WARNING..... do not stay here!
I just left the Richland, Ms. hotel. We started in a room where one of the TV's did not work so I pulled open the small couch so I could watch the other TV. When opening up the couch, a used drug need... more
I just left the Richland, Ms. hotel. We started in a room where one of the TV's did not work so I pulled open the small couch so I could watch the other TV. When opening up the couch, a used drug needle fell out. A needle with foil on the end. I asked for another room and was given a key to a very smoky room. The front desk said the hotel was smoke free and the housekeeping should have informed them someone had smoked in the room. So I was given a 3rd room. The bed linens and pillows had been slept on with makeup stains. The shower curtain had shampoo stains from never being washed. We found slivers of glass in the carpet obviously had not been vacuumed. We were exhausted from our travel so grabbed pillows and a blanket from our car and slept a few hours. We decided to give this hotel one more chance and went to breakfast. We were the first ones there and discovered the biscuits had green mold all over the tops. All of them. We hit the bell at the front desk to turn in our key and told the lady about the mold and she said to just lay our key on th he desk. No concern. I have traveled all over the US and Europe and this is hands down the worst hotel I have ever stayed in. I come thru Jackson 4-6 times a year on the way to the beach and was hoping to find this to be my new stop. I called for a refund and was told by Kathy, the owner, if I would take off my bad review that she would refund my money!!!!! No refund!! less
kalpana p, General Manager at Best Western Richland Inn & Suites, responded to this review
We are sorry that you were unhappy. we will work hard to resolved the issue that you experience