All was great after the check in
02/08/2019 J B, Colorado Springs, Colorado
Traveling close to 550 miles we were running behind schedule. We called ahead just to verify that our rooms were available. We were placed on hold for 25 minutes...fortunately we continued driving as ... more
Traveling close to 550 miles we were running behind schedule. We called ahead just to verify that our rooms were available. We were placed on hold for 25 minutes...fortunately we continued driving as we waited. Hung up and redialed...same individual answered and he gave a very nonchalant "yeh you are ok"
Well upon arrival we found out that we did not have two rooms. Eventually sorted the mess out.
The rooms were very comfortable, clean and spacious. Great that an iron and board were provided.
Breakfast was perhaps the outstanding feature of the overnight stay. Selection was varied and ample, The fruit was fresh. The coffee was very good...my only problem on breakfast was that my wife and I could not be seated with the In-laws. They were visiting from Nairobi, Kenya and were not in the least familiar with American procedures...Not a major problem. Checking out was a simple process less
Ishchau, Manager at Best Western Richfield Inn, responded to this review
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield Inn. We sincerely apologize for our Guest's inconvenient stay in our property. We will sincerely take this complaint into consideration and do apologize to the guest.
I apologize that your experience was anything less than satisfactory. Our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.