Best Western Richfield Inn

I was surprised that this place has an overall rating lower than 4. We only stayed 1 night travelling from CA to CO - everything was fine - service was great and beds were comfy. AC was efficient, had a microwave and fridge so we could make dinner and get to bed. Breakfast was standard BW fare and rules. I would be comfortable staying here if I were travelling alone. less

Needed a room on short notice. Searched the internet to find a fair price. Was not disappointed at this BW. Staff was helpful and attentive. The hotel was clean and welcoming. The pool/whirlpool was relaxing at the end of the day. The washer/dryer was easily accessible and reasonably priced for laundry needs. Beds were comfortable. Hot breakfast had many options. Would like to see more fruit options, if possible. Only negative comments: the fan in the bathroom was very loud. We used express checkout and housekeeping knocked on our door twice to see if we had left before 8 am. Check out time was 11 am. Would stay here again - it was an overall very positive stay. less

Traveling close to 550 miles we were running behind schedule. We called ahead just to verify that our rooms were available. We were placed on hold for 25 minutes...fortunately we continued driving as we waited. Hung up and redialed...same individual answered and he gave a very nonchalant "yeh you are ok" Well upon arrival we found out that we did not have two rooms. Eventually sorted the mess out. The rooms were very comfortable, clean and spacious. Great that an iron and board were provided. Breakfast was perhaps the outstanding feature of the overnight stay. Selection was varied and ample, The fruit was fresh. The coffee was very good...my only problem on breakfast was that my wife and I could not be seated with the In-laws. They were visiting from Nairobi, Kenya and were not in the least familiar with American procedures...Not a major problem. Checking out was a simple process less

To put it simply my experience here was awful. This hotel does not allow one to bring breakfast or food into one's hotel room that has both a microwave more seating and a refrigerator. Within the breakfast area there is no room for seating during breakfast hours. There are 3 tables that seat 4, 2 tables outside of it that seat 2 each and sofas. I was not keen to eat a waffle on a sofa due to possible messes it could make. When I left the breakfast area to eat outside I was harassed by an employee and he took a picture of me on his personal phone despite me saying that I do not consent to a photo and had the gall to say that he had the legality to take said photo on his personal phone. This rule is posted in one place. They said there is a $200 fine for eating food in your room and asked me multiple times for my room number. I contacted Best Western customer service and hope that this issue will be resolved. I have not yet been contacted. My only explanation of this rule is complete miserliness of not wanting guests to bring food to family members who are not yet awake. Food is allowed in the rooms, just not their food. less

How about this for a greeting.... "Credit card and ID" No welcome to Best Western etc. The lobbly is very nice as is the exterior. We're seniors with several bags and three cases of wine to haul in from the heat. NO ELEVATOR!! After complaining the manger threw it back at us with "You did not request a first floor room". How were we to know that it was a walk-up? My wife had got out of the ER the day before and had issues with the stairs but managed. However the manager made a rude remark about her thinking that she didn't hear him. She read him the riot act to put it gently. He provided a first floor room. Amazing. The room/bathroom were clean...microwave and refrigerator worked great. The nightstand, phone and clockradio were dripping with lemon oil furniture polish. Yuk. Cleaned it up with a bath towel. The TV was stuck on one channel as the housekeeping staff knocked the cable box behine the dresser. The halls are very dimly lit. One bright spot was the breakfast which was freah and well stocked with a nice variety of things including a waffle maker. The place was very quiet. Had it not been for a very rude manager our stay would have been pleasant. less