Zero stars is more accurate. The sheets on my bed HAD NOT BEEN CHANGED. They were dirty: they had stains and hairs and smelled like people. There was a crumpled tissue in between the sheets. When I called the front desk and asked for clean sheets, Ishwar Chaudhari, the general manager, replied in a hostile tone that I had to come down and get the sheets and make the bed myself. I replied that I was just out of the shower and that he needed to bring them to my room. When he arrived (dressed slovenly and exuding resentment) he insisted that I stand out in the hallway, despite that I was wrapped in a towel and flannel shirt and flip flops. He and his college were grouchy and sullen and spoke rapidly in a foreign language in front of me, which I find disrespectful and rude, as it was clear they were talking contemptuously of me. While changing the sheets I noticed he was putting on dirty, stained sheets and said "Hey, I asked for CLEAN sheets..." and, in a huff, Ishwar stomped off to get "clean sheets." As they were removing the soiled sheets, a crumpled tissue fell out of the bed and onto the floor. He left it there. Ishwar, the GENERAL MANAGER, never once apologized for the inconvenience to me or felt embarrassed that my room was dirty and that the sheets had not been changed. He was simply angry and resentful to be asked to put clean sheets on the bed, as if providing the exceedingly basic amenity of unsoiled, unused, clean sheets cost him too much money. As they were leaving, I asked their names, clearly dissatisfied with their conduct and attitude, and they said their names were "Victor" and Sam," intentionally lying to me. As soon as he and his colleague left, I turned down the bed to go to sleep (as by now it was close to 11:30 PM and I was exhausted), and right where I was about to sit down was a long, black hair (I have short blonde hair)!!!! Disgusted and knowing I could get no clean sheets from the hostile Ishwar, I called the Best Western Customer Service number and left a formal complaint. Moreover, the room had not been vacuumed (leaves and crumbs all over the floor), the desk was dirty/sticky, the towels were dingy, stained, and fraying in the corners, the electrical outlets were so loose they could not hold the phone charger plug. There is no elevator and the doors are not automatic; as I was trying to get my bags into the hotel and to the stairs, the front desk clerk just watched me struggle. Another guest offered and helped me!! The next day, when I called to speak with the manager to discuss my intense dissatisfaction, he screamed at me in broken English, insulting me and calling me names. This property and the people who run it are NOT to any Best Western standards (or ANY hospitality industry standard). AVOID THIS PLACE AT ALL COSTS. IT IS DISREPUTABLE!!! less
Ishchau, Manager at Best Western Richfield Inn, responded to this review
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.
I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.