Best Western Richfield Inn

Zero stars is more accurate. The sheets on my bed HAD NOT BEEN CHANGED. They were dirty: they had stains and hairs and smelled like people. There was a crumpled tissue in between the sheets. When I called the front desk and asked for clean sheets, Ishwar Chaudhari, the general manager, replied in a hostile tone that I had to come down and get the sheets and make the bed myself. I replied that I was just out of the shower and that he needed to bring them to my room. When he arrived (dressed slovenly and exuding resentment) he insisted that I stand out in the hallway, despite that I was wrapped in a towel and flannel shirt and flip flops. He and his college were grouchy and sullen and spoke rapidly in a foreign language in front of me, which I find disrespectful and rude, as it was clear they were talking contemptuously of me. While changing the sheets I noticed he was putting on dirty, stained sheets and said "Hey, I asked for CLEAN sheets..." and, in a huff, Ishwar stomped off to get "clean sheets." As they were removing the soiled sheets, a crumpled tissue fell out of the bed and onto the floor. He left it there. Ishwar, the GENERAL MANAGER, never once apologized for the inconvenience to me or felt embarrassed that my room was dirty and that the sheets had not been changed. He was simply angry and resentful to be asked to put clean sheets on the bed, as if providing the exceedingly basic amenity of unsoiled, unused, clean sheets cost him too much money. As they were leaving, I asked their names, clearly dissatisfied with their conduct and attitude, and they said their names were "Victor" and Sam," intentionally lying to me. As soon as he and his colleague left, I turned down the bed to go to sleep (as by now it was close to 11:30 PM and I was exhausted), and right where I was about to sit down was a long, black hair (I have short blonde hair)!!!! Disgusted and knowing I could get no clean sheets from the hostile Ishwar, I called the Best Western Customer Service number and left a formal complaint. Moreover, the room had not been vacuumed (leaves and crumbs all over the floor), the desk was dirty/sticky, the towels were dingy, stained, and fraying in the corners, the electrical outlets were so loose they could not hold the phone charger plug. There is no elevator and the doors are not automatic; as I was trying to get my bags into the hotel and to the stairs, the front desk clerk just watched me struggle. Another guest offered and helped me!! The next day, when I called to speak with the manager to discuss my intense dissatisfaction, he screamed at me in broken English, insulting me and calling me names. This property and the people who run it are NOT to any Best Western standards (or ANY hospitality industry standard). AVOID THIS PLACE AT ALL COSTS. IT IS DISREPUTABLE!!! less

We selected this hotel because it advertised it had a hot tub. After we checked in we were told the hot tub was not operating. When I spoke to the manager about it he told us that he couldn’t use it until the next day when I became upset rather than try to appease me he just said if I had booked through him directly instead of on the Internet I would have known. The rooms are very small and in the room that had two queen beds there was only one small bottle of shampoo one small bottle with lotion. And only one chair. less

Rooms were ideal for a night of relaxing after a day of driving. Full hot breakfast. Service was helpful and friendly. Ishwar made us feel welcome and made sure we had everything we needed. Would absolutely stay again. less

Everything at this location is fine, except that the more Best Westerns I stay in, it seems more and more they are being shoddily built with paper-thin walls. I can seriously hear the neighbor farting through the walls and enough is enough. Best Western seemed to be revamping its image as a chain hotel, but it seems like that means they've decided building the actual buildings out of cardboard is the best way to make money. I don't think I'll stay with BW again. :/ less

Stayed there because I had a $20 BW gift card. Gave it 1 star because BW Corporate told me they would fax my gift card info to hotel but hotel manager told me they never received it but refunded me $20. Walls are really thin, hear all the tvs in the hallway. Had a big security camera right outside my door. The lightning in the hallway is extremely dark and I got there around 1030 pm and i thought it was very sketch. Staff start cleaning rooms before 8am and the doors slam really loud. I wanted more sleep but couldn't because of the cleaning. It was really annoying. Mattress was okay but I was tired so thats why I slept good. Did not trust the breakfast and just grabbed a bagel and Smuckers jelly. The biscuits and gravy and the eggs looked old and bad and did not want to get sick. The air conditioner was off in my room and was really hot when I got there late and would have been nice to have it turned on for me an hour before my arrival to arrive to a cold room. in the morning, i found a hair under a pillow i did not touch all night. The bath tub did not seem very clean to me and the towels were really old. Invest in new towels. Spend the $5 more and stay at the Hampton Inn or somewhere else in Richfield. Was anxious to leave there in the morning. It reminded me of staying in a Super 8. One of my room keys did not work as well. The staff were polite. less