This BW chain was horrible. The rooms were not clean. The carpet was filthy. The towels and rags were cheap, rough and stiff. There was only one lamp in the entire room which we had to move from the living room suite to the bedroom. The soap dispensers in the shower did not work and did not even offer conditioner. There were no hygiene products at the bathroom sink/lavatory; no conditioner, no blankets, sheets or pillows for the pull-out sofa; tub was filthy, floors were dirty; staff/owner "Kathy" was rude. Vending machines were empty, no coffee makers, no ice buckets, no complimentary breakfast or "to-go" breakfast meals available nor offered. We have stayed at several different hotel chains since June 2020- none were as disgusting as this one. Very disappointed in Best Western and will not stay at another BW chain EVER!! less