Best Western Richland Inn & Suites

I tried to cancel as soon as I drove up but it was after 4 pm and I was unable to. The reservation went through booking.com, and I am very disappointed with the review level this place had for the amount charged! The King bed is a thin mattress on a wooden pedestal and the pull-out is a tiny love seat pull-out. I expected a full breakfast but it is a very basic bare-bones breakfast. I would have expected to pay $49 to $59 for this level of quality, not $109 as listed. I am highly disappointed in trip advisor and booking.com for this one! It was rated 6.7, which isn't great, but it should be in the 4's for the dollars spent. I wish I would have gone down the road and spent $160+ per night. less

Do not make reservation HERE!! We made one two weeks before hand. When we got there, they stated we didn't have one. And they were sold out of rooms. They cancelled our reservation as soon as we got there. They were hoping we wouldn't show up then they could charge us for the night. When we showed up, they were rude! All were hotels were booked. We had no place to stay. I have never had this happen to me before. less

The room was FULL of insects. My husband and I were bitten by bedbugs. We also had three small children in the room with us. The floor was filthy and there were dead bugs all over it. When we flipped up our mattress pad while looking for bedbugs, we noticed that the mattress pad was covered in urine and bedbug blood. There was an odor when we walked in that we now know to be indicative of bedbug infestation. My entire family was here for a wedding and their rooms were filthy as well and infested with cockroaches. The swimming pool was not cleaned once during our 3 day stay. When these issues were addressed with the hotel owner, he told us he didn’t care and refused to speak with us any further. less

Nice looking room but it smells like a cat lives in the room. Luckily wife travels with spray Lysol which helped cover up the smell. Young man at the front desk could not understand much English. I am a member of B/W and envoy staying in most locations. Avoid this one... less

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice this was one of the nicest places we stayed in the four weeks. Thank you less