Best Western Richland Inn & Suites

This BW chain was horrible. The rooms were not clean. The carpet was filthy. The towels and rags were cheap, rough and stiff. There was only one lamp in the entire room which we had to move from the living room suite to the bedroom. The soap dispensers in the shower did not work and did not even offer conditioner. There were no hygiene products at the bathroom sink/lavatory; no conditioner, no blankets, sheets or pillows for the pull-out sofa; tub was filthy, floors were dirty; staff/owner "Kathy" was rude. Vending machines were empty, no coffee makers, no ice buckets, no complimentary breakfast or "to-go" breakfast meals available nor offered. We have stayed at several different hotel chains since June 2020- none were as disgusting as this one. Very disappointed in Best Western and will not stay at another BW chain EVER!! less

Walked in and it smelled clean. Stayed here because we are a family of 5 and I needed the pop out couch. Popped it out and it hadn’t been cleaned. Crumbs and stains on it. I scrubbed it with Lysol wipes. Had to get linens for it from front desk so I doubled them up for sanitary purposes. I got some water on the floor when I got out of the shower so I cleaned it up with my bath towel. Yeah the towel was brown from the floor not being clean. My feet got dirty from the carpet. Toilet stopped up first flush. Called the front desk to fix it and they told me to come get the plunger and unclog it myself. We actually had this hotel reserved for our trip back home a week later but I cancelled it while sitting in the room. We are going to the holiday inn express in Clinton MS on the way home instead. less

Hotel was very clean and rooms were updated. Hotel staff was friendly and quick to get me checked in. With everything going on with country right now they were more than helpful on letting me know where to get something to eat for the night and providing a to go breakfast. less

This hotel was clean but that was the high point. The lobby had a funky smell when I checked in. The breakfast was not worth trying, go on down the road and eat somewhere else. There were tow TV sets in our room, one in the bed area, and one in the front seating area. The TV is the front seating area didn't work. The hotel was easy to get to, and is clean. Stay here if you only need to get some sleep and nothing else. less

I just left the Richland, Ms. hotel. We started in a room where one of the TV's did not work so I pulled open the small couch so I could watch the other TV. When opening up the couch, a used drug needle fell out. A needle with foil on the end. I asked for another room and was given a key to a very smoky room. The front desk said the hotel was smoke free and the housekeeping should have informed them someone had smoked in the room. So I was given a 3rd room. The bed linens and pillows had been slept on with makeup stains. The shower curtain had shampoo stains from never being washed. We found slivers of glass in the carpet obviously had not been vacuumed. We were exhausted from our travel so grabbed pillows and a blanket from our car and slept a few hours. We decided to give this hotel one more chance and went to breakfast. We were the first ones there and discovered the biscuits had green mold all over the tops. All of them. We hit the bell at the front desk to turn in our key and told the lady about the mold and she said to just lay our key on th he desk. No concern. I have traveled all over the US and Europe and this is hands down the worst hotel I have ever stayed in. I come thru Jackson 4-6 times a year on the way to the beach and was hoping to find this to be my new stop. I called for a refund and was told by Kathy, the owner, if I would take off my bad review that she would refund my money!!!!! No refund!! less