Best Western Richland Inn & Suites

Hotel was very clean and rooms were updated. Hotel staff was friendly and quick to get me checked in. With everything going on with country right now they were more than helpful on letting me know where to get something to eat for the night and providing a to go breakfast. less

This hotel was clean but that was the high point. The lobby had a funky smell when I checked in. The breakfast was not worth trying, go on down the road and eat somewhere else. There were tow TV sets in our room, one in the bed area, and one in the front seating area. The TV is the front seating area didn't work. The hotel was easy to get to, and is clean. Stay here if you only need to get some sleep and nothing else. less

I just left the Richland, Ms. hotel. We started in a room where one of the TV's did not work so I pulled open the small couch so I could watch the other TV. When opening up the couch, a used drug needle fell out. A needle with foil on the end. I asked for another room and was given a key to a very smoky room. The front desk said the hotel was smoke free and the housekeeping should have informed them someone had smoked in the room. So I was given a 3rd room. The bed linens and pillows had been slept on with makeup stains. The shower curtain had shampoo stains from never being washed. We found slivers of glass in the carpet obviously had not been vacuumed. We were exhausted from our travel so grabbed pillows and a blanket from our car and slept a few hours. We decided to give this hotel one more chance and went to breakfast. We were the first ones there and discovered the biscuits had green mold all over the tops. All of them. We hit the bell at the front desk to turn in our key and told the lady about the mold and she said to just lay our key on th he desk. No concern. I have traveled all over the US and Europe and this is hands down the worst hotel I have ever stayed in. I come thru Jackson 4-6 times a year on the way to the beach and was hoping to find this to be my new stop. I called for a refund and was told by Kathy, the owner, if I would take off my bad review that she would refund my money!!!!! No refund!! less

When we arrived our room was hot and smelled like cigarettes. the walls all needed touch up paint. there was hair in the shower. The room looked old and tired and in need of an upgrade both in decor and maintenance. The toilet tank lid was too big for the tank. overall super disappointed with BW on the one. We will rate this a one star plus. less

Clean, quiet and well-run hotel within an easy walk of four fast food places (Wendy’s, WhatABurger, Burger King, Captain D’s). Small outdoor swimming pool, also very clean. They don’t run the air-conditioning in the vacant rooms so the room seemed muggy when we entered but 20 minutes later it was fine. Didn’t try the breakfast; went to Waffle House instead. Highway reconstruction had blocked the normal entrance…but there is a second entrance: turn east on Harper St. at the traffic light a few hundred yards south of the hotel; just after the Mr Car Wash turn left…what looks like a back entrance to the car wash is a back driveway to the Best Western. A sign would have helped. We will stay there again. less