Motel Parking Lot was Totally Ice Covered and Unsafe
04/01/2017 Donald S,
This motel shows a total disregard for the safety of it's guests. When we checked in, the parking lot was a sheet of ice which made walking totally hazardous. There was not an ice free spot anywhere... more
This motel shows a total disregard for the safety of it's guests. When we checked in, the parking lot was a sheet of ice which made walking totally hazardous. There was not an ice free spot anywhere in the parking lot. Other places and sidewalks in Richfield were cleared of ice so it was clear to me that the owners of the place had sufficient time to make their lot ice free using salt or chemicals and they just did not give a damn. My wife and I nearly slipped on the ice several times carrying our stuff from the car to the motel entrance. To make it worse, there was a car parked in the covered entrance area which was the ONLY ice free area in the lot for at least 4 hours. I believe that the car was owned by either the manager or a friend of the manager of the hotel. This shows a totally inconsiderate attitude by the manager to their guests. We stayed at this motel last summer when there was no ice and based on that stay, I would have given the place a average rating as a motel appropriate for an overnight stay but not an extended stay. Based on my winter stay I will never stay there again. less
Ishchau, Manager at BEST WESTERN Richfield Inn, responded to this review
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.