes, my son is very short, but he IS in fact 14. She replied “oh, ok”. I think an apology was the least she could have done to rectify this situation as this was supposed to be a fun and relaxing family weekend.
Unfortunately, We did not feel that the staff cared whether we felt welcome or accommodated. less
Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Mrs. Pedersen
The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We apologize that you did not feel welcome during your stay with us.
Our policy is that any minor swimming in our pool must be accompanied by an individual 16 years and over. Being a hotel we unfortunately do not have a lifeguard on duty. Our guest servive agents do there best at keeping our guests best interest and safety a priority by insuring our swimmers are supervised.
Your business is very important to us and we value your feedback. Thank you for taking the time to complete the survey.
I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999.