Best Western Richfield Inn

I booked this hotel last minute through Priceline. Priceline failed to send the reservation to the hotel. The hotel manager was very helpful in going to bat for me and getting Priceline on the phone and getting things straightened out. Breakfast was very good. Room was comfortable. less

Located right off the freeway this hotel has everything my family needs. Free full breakfast, comfortable beds, clean rooms, and lots of TV channels.. Management is very helpful to accommodate extra blankets, coffee for the room... I could stay at the Marriott, but the service here makes it feel like my second home. less

We had a terrible experience at this hotel. Rooms are incredibly old, tired, dreadful smelling, lots of scuff marks on furniture etc. All towels and linens appear to be at leas 10 years old. Heater did not work in our room and had to call the front desk person to come and reset the fuse. We were lucky that we only had to spend a few hours at this hotel. Breakfast can only be described as 'avoidable' at best. the only good feature of this hotel is that it is close to the exit and there is a gas station next door. less

Room was slightly above ok as the heater was noisy all night and so was the bathroom fan. Worst part was the customer service. My wife has meds that need refrigerated and since we had a 12 hour drive the next day we asked the desk clerk/manager (vipus) if he would be so kind as to put our cold packs in the freezer overnight. He said there was no freezer. The next morning at breakfast the wonderful lady named tiffeny went in the back room and there was a freezer. I asked if we could use it for the half hour before we left and she said sure. At least got a bit cold. When vipus found out he got upset about it. Hope she does not get in trouble. Bad taste left in our mouth plus got little sleep with the noisy room as when told nothing was done to move in I’ll annoy her place less

Nice area. And it's not on Hotel row, it's the next exit so there is more privacy. It's close to the hospital. The lobby is nice. Not thrilled with the workout area though, so I went for a walk. But the manager and the people were friendly. less