Best Western Richmond Hotel

Had a great stay and good night's sleep. The staff was very courteous and accommodating and our room was clean and comfortable. The only reason I didn't give this a 5 star rating is because I requested expedited check out and it was somehow overlooked. less

Clean rooms horrible breakfast. Good location, friendly staff, would definitely recommend. Only complaint was the breakfast. It was not good at all. Lady working breakfast was very friendly and nice tho. less

The rooms were clean. Bed and pillows were comfortable. Staff was friendly and helpful. Lots of shopping and restaurants around hotel. Breakfast buffet had both hot and cold items with lots of choices. less

To start, we traveled 6.5 hours for EKU graduation, got in at after 10pm, got in and showered finally laid down around 11:30 to find cockroaches when the lights dimmed. I took many pictures, went down to the lobby to show the man E.J, who was kind at the front desk. He confirmed they were cockroaches and noted the file and that we were leaving. We went down the road to the TRU Hilton( it was wonderful) in our PJs at 11:45pm wet hair and all. Mind you we had to be at graduation by 8am, and were tired( I had a child with me as well). When I called to get my refunded through Expedia they claim Clay, the manager had no record of this and stated we stayed there. I have photo evidence, which time stamps and location and my Hiton receipt and could obtain an affidavit from Hiton I’m sure along with security tape evidence of our check in, and yet Clay is still refusing my refund to Expedia, stating we stayed which his cameras and Hilton’s can confirm we DID not. This is horrible customer service and an issue that if not rectified I will be bringing to the BBB less

When I checked into the hotel, I noticed the next morning the bathroom was dirty. I complained, and did not get offered to change rooms. It was a Tuesday morning and the parking lot was empty. A couple nights later, I heard a woman say, “Someone please help me”. I entered back into the building and heard her say, “Stop, wait a minute”. I went to the front desk and brought him to the area where I heard the noise. No doors were knocked on to make sure everything was ok. Their cameras point to the back of the lot. After this incident, a few nights later there was a police man standing in front of another door. My daughter sent me on this trip as a surprise to see my grandson. Cooperate told me the only person I can talk to was Clay. Cooperate told me that Clay was the only one I can talk to. Clay doesn’t talk, but told cooperate that he apologized to me many times. Which he did not, if you stay here and need help ask for Larry. I’m so surprised this is a best western hotel. We will not be staying here again. We have also warned family to not stay here as well. less