Room was very nice, service very poor
23/03/2017 Cathy L, Palestine, Texas
I tend to look for the positive, but no soap nor shampoo in the on the wall dispensers made for a bad start to the morning after a long drive the day before. Of course, I didn't realize it was empty u... more
I tend to look for the positive, but no soap nor shampoo in the on the wall dispensers made for a bad start to the morning after a long drive the day before. Of course, I didn't realize it was empty until I was already in the shower and wet! My daughter, in the neighboring room, had the same experience. The rooms were very comfortable....great especially for couple with small kids as the king room has a separate "room" with a pullout sofa bed for the littles. I would highly recommend this hotel were it not for the soap/shampoo problem and the very disinterested, unfriendly morning receptionist. The evening clerk the night before was very friendly. Perhaps the morning lady had too much jollyness the night before - St. Patrick's Day. She never once acknowledged the morning patrons at the continental breakfast. She seemed put out that we were there. This was in stark contrast to the BW we stayed in just 6 days earlier where the staff could not have been more kind or helpful. (In Dickson, Tennessee). I would say give the place a chance....just check the soap and shampoo upon arrival! The location is great for a Vicksburg stopover and the price was decent. less
harry p, Manager at BEST WESTERN Richland Inn & Suites, responded to this review
Thank you completing the survey regarding your recent stay at this property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.
We will be using this feedback to implement improvements and to ensure that we offer a better experience for all of our guests.
I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.