Two separate nights exactly as expected
This hotel is older, but the beds are comfortable and the whole place is CLEAN. I have seen some older hotels go to crap because their owners didn’t want to put the work in to maintain them, but it’s ... more
This hotel is older, but the beds are comfortable and the whole place is CLEAN. I have seen some older hotels go to crap because their owners didn’t want to put the work in to maintain them, but it’s obvious these owners care. The pool is HUGE AND WARM. There are two stories without an elevator. The doors do require closing, it’s an old building. The breakfast was a bit of a letdown, only because of the size of the kitchen and how underutilized it was. We stayed here on a Thursday and came back in the following Sunday. Two different rooms and both of them were clean and comfortable. The only issue we had was the hot tub. The first night it didn’t have enough chlorine and the second night it had way too much. My hands still smell of chlorine despite a full shower afterward, and that was last night. I did like the fitness area though. less
FrontDeskBW, Front Desk Agent at Best Western Richmond Hotel, responded to this review
Thanks so much for reviewing us, and we're glad that you enjoyed your stay!
We're really sorry about the chlorine issue with the hot tub - we're working to correct it and get the levels balanced out so they're just right, and we're always looking for things people might like to see at our breakfast. If you have any suggestions, please send it along, and we'll see what the future might bring!
We're glad you chose us for your stay, and we'll look forward to seeing you again!