Bring you blanket!
Hotel was extremely cold. Heat did not work. Left it on 86 all night and was still cold in the morning (and I like the room cool usually). I heard another guest ranting to the staff about how cold i... more
Hotel was extremely cold. Heat did not work. Left it on 86 all night and was still cold in the morning (and I like the room cool usually). I heard another guest ranting to the staff about how cold it was. Area where you check in was warm, hallways leading to your room were freezing and your room.... artic.
Room needs upgrades, a huge patch above shower that looked awful. Must keep all food in the breakfast area (posted). Also the biscuit would not cut with the plastic knife #hardasabrick. Worst Best Western I have stayed at in several years. I stay at a lot of them as well with work. We had to stay in a handicap accessible room yet the hotel was fairly empty. Had 1 double bed, not queen, not king a double. Will not stay here again! Hope this helps you avoid this hotel. Thanks less
FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
We appreciate your taking the time to leave us this message. The frustration of having a room that doesn't meet your expectations is more than understandable, and letting us know about the heat issues is helpful for us - we'll be taking a look at the heater in that room and in our hallways, as well as working with our breakfast staff to improve all of our guests' experiences.
As for your room, we do apologize, but the room is one you chose when you booked through the corporate website. We've had guests comment that the website can be confusing - the accessible rooms are higher on the page than the normal king or queen rooms and often appear in high demand (such as the listing reporting only one or two available) - but the corporate website is out of our personal control. Once you've booked, we have to assume you've chosen the room that's right for you.
Despite all this, we will take all of your comments as constructive and move forward with them as opportunities to improve, and we're always grateful for the chance to make someone's experience with us a better one than they've had before. We do hope you'll return and see the improvements we make with this feedback firsthand. Thank you again!