Exceeded expectations! Excellent staff, very clean and surprisingly generous breakfast.
07/02/2017 ILG9281, Boston, Massachusetts
I was extremely impressed by this hotel. Mansfield is right in the middle of a cross country drive for me and on previous drives I have stayed just down the road at another hotel. My last stay at the ... more
I was extremely impressed by this hotel. Mansfield is right in the middle of a cross country drive for me and on previous drives I have stayed just down the road at another hotel. My last stay at the other hotel was so terrible I had to find a new place and ended up choosing this Best Western. I am SO happy I did, because this will be my go-to for all of my future stays in the area.
First thing to note is the great location, right off of the exit and near many restaurants and gas stations. There are also several stores within walking distance if you need to stretch your legs after a long drive.
They have a prominently featured pool area right in the entrance which I did not use, but it looked very nice and well equipped. The hotel is clean, well lit, including the parking area, and the staff couldn't be nicer and more helpful.
This is a non-smoking hotel with steep fines for anyone who would break this rule so I was very pleased to enter a room with 0% smoke, which I am very allergic to.
My room was spotless, the bed was extremely comfortable, the sheets immaculate and the shower had great water pressure. I used the fridge, microwave and the one cup coffee maker. All these perks + added free wifi really make staying at this hotel extremely pleasant. I found the public areas to be spotless as well- the vending area/ice machine was so clean I actually found it quite impressive.
I had no issues with hallway noise and was close to both the outer parking area and the front desk.
Mine was a very quick overnight stay, but I did have time for breakfast and was surprised by the plethora of options they provided. (Fresh fruit, fresh waffles, eggs, sausage, potatoes and all of the usual cereals, yogurts and oatmeal etc.) The coffee was fresh and hot and I enjoyed my food in the very clean dining area while catching up on the weather which was playing on the tv in the room.
I have to compliment the staff. I spoke with Jen, a manager I believe, requesting a room near an exit because I would be loading and unloading my car and she made sure this request was fulfilled and was very helpful. All of the other staff were also very nice and helpful.
I would also have to compliment the cleaning staff. I have been to many hotel/motels and usually there is some issue, but I couldn't find anything to complain about. I am not super fussy but I can't stand a dirty room, and will definitely ask to be moved if I see anything that makes me uncomfortable. Having peace of mind that your room and bed are spotless is something I value highly!
I did see some reviews noting issues or complaints with this hotel which made me leery to book, but I honestly can't believe those could be legitimate. This hotel surpassed my expectations in every way, I would gladly recommend it and plan to stay again on my next trip. less
BWMansfieldOhio, Manager at BEST WESTERN Richland Inn-Mansfield, responded to this review
Thank you for your review. We are very happy that you enjoyed your stay and appreciate all the feedback. We look forward to satisfying our guest and are very glad we were able to fill your needs. We will be talking to our front desk to let them know of the compliment and how they went above to make your stay an good experience. We look forward to your return.