Best Western Richland Inn & Suites

Love the floors, no carpet. Nice size rooms. Employees above and beyond helpful. Easy access to anything I needed. Will stay again. Hated didn’t have breakfast, but that was due to COVID restrictions. Very nice lobby and set up for breakfast. less

My only complaint was that we were charged for keys that we turned in. Office wasn't open yet so we slipped them under the glass in the vestibule area. An FYI about the area, there isn't a place to 'sit at a bar and have an adult beverage'. You have to go North to Pearl to find that. Nothing like a sports bar around. less

This Best Western offers generous room sizes and nice room layouts. Our room, however, had a dirty floor, which made our experience less than great. Our feet were black after just a few minutes of walking barefoot inside. Plus, even though the website says "full breakfast," the hotel offered none. They gave the COVID pandemic as the excuse, but we've stayed at too many other hotels to know better. They could at least offer a ready-made bag breakfast or something. We felt cheated since breakfast was part of what we expected and paid for. I would not stay here again until a better manager and housekeeper are hired. less

This BW chain was horrible. The rooms were not clean. The carpet was filthy. The towels and rags were cheap, rough and stiff. There was only one lamp in the entire room which we had to move from the living room suite to the bedroom. The soap dispensers in the shower did not work and did not even offer conditioner. There were no hygiene products at the bathroom sink/lavatory; no conditioner, no blankets, sheets or pillows for the pull-out sofa; tub was filthy, floors were dirty; staff/owner "Kathy" was rude. Vending machines were empty, no coffee makers, no ice buckets, no complimentary breakfast or "to-go" breakfast meals available nor offered. We have stayed at several different hotel chains since June 2020- none were as disgusting as this one. Very disappointed in Best Western and will not stay at another BW chain EVER!! less

Walked in and it smelled clean. Stayed here because we are a family of 5 and I needed the pop out couch. Popped it out and it hadn’t been cleaned. Crumbs and stains on it. I scrubbed it with Lysol wipes. Had to get linens for it from front desk so I doubled them up for sanitary purposes. I got some water on the floor when I got out of the shower so I cleaned it up with my bath towel. Yeah the towel was brown from the floor not being clean. My feet got dirty from the carpet. Toilet stopped up first flush. Called the front desk to fix it and they told me to come get the plunger and unclog it myself. We actually had this hotel reserved for our trip back home a week later but I cancelled it while sitting in the room. We are going to the holiday inn express in Clinton MS on the way home instead. less