A Tale of Two Desk Clerks
The woman who took our reservation over the phone was helpful and pleasant. The room was large and comfortably appointed. There are several fast food restaurants in the vicinity, providing only take-o... more
The woman who took our reservation over the phone was helpful and pleasant. The room was large and comfortably appointed. There are several fast food restaurants in the vicinity, providing only take-out due to Covid19. The property was almost deserted. In the morning I attempted to take a shower, but the water was still cold after almost 10 minutes. I called to report it to the desk, and the clerk said it was probably due to the fact that my room was so far from the heater and that the low occupancy might have meant that it would take longer to get hot water. I said that in that case perhaps they shouldn't put guests that far from the hot water source when they had so few rooms occupied. She then said that that wasn't the case. When I left at 7 a.m. there were five cars in the parking lot. The night before there were three. The point is that the clerk never indicated that she was sorry that I had to take a cold shower. Instead, she made me feel that it was somehow not the fault of the hotel - was my problem not hers. less